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Pocketpills Reviews 

5,531
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,412 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenience of home medication delivery, which saves time and offers peace of mind. The delivery service is frequently described as quick, efficient, and discreet, ensuring refrigerated items arrive properly chilled. People find the overall process seamless and easy to use, supported by excellent, responsive customer service. Reviewers also value the company's reliability in managing prescriptions, including reminders and auto-renewals, helping them stay on track. However, some customers noted delivery issues, such as delays and unexpected late-night arrivals. A few people also found it challenging to reach a live agent for support, causing frustration when attempting to resolve questions.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting its professionalism, speed, and efficiency.... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process simple, quick, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers finding the support fast, helpful,... See more

Product

Consumers find the product to be positive, with many expressing satisfaction with their medication delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My medication was delivered by FedX to my house so it was still cold and the ice packs were not melted. Felt safer than Canada Post delivery to our group mail boxes as my last two deliveries were not... See more

Company replied

Rated 5 out of 5 stars

What made my experience great are the people that work for the company and the help they provide day or night and they’re always there to help you no matter what the circumstances are. I’m trying a... See more

Company replied

Rated 5 out of 5 stars

What I value most is having my medication delivered directly to my home. It saves me a lot of time, and above all, I really appreciate the discretion and professionalism of the entire process. It mak... See more

Company replied

Rated 5 out of 5 stars

Pocketpills is so seamless and easy to use. I’ve never had ANY issues with them, which I can’t say for other pharmacies. It’s so great that I would honestly recommend them for everyone.

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,531)

3,266 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pocketpills is AMAZING

Pocketpills makes it so easy to order medication and once everything is processed it takes a day or 2 to be delivered right to your door. So discreet and fast! Thank you Pocketpills!

29 July 2026
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Reply from Pocketpills

We're so happy to hear you find ordering your medication easy and appreciate the fast, discreet delivery right to your door! Thank you for your kind words.

Rated 5 out of 5 stars

Fast & Friendly

Very fast, friendly, I will be using them for a long time.

29 July 2026
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Reply from Pocketpills

We're so happy to hear that you found our service fast and friendly! We truly appreciate your kind words and look forward to continuing to assist you for a long time.

Rated 5 out of 5 stars

Home delivery and tracking

Love that the prescription comes straight to my home. I can track it and know when it arrives.

29 July 2026
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Reply from Pocketpills

We're so glad to hear you appreciate the convenience of home delivery and the ability to track your prescription's arrival! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Customer service better than family MD

Spoke with someone and had a good conversation about dosage and tolerance. Very accessible contact whenever you need it. I’m feeling confident in their support and advice.

27 July 2026
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Reply from Pocketpills

We're so pleased to hear that you had a good conversation with our team and found our contact accessible. It's wonderful to know you feel confident in our support and advice.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient, any issues are resolved quickly, pleasantly surprised with services

15 July 2026
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Reply from Pocketpills

We're so happy to hear that you found our service fast and efficient! We appreciate you highlighting how quickly any issues are resolved.

Rated 5 out of 5 stars

Private

Private, dependable and discreet.

22 July 2026
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Reply from Pocketpills

We appreciate your positive feedback! We are so happy to hear that you found our service to be private, dependable, and discreet. Thank you for sharing your experience!

Rated 5 out of 5 stars

So much support but also simple!!

So much support but also simple!!

28 July 2026
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Reply from Pocketpills

We're so happy to hear that you found our service to be both supportive and simple to use! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Always great

Always great! Quick communications and friendly staff!!

28 July 2026
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Reply from Pocketpills

We are so happy to hear that you consistently have a great experience with us! We pride ourselves on quick communication and friendly staff.

Rated 5 out of 5 stars

It was easy an seamless

It was easy an seamless, very easy to deal with.

24 July 2026
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Reply from Pocketpills

We're so pleased to hear that you found the process easy and seamless! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

So easy to use to this service

So easy to use to this service

10 July 2026
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Reply from Pocketpills

We are so pleased to hear that you found our service easy to use! Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Great service

Great service
Same day consultation and delivery

28 July 2026
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Reply from Pocketpills

We're so happy to hear you received great service with same-day consultation and delivery! Thank you for your positive feedback.

Rated 5 out of 5 stars

Always fast

Always fast, shipped safely to the front door great prices, works with my insurance

25 July 2026
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Reply from Pocketpills

We are so happy to hear that our fast shipping, safe delivery, and great prices, along with our insurance coordination, are working well for you. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Delivery was smooth

Delivery was smooth, was able to receive my package in person

28 July 2026
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Reply from Pocketpills

We're so glad to hear that your delivery was smooth and that you were able to receive your package in person! Thank you for your positive feedback.

Rated 5 out of 5 stars

On time as always

On time as always, packaged discretely

25 July 2026
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Reply from Pocketpills

We appreciate your positive feedback! We're so glad to hear that your order was on time and packaged discreetly for you.

Rated 5 out of 5 stars

Even if I received my prescription 1…

Even if I received my prescription 1 week later because you didn’t have the product the delivery was acurated

25 July 2026
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Reply from Pocketpills

We're glad to hear that despite the delay in receiving your prescription, the delivery was accurate. We appreciate your understanding and thank you for your feedback!

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