Pooch & Mutt Reviews 

2,320
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally fast delivery services, ensuring that orders arrive promptly and efficiently at their doorsteps. Pet owners consistently share that their dogs thoroughly enjoy the delicious treats and wide variety of high quality food options. Many people also appreciate the helpful support team whenever assistance is needed with online purchases and subscriptions. However, some customers also noted frustrating issues with the parcel packaging arriving damaged or falling apart during transit. A few other people experienced difficulties regarding subscription orders, such as missing items or incorrect deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting that their dogs thoroughly enjoy the food, treats,... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the food and treats.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and reliable... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of exceptional support and notable... See more

Order

Customers consistently note ambiguous experiences with order processes. Many reviewers report that placing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used pooch and mutt for a couple of years now and would recommend it and it certainly helped my old dogs digestion etc. However I have noticed that the wet food has contained more and more je... See more

Rated 4 out of 5 stars

Delivers really quickly, outer box can sometimes be a little damaged but nothing inside impacted

Rated 4 out of 5 stars

Amazing products, amazing delivery timeframes, amazing website, amazing branding, everything is great. But is let down by the packaging for the delivered items. Every order always arrives damaged du... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(2,320)

1,040 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We chose p&m to feed our little wynnie…

We chose p&m to feed our little wynnie when she arrived home! Shes 2 now and she is obsessed with anything and everything pooch&Mutt, from dental sticks to food supplements to her wet and dry food. Anything else she turns her nose up, I couldnt recommend pooch and mutt any more if I tried. 5* food and customer services.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

My dog is obsessed!

I currently only order the treats from Pooch & Mutt, but they have quickly become a firm favourite in our house — my dog absolutely loves them!

The treats are great quality, and I love that there’s a good range to choose from. Every time the Pooch & Mutt bag comes out, my dog knows exactly what’s coming and gets very excited!

I’ll definitely be trying some of their other products in the future. A great brand for very happy dogs!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Clean bowls and no more sensitive Tummies!

We’ve been using Pooch & Mutt for over a year now. My Bella used to be a really fussy eater and struggled with a sensitive tummy but since swapping to Pooch & Mutt we have a clean bowl every time and significant improvements with her tummy! She loves the food, treats and bone broth! And it’s really helpful how quick their delivery is! I can order at 7pm and the food arrives the next day! Such a great service.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! Completely changed my dogs opinion on food. Clean bowl every time.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Unfortunately the 10kg bag of Renal…

Unfortunately the 10kg bag of Renal specialised food was unavailable because of a production issue

Jess went way above and beyond to firstly make sure I could order 5 x 2kg bags at the equivalent price, but, when they were also, unsurprisingly, sold out, she moved heaven and earth to find one bag to tide me over that arrived free of charge in time to keep my dog fed. She deserves a medal!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

My dog absolutely loves Pooch & Mutt…

My dog absolutely loves Pooch & Mutt food! 🐾 He gets so excited at mealtimes and always finishes his bowl. It’s great to see him enjoying his food so much, and I love knowing he’s getting something nutritious and good quality. We’re definitely big fans of Pooch & Mutt in our house! ❤️

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company. Especially their dog treats. Excellent flavour choices and all good ingredients. My two dogs absolutely love them! Quick delivery and well packaged.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Nadia is a credit to you 💖

I order regularly and recently experienced an issue with a damaged parcel, salmon oil had leaked which as you can imagine, didn’t smell the best, the courier was furious and even although it was completely out of p&m control, Nadia could not have been more accommodating, so apologetic and ordered a replacement with added goodies without hesitation. Excellent, professional service and thank you so much for being so kind 🥰

5 August 2026
Unprompted review
Rated 1 out of 5 stars

I wrote to them in March on their website, no reply

I wrote to them in March on their contact form on their website. I emailed them too. I never got a reply. I'm a pensioner and I lost a lot of money on a big parcel of dog food I ordered. It came just as my dog's pancreatitis flared up again and our vet said he mustn't eat any wet dog food. I've still got it unopened in the hall. I'm really upset because I don't know what to do with it and it's a lot of money. I have to feed my dog on home cooked food now. My vet can verify this. My dog's immune system was damaged after being attacked by two big dogs outside our local Lidl. He survived it but he got pancreatitis and nearly died. I was trying to find low fat food for him, but it flared up again just after I ordered a parcel from you. I will go to the bank and see if I can get a refund that way.

23 February 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

We're very sorry to hear about your experience and, most importantly, about what your dog has been through. We understand how upsetting this situation must be, particularly when you've been trying to find the right food for him.

We always aim to respond to customer enquiries within 48 hours. Having checked, it doesn't appear that we received your previous contact, so we'd really encourage you to reach out to us again directly to ensure your message reaches our team. We're always here to help and would be happy to look into the unopened food and see how we can assist.

Jess

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