Polarn O. Pyret Reviews 7,115

Refused to exchange or refund a faulty item

love the organic pyjamas just the best and such good value quality is just superb

Love this make - usually buy their jackets which is of excellent quality. It is on the pricier size but I'd rather quality that I can hand down. Ive not tried their buy back scheme but love the concept.

I have reached out to their customer service once and they were efficient.

My only recommendations are to have extras for hoods of jackets as sometimes, especially with kids, they can get lost, for purchase!

Quality products that would last a long time. On the pricey spectrum but worth the money.

Love this company and their quality of children’s clothes. Highly recommend. Their organic cotton is just lush!

Repeat customer - very hard to buy outerwear from other brands again… the quality and durability is exceptional.

I ordered 10 or so items almost two weeks ago, including a few holiday items (swimsuits and stuff). I got a confirmation for the order leaving their warehouse on the same day - happy days! The next day, an email mentioned there's a delay, but it suggested it should be with Click and Collect point 'today or tomorrow'. This was 11 days ago, and the last I ever heard from PoP. Only way to contact them is via ContactUs on the website (the 'chat' is not available this week), which i did a few days ago, and still nothing. I sent another message today. It's very frustrating to not be able to speak with anyone when something goes wrong.
Terrible customer service, despite the much-loved products... Please fix this!

Update - after 2 more weeks, no response from the website, but a few back and forth messages from Ida, from the UK team, it turns out that they cannot locate the parcel and there’s also no way to just resend the order, to fulfill their sale obligation. They offered a refund, which I took, and invited me to order what I need again - which I won’t. Unbelievably poor process for an online shop!

We’ve always loved POP products, which is why we decided to order a few new items directly from the website. It’s been over two weeks since we placed the order, and we still haven’t received any delivery updates or tracking information. I’ve sent several messages to customer service, but it feels like no one is actually reading them.

Aside from the chatbot-like messaging on the site, there’s no visible email address or phone number to reach out for help. This is really frustrating, and I’m still waiting for someone to get back to me.

My order went missing, I have tried to contact customer service multiple times via email and phone since 28th June and have had no response. I have sent all relevant order numbers, tracking numbers etc. and am now very concerned that I am not going to get a resolution. Such poor customer service is absolutely unacceptable.

Used to love shopping on this site...
But the new website changes make this significantly harder. Can't shop for a more specific range anymore eg 1-2 years, it's only possible to do 1-6 years. So I'm wasting my time looking at items that are sold out in the size I want. Also I can't sort by "highest discount" anymore. Instead I can sort by price but this makes it easier to give up on scrolling and only buy cheaper items. Even when I come to the site to shop for something specific I always checked sale by sorting by highest discount and ended up buying extra stuff I didn't know I wanted / liked. Can't see that happening now.

I do love Polarn, but the recent changes feel like the whole company is in a disconnect with the customers and relaying on loyalty rather than anything else.
Second hand trade in code- cannot be used with any other doscounts or offers….- the whole website is 20% so does it mean I need to wait for it to be back to normal price so I can spend a voucher?
No payment possibility with PayPal anymore, but for some reason there is a Klarna.
Customer service responses are truly hilarious, something like: oh if the page didn’t filter correctly just return the product- guys, honestly- just report it to your it and fix it.
Filtering for dresses- 0 found- lovely functionality.
All of this does make me go to another, equally ethical company for purchases….

Very prompt service although no email telling me it was on its way.

Always been a fan of POP since 3 years ever since my eldest was born. However I am forced to return my entire shipment as the quality of garments are not as they used to be. Now most are 95%cotton with 5%elastane (not 100%cotton) and they are quite rough and not as breathable. My kids have eczema and sadly the POP garments aren't good for them now. Please revert back to rhe old and amazing quality that I raved about!

Speedy and great product

Amazing, all organic, happy mummy and happy child

Clothes all great as usual! Grandson loves them too especially the denim shorts.

Super quality clothing and fast delivery!

My recent order arrived quickly and I was delighted with the quality and value of the items. Over the years I have purchased many items for my grandsons and have always been pleased.

Good quality.
Quick delivery.
Happy grand-children!

Excellent quality, quick delivery