Pooch & Mutt Reviews 

2,324
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,016 reviews, reviewers had a great experience with this company. Consumers frequently highlight the exceptionally fast delivery services, ensuring that orders arrive promptly and efficiently at their doorsteps. Pet owners consistently share that their dogs thoroughly enjoy the delicious treats and wide variety of high quality food options. Many people also appreciate the helpful support team whenever assistance is needed with online purchases and subscriptions. However, some customers also noted frustrating issues with the parcel packaging arriving damaged or falling apart during transit. A few other people experienced difficulties regarding subscription orders, such as missing items or incorrect deliveries.

What people talk about most

Product

Customers had positive experiences with product, noting that their dogs thoroughly enjoy the food, treats,... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the food and treats.... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the remarkably fast and reliable... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of exceptional support and notable... See more

Order

Customers consistently note ambiguous experiences with order processes. Many reviewers report that placing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used pooch and mutt for a couple of years now and would recommend it and it certainly helped my old dogs digestion etc. However I have noticed that the wet food has contained more and more je... See more

Rated 4 out of 5 stars

Delivers really quickly, outer box can sometimes be a little damaged but nothing inside impacted

Rated 4 out of 5 stars

Amazing products, amazing delivery timeframes, amazing website, amazing branding, everything is great. But is let down by the packaging for the delivered items. Every order always arrives damaged du... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(2,324)

1,040 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had a fantastic experience with…

I've had a fantastic experience with Pooch & Mutt. My dogs have done really well on the food – they've enjoyed every meal, their digestion has been great, and they look happy and healthy. It's reassuring to know they're getting high-quality nutrition that suits them so well.
The customer service has been just as impressive.
Thank you Nadia who has been very helpful sorting out my issue with ordering. She really went above and beyond to make sure I had everything I needed, which made the whole experience even better.
I highly recommend Pooch & Mutt to anyone looking for excellent dog food backed up by genuinely caring customer service. Thank you, Nadia, and the whole team!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

My Rottweiler's favourite! And mine for customer service!

Aside from the excellent quality food, I want to complement Pooch & Mutt for exceptional service delivery. I received an incomplete order, including some unwanted puppy food. Not surprising given how busy they are with a flash sale. Thanks to Nadia, within 48 hours DPD were at my doorstep completing the order. Great food, great service - now that's a win, win! P&M told me to keep the puppy food or donate it. This will now be donated to a local dog shelter. Thank you, P&M - trust built.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic range of great products

A fantastic range of great products! My dog loves them and I trust that they are made with quality ingredients that suit the needs for my dog Leo. He goes crazy for them and loves his daily dental stick. Great customer service and dog treats!

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Sadly have to write a poor review

Sadly have to write a poor review. Having been a loyal customer for over 3 years. Received 24 packs of fish and potato in my last order which were well in sell by date 2028 but they were all off smelt awful and have upset my dogs system causing diarrhoea. Having emailed it took over a week to respond and then wanting to know batch numbers etc etc which had originally submitted and even then they are not interested. I would still recommend but only for dry food . They have totally changed as a company since being bout out which is upsetting. The delivery is still excellent.

20 July 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

We're very sorry to hear about your experience and understand how concerning it is when your dogs become unwell. Product quality and food safety are extremely important to us, and we take reports like this very seriously. Our food is thoroughly tested before it is released, which is why we need details such as the batch information to properly investigate the specific product concerned.

Digestive upset can also have a number of causes and isn't necessarily linked to a particular food, so these details are important when looking into the circumstances. We're sorry if the process has taken longer than expected. Our team is always on hand to help, and we'll remain in contact by email to address any further concerns and support you throughout.

Jess

Rated 5 out of 5 stars

Just reading some negative reviews

Just reading some negative reviews. Just wanted to say I have never had any issues. My dogs love the food. I've had a couple of issues with delivery company damaging the boxes and missing items
They have always resolved quickly and replacements sent within the week.
To me that shows excellent customer service.
Would not hesitate to recommend them.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

My dogs (and me) love pooch and mutt!

My dogs (and me) love pooch and mutt!! I foster guide dogs in training so have to be careful which treats I use for their stomachs and so they don’t gain weight and all the treats are amazing and have never given any of my dogs a bad stomach! They always get a mint dental stick at bedtime and this is their favourite part of the day!!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Health & digestion range 10/10

We’ve fed our dog the health and digestion range from pooch and mutt for approximately four years.
There’s a variety of poultry free options for those with chicken allergies.
The delivery comes quick, the box can sometimes comes in a bad way but that could be the delivery company?

1 June 2026
Unprompted review
Rated 5 out of 5 stars

My dog is Thriving on Pooch&Mutt 5*

The best food for my almost 2 year old cocker spaniel she has thrived on it from 12 weeks old. She loves the dry and wet food and all the treatos are great for training, keeping her happy and healthy. We wouldn't use anything else.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Our girls absolutely love the primal range…

Our girls absolutely love the primal range and all the treats from pooch &mutt. There is such a wide range something for every dog. We love that it has a high meat content and scores really good on AADF so we know our dogs are being fed the best. Thank you pooch & mutt for being amazing and at a reasonable price too.

31 July 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

Thank you so much for your wonderful review! We’re delighted to hear your girls are loving the Primal range and all their treats. It’s fantastic to know you appreciate the variety, quality and value we offer. Thank you for choosing Pooch & Mutt and for your continued support! 💜

Jess

Rated 5 out of 5 stars

Amazing food

I have recently bought the sensitivity dry food, health and digestion wet food. Health and digestion supplements with the joint ones too. My dog used to have upset bellies quite often with different foods. My dog has been on this for 3 weeks or so now. And her stomach has settled huge amounts and her stools are normal now. And a bonus she absolutely loves the food and is always excited to eat it. Definitely recommend this if your dogs sensitive to most foods!! I’m going to be re buying when she runs low

31 July 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

Thank you so much for sharing your experience! We’re so pleased to hear your dog is enjoying her food and that you’ve found a combination that works well for her. It’s wonderful to know her tummy has settled and she’s now enjoying mealtimes too! Thank you for your recommendation and continued support. 💜

Jess

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic experience when recently needing to contact the customer service team. My query was dealt with quickly by Bianca who went above and beyond. Extremely happy customer and a very happy beagle who loves all Pooch & Mutt products 🐾

29 July 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

Thank you so much for your wonderful review! We’re delighted to hear Bianca was able to help and went above and beyond for you. We’ll be sure to pass your lovely feedback on to her. Most importantly, we’re thrilled to hear your Beagle is enjoying all things Pooch & Mutt! 💜

Jess

Rated 5 out of 5 stars

Great food, great customer service

My dog loves Pooch and Mutt, they have such good quality food/treats which are so high value for him and their prices are so reasonable. Customer service is exceptional too (thank you Nadia). Would really recommend!

29 July 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

Thank you so much for your wonderful review! We’re delighted to hear your dog loves our food and treats, and that you’re happy with the quality and value. We’ll be sure to pass your lovely feedback on to Nadia too! 💜

Jess

Rated 5 out of 5 stars

My boys thrive on this food

My boys thrive on this food. My lab has issues with stinky ears and hair loss which is triggered by allergies and poor diet.The Fish and potato wet dog food has resolved those issues for him. The vet was really happy that we had finally found a food that works well for him and keep him healthy. My cockapoo loves the chicken and beef and is also thriving on that. Great service, speedy delivery.

29 July 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

Thank you so much for sharing your experience! We’re absolutely delighted to hear that both of your boys are thriving on their food and that you’ve found options that work well for them. It’s especially lovely to hear your vet was happy with how your Lab is doing. Thank you for your continued support and for mentioning our service and speedy delivery too! 💜

Jess

Rated 5 out of 5 stars

The Company are professional throughout

The Company are always professional in all areas. Their customer service is so efficient, helpful and friendly.

Emails confirming orders are plentiful and delivery info is always excellent.

Products are well presented and a lot of variety and thought goes into their production.

Always lots of generous offers and free gifts. Would highly recommend

28 July 2026
Unprompted review
Pooch & Mutt logo

Reply from Pooch & Mutt

Thank you so much for such a wonderful and detailed review! We’re really pleased to hear you’ve had such a positive experience with our customer service, products and delivery updates. It means a lot to know you appreciate the variety, offers and little extras too. Thank you for your continued support and recommendation! 💜

Jess

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