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Pocketpills Reviews 

5,433
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its convenience and ease, highlighting fast, discreet, and on-time delivery of medications directly to their homes. Many appreciate the helpful and supportive staff, who are readily available to answer questions and provide solutions, making the overall process efficient and reliable. People find the platform excellent for managing refills and shipments, saving significant time and offering peace of mind. However, some reviewers were not happy with the difficulty in reaching live agents or pharmacists directly, citing long wait times and unanswered calls. A few people also mentioned issues with delivery, such as unexpected delays or concerns about temperature control for sensitive medications, impacting the overall experience.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast, hassle-free, and... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and ease of use.... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting an easy, reliable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support is often helpful,... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied

Rated 5 out of 5 stars

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more

Company replied

Rated 5 out of 5 stars

Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more

Company replied

Rated 5 out of 5 stars

Very easy process. I received my prescription quickly and when Pocketpills said it would arrive. Also I received ozempic, not a generic replacement. Im very happy I picked this company!

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,433)

3,158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pens are not working and not able to…

Pens are not working and not able to report or contact anyone

1 July 2026
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Reply from Pocketpills

We are sorry to hear about the trouble with the pens and the difficulty in reaching us. A manager is reaching out right away to resolve this.

Rated 5 out of 5 stars

Always delivered on time

Always delivered on time

24 July 2026
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Reply from Pocketpills

We're so glad to hear that your deliveries consistently arrive on time. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Excellent company to get all your…

Excellent company to get all your medical needs

15 July 2026
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Reply from Pocketpills

We're so glad to hear that we can meet all your medical needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

Always fast and efficient.

Always fast and efficient.

20 July 2026
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Reply from Pocketpills

We are so pleased to hear that you found our service fast and efficient! Thank you for taking the time to share your wonderful feedback.

Rated 5 out of 5 stars

This was super easy

This was super easy, and fast delivery

24 July 2026
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Reply from Pocketpills

We appreciate your positive feedback! We're so glad you found our service easy to use and enjoyed our fast delivery.

Rated 5 out of 5 stars

Service

Service : Communication was spectacular support is there with FedEx and Pocket pill keep up with the great service .
Thank you
Mae Ellen Pinion

24 July 2026
Pocketpills logo

Reply from Pocketpills

We're delighted to hear that our communication and support, in partnership with FedEx, met your expectations. Thank you for acknowledging our commitment to great service!

Rated 5 out of 5 stars

Fast delivery and the process was a lot…

Fast delivery and the process was a lot easier than going to my family doctor.

23 July 2026
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Reply from Pocketpills

We're so happy to hear that your delivery was fast and that you found the process much easier than a traditional doctor's visit. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Easy

Easy, seamless process. Highly recommend PP!

23 July 2026
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear that you had an easy and seamless experience with us. Thank you for your kind words and recommendation!

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