PORCELANOSA Reviews 

Really happy with our experience at Porcelanosa! We went in with a rough idea of what we wanted for our bathroom and Craig Prentice was brilliant at helping us refine our choices. He knew his stuff, listened to what we were after, and pointed us in exactly the right direction. No hard sell, just genuinely good advice. Couldn't recommend him enough!

Ray was knowledgeable and helpful.
Very swift and expert help with placing an on line order.
Would recommend. I will use this site again in the future.

Very very expensive products.
Customer service rude and not helpful
Because of a small rip in the box with unused tiles, they rejected and I lost multiple 100s.
STAY OUT.. I am going to.

My overall experience was great, Lianne was very helpful and responsive.

Excellent sales experience, but extremely poor and inflexible aftersales.

I purchased a significant quantity of tiles from Porcelanosa (circa £3,000) for a renovation project. The showroom experience and sales support were very good, and the manager in-store was helpful throughout.

However, the returns process has been deeply disappointing.

Due to a design change, I returned a substantial number of tiles (including Santorini Bone and Deco Coral Top) which were unused, uninstalled, and fully intact.

The refusal appears to be based primarily on the condition of the outer packaging. The tiles were supplied in very thin paper-style wrapping rather than robust cartons, and in a normal construction setting some of this outer wrapping had come away. There was also minor surface dust consistent with a renovation environment, which was cleaned prior to return.

Importantly, the tiles themselves are in perfect condition and entirely usable.

Despite this, the return has been refused in full, with no consideration of the actual condition of the goods or any reasonable alternative such as a restocking fee.

I raised this with Magdalena and followed up with the manager Ricky, but the outcome remained a blanket refusal. This feels disproportionate, particularly for standard tiles that have not been cut, installed, or damaged.

For a premium brand, I would expect a more commercially balanced and customer-focused approach. A complete refusal based on outer packaging, where the product itself is clearly intact, is difficult to justify.

I have now raised this formally and am seeking a full refund. I hope Porcelanosa reviews this matter properly and resolves it fairly.

A strong sales experience should be matched by fair aftersales support—unfortunately, that has not been the case here.

I was looking for tiles that were already in my bathroom to add more but I was told that they were discontinued. I called Porcelanosa and spoke to Craig Prentice, who was very helpful and sourced the tiles for me at their main warehouse. I can't thanks Craig enough for his help he has saved me a lot of stress.
Thank you Craig for your help :)

I recently had an outstanding experience at the Porcelanosa Watford branch, thanks to Zoe Millian.

We were working under an extremely tight deadline and needed our order processed and ready for collection as quickly as possible. Zoe went above and beyond to make this happen. Her efficiency, professionalism, and attention to detail ensured that everything was handled smoothly from start to finish.

What really stood out was her willingness to go the extra mile—she understood the urgency of our situation and took full ownership of the process, keeping things moving and making sure there were no delays. Thanks to her efforts, our order was ready for collection exactly when we needed it, which made a huge difference for our project timeline.

It’s rare to come across such dedicated and proactive customer service. Zoe is a real asset to the Porcelanosa team, and I wouldn’t hesitate to recommend this branch based on this experience alone.

Alison has been extremely helpful and friendly throughout our journey with Porcenalosa.
We also found the delivery driver to also be extremely helpful and friendly too.

The opportunity to see tiles in the expected bathroom and kitchen environments

Rebecca at Porcelanosa was great to deal with and helpful and patient with all the advice given and the number of adjustments we made during our selection process. Well done.

After visiting numerous tiling stores we visited PORCELANOSA at Manchester where we met Darren Simpson, we had an idea of what we wanted but Darren took his time in showing us various tiles and planks and nothing was too much trouble for him

We ordered the items and now they are ready for delivery and again his service is faultless

Highly recommended by us

Thanks Darren

I had the pleasure of speaking with Sophie from cardiff showroom she put my mind at ease whilst trying to make a decision on what bathroom items would suit best. She was very informative and friendly.

We had an absolutely fantastic experience working with Ernestina Ribeiro (Tina) at Porcelanosa Glasgow.
From start to finish, she helped us plan and design our bathroom with incredible care and attention to detail — from choosing the perfect furniture to selecting beautiful tiles that completely brought the space together.
Tina was unbelievably knowledgeable, patient, and kind throughout the entire process.
She took the time to understand exactly what we wanted, offered thoughtful suggestions, and guided us with real expertise without ever making us feel rushed or overwhelmed. Nothing was ever too much trouble for her, and she truly went above and beyond to make sure everything was just right.
Thanks to Tina, what could have been a stressful project turned into an enjoyable and exciting experience, and we’re absolutely delighted with the final result.
We wouldn’t hesitate to use Porcelanosa Glasgow again and would highly recommend Tina to anyone looking for outstanding service and design support.
A genuinely glowing 5-star experience ⭐⭐⭐⭐⭐

worse company to work with. for 2 different job I asked them material they took over 10 days without giving an answer. zero customer care.
there's plenty of tile manufacturer 10 times better than these jokers.

This is the second time we have purchased tiles from Porcelanosa and we were very happy with the way our purchase was processed. Our Sales person, Aline Abrantoski, was knowledgeable and helpful and we wouldn't hesitate to use them again or recommend to others

Beautiful showroom. Excellent staff - Kate was very helpful understanding our project.

So informative lovely lady who knew so much about everything we saw
Zoe x

Kyle's level of service today was 100% first class. It actually encourages me to consider Porcelanosa for future orders, knowing that someone can take care of an existing customer in a spot of trouble to source two additional tiles from the same batch. Please ensure Kyle gets the FULL recognition as he has delivered with the utmost care, you should be doing your best to really think about how best to help him have a long career with your company.

Rachel Camilleri was great as a showroom consultant - very friendly and knowledgeable. Would definitely recommend!

Purchased 3 x with Lianne at Porcelanosa, Warrington, each time Lianne was very helpful and each transaction went without a hitch. A pleasant and helpful person.