2nd car we've bought from Ponko. Toni, who sold the car was brilliant. Steve who saved the sale was fantastic, but some serious questions regarding the aftersales, but I would definitely buy again due... See more
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Review summary
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What people talk about most
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A huge shout-out to Steve, who was absolutely fantastic. He was friendly, knowledgeable, and professional throughout, and most importantly, there was zero pressure at any point. They took the time to... See more
Company replied
Staff was amazing at reception. Did explained and provided me assistance on my decision.
Company replied
Our sales rep Bogdan was very helpful, didn’t pressure us in any way and was very knowledgeable. Thank you
Company replied
Company details
Written by the company
Welcome to Ponko - Cambridge Car Dealer We have a huge selection of used cars to choose from, whether you're looking for your first car or a family car we will be able to find something that suits you. We have new stock arriving all the time, you can view our latest arrivals here or visit our show.
Contact info
27 Royston Road, Foxton,, CB22 6SE, Cambridge, United Kingdom
- 01223874400
- hello@ponko.co.uk
- www.ponko.co.uk
3.9
Great
615 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Always greatly helpful
Always greatly helpful, I deal with service department regularly and find the staff are always so friendly. Particularly Amelia, her Grinch costume was fantastic!
12 December 2024
Unprompted review
Reply from Ponko
Thank you for your kind feedback! We’re so glad to hear that you've had positive experiences with our service department. Amelia will be thrilled to hear you enjoyed her Grinch costume! We always aim to make our customers feel welcome and appreciated.
If you ever need assistance in the future, don’t hesitate to get in touch.
Speedy and friendly service
Speedy and friendly service. Thanks Steve and Rob!
13 December 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We're glad to hear you had a speedy and friendly service experience. Steve and Rob will be happy to know you appreciated their help.
If you need anything else in the future, feel free to reach out!
Great service
Ponko fixed our Piccanto at very short notice in double quick time just in time for my daughter to take her driving test today. She passed! Fantastic service, thanks guys.
9 December 2024
Unprompted review
Reply from Ponko
Thank you for your wonderful feedback! We're so glad we could help get your Picanto ready just in time for your daughter’s driving test – and congratulations to her for passing her test! It’s great to hear that our team provided the quick and reliable service you needed.
Best wishes to your daughter on her new driving journey,
I had a issue with the Clutch on a…
I had a issue with the Clutch on a newly purchased car. The service was great and had my car back and repaired in less than 24 hours. Great Job.
29 November 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We're sorry to hear about the issue with the clutch, but we're glad we could get it repaired and back to you so quickly. It’s great to know you were satisfied with the service.
If you need any further assistance, don’t hesitate to reach out.
Prompt friendly response to fixing an…
Prompt friendly response to fixing an issue with car, Steve was very accommodating in fitting me in at the earliest convenience.
9 December 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We’re so glad to hear that Steve was able to accommodate you and resolve the issue with your car quickly. We always strive to provide prompt and friendly service, and we’re happy we could help.
BMW Purchase
Purchased a BMW from Ponko recently. Dealt with Matt who was very professional and knowledgeable about the Car and performance cars in general. Also massive compliments to Sam and Steve, aftersales care was second to none. I did call them about a query I had with the car and they were more than happy to help and it was swiftly resolved with a return visit. Thanks again!!!!
27 November 2024
Unprompted review
Reply from Ponko
Thank you for your fantastic feedback! We're thrilled to hear that Matt, Sam, and Steve provided you with great service and were able to resolve your query quickly. We pride ourselves on offering professional and knowledgeable support, and it's great to know we met your expectations.
If you need anything in the future, don’t hesitate to reach out!
Helpful and informative
Everyone at Ponko was exceptionally helpful in getting my car fixed especially Steve who helpfully explained to me what the problem was and how it had been fixed.
6 December 2024
Unprompted review
Reply from Ponko
Thank you for your kind feedback! We’re so glad to hear that Steve was able to explain the issue and fix your car. It's great to know that our team was able to assist you effectively.
If you need any further help, don’t hesitate to get in touch!
Warning light flashed up
Steve was very helpful when giving advice on engine coolant
6 December 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We’re glad to hear that Steve was helpful in providing advice on the engine coolant. If you have any more questions or need further assistance, feel free to reach out!
Car tyre pressure and sensors issue
My car has an issue with tyres and sensors. It was checked and fixed my Ponko in right time. Steve has helped to make sure everything is working correctly and made me so happy 😊
6 December 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We’re so glad to hear that Steve was able to help resolve the issue with your tyres and sensors and ensure everything is working perfectly. It’s great to know you’re happy with the service!
The after-sales team were absolutely…
The after-sales team were absolutely brilliant - I called with an issue on the Friday I purchased the car, they booked an appointment and the issue was rectified whilst I waited onsite. Great communication from Steve, always kept me informed on the progress of the vehicle - very happy.
4 December 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We're glad to hear that Steve and the after-sales team were able to resolve the issue quickly and keep you informed throughout the process. It’s great to know you’re happy with the service.
If you need anything else, feel free to reach out.
Good customer service
Ross was great and really goes that extra mile to get everything right and help.
2 December 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We're glad to hear that Ross went the extra mile to assist you. We truly appreciate your kind words and are happy that everything was handled to your satisfaction.
Great service!
I really appreciated the team's efficient and attentive approach when my car had a problem with its AdBlue system. The issue was resolved quickly and I was kept well informed throughout the process. The team also identified another potential issue with wear on the clutch during their work and kindly took extra time to provide me with advice and guidance about how to minimise this. I've also previously had my car serviced with Ponko. It was easy to book in and the team were very friendly and helpful in advising me regarding the most appropriate service type for the car.
3 December 2024
Unprompted review
Reply from Ponko
Thank you for your feedback. We're pleased to hear that the team was able to resolve the AdBlue issue quickly and keep you informed throughout the process. It's also great that we could offer advice regarding the clutch wear.
If you need any further assistance, feel free to get in touch.
Ponko
Outstanding service from start to finish. Ross in Sales was great & Steve in Aftercare looked after us when we had a minor issue.
3 December 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We’re glad to hear you had a positive experience from start to finish. It’s great to know that Ross and Steve provided the support you needed.
If you need any further assistance, don’t hesitate to reach out.
Haydn was very helpful
Haydn was very helpful durring the purachsing process. However, when I took it for a test drive the tyre low pressure alarm was illuminated, not a concern as presumed their garage would give it a once over before I collected it. Collected the vehicle, alarm had been cleared but 100mtrs down the road it came on again. Had to go to a garage to pump all the tyres up
28 November 2024
Unprompted review
Reply from Ponko
Thank you for your feedback. We're glad to hear that Haydn was helpful during the purchasing process. We apologize for the issue with the tyre pressure, and we appreciate you bringing it to our attention. It’s important to us that our vehicles are thoroughly checked before collection, and we’ll take your comments on board to ensure a smoother experience for future customers.
Bought a Vauxhall Astra hatchback from here
Bought a Vauxhall Astra hatchback from Ponko today! Matthew our sales man was really helpful, gave us all the details and information we needed. A lovely place to have a look at new cars and buy from and very friendly.
2 December 2024
Unprompted review
Reply from Ponko
Thank you for your wonderful feedback! We're so glad to hear that Matthew was able to provide all the information you needed and made your car-buying experience enjoyable. We pride ourselves on creating a welcoming and friendly environment for our customers, and it’s great to know you felt that during your visit.
Last minute MOT - thanks to Steve!
Steve did a last minute MOT (same day booking). Great service, very friendly staff. Comfortable waiting area with complimentary tea and coffee. Efficient service - will be coming back. Thanks very much! Gerard
30 November 2024
Unprompted review
Reply from Ponko
Thank you for your kind words, Gerard! We're glad to hear that Steve was able to accommodate your last-minute MOT and that you were pleased with the service. It’s great to know you enjoyed the waiting area and the refreshments as well. We look forward to welcoming you back for any future needs.
Had a problem with my sun visor and…
Had a problem with my sun visor and Steve in after sales couldn’t have been more helpful and even fixed it for free. Excellent service again from Ponko. Thank you
30 November 2024
Unprompted review
Reply from Ponko
Thank you for your great feedback! We're so pleased to hear that Steve was able to help with your sun visor issue and that you were happy with the service. We always aim to go the extra mile for our customers, and it's great to know that made a difference for you.
If you need anything else, don't hesitate to get in touch.
Great customer service and support
Great customer service and support. Really clear communication and so far so good with the vehicle too. James was so helpful and took tike to make it all work for us. Would be 5 stars but too soon after purchase to go the whole way!
16 November 2024
Unprompted review
Reply from Ponko
Thank you for your feedback! We're pleased to hear that James was able to help and that you’re happy with the vehicle so far. We appreciate your patience and understanding. Feel free to reach out if you need anything else. We’re here to help!
Awesome welcome and great customer…
Awesome welcome and great customer service. I recommend them.
16 November 2024
Unprompted review
Reply from Ponko
Thank you for your kind words! We're glad to hear you had a great experience with us. Your recommendation means a lot, and we’re always here to help if you need anything in the future.
Vehicle not checked properly
As others have found, the vehicle inspection list appears to be a work of fiction (either that or whoever completes it is incompetent/lazy). It includes items that were supposedly 'checked' despite the car not having them (e.g. a sunroof).
Worst of all, the engine oil had supposedly been checked and was OK. I took the car to a local reputable garage for a service as soon as I got it (as I noticed it hadn't been serviced for a while)... and there was basically little/no oil in the engine. Luckily the engine doesn't appear to have been damaged but Ponko had been doing test drives in it. I'm also surprised that the car had passed a recent MOT as the front windscreen wipers were so degraded they needed replacing (something else the vehicle check had apparently missed).
Overall, it's very much a case of 'caveat emptor'. You can't trust the supposed vehicle inspection list. If you're not mechanically minded, take someone with you who knows their way a car and an engine - and get any vehicle checked as soon as possible after purchase.
3 November 2024
Unprompted review
Reply from Ponko
Thank you for your feedback, Gregory. We’re truly sorry to hear about the issues you've encountered with the vehicle. This is certainly not the level of service we aim to provide. We take your concerns seriously and will review our vehicle inspection processes to ensure better accuracy and thoroughness.
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