Banner for Pocketpills

Pocketpills Reviews 

5,307
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service to be a game-changer, offering immense convenience and saving significant time in managing medication needs. People frequently praise the fast and efficient delivery, often noting orders arrive on time or even earlier. The customer service and staff are consistently described as helpful, knowledgeable, and providing excellent communication and support. However, some people mentioned difficulties reaching a live person for support, experiencing long voicemails or unanswered calls and emails. A few others also noted issues with delivery, such as delays, packages left incorrectly, or missing tracking. Additionally, some customers reported problems with prescription renewals and timely medication fulfillment.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting that orders arrive on schedule... See more

Service

Users describe positive interactions with service, highlighting its speed, effectiveness, and affordability.... See more

User experience

Clients share positive opinions on user experience, highlighting the convenience and ease of the process for... See more

Customer service

Customers had positive experiences with customer service, often praising the spectacular communication and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as amazing, supportive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was on schedule. The texts/email updates regarding Rx renewals, shipments & delivery are excellent. My only complaint is how difficult it is to speak directly to a pharmacy staff person... See more

Company replied

Rated 5 out of 5 stars

Pocket pills has been lovely to use. I’m also skeptical of online platform, however have proven service from them I’m please to continue using them for all my medication needs.

Company replied

Rated 5 out of 5 stars

This made it quick and easy to access and start treatment, I live in a province with next to no access to doctors outside of the ER. The prescription was less than half the price of what a in person d... See more

Company replied

Rated 5 out of 5 stars

Best pharmacy ever I frequently forget to re-order my medication, but Pocket Pills is on top of everything. They send me reminders if I need refills they have a doctor on hand if mine is not available... See more

Company replied


Company details

  1. Online Prescription Medication Vendor
  2. Drug Store
  3. Online Pharmacy
  4. Pharmacy
  5. Weight Loss Service

About Pocketpills

Written by the company

banner image one

Pocketpills is Canada's leading online pharmacy, trusted by over 500,000 members nationwide for an easy pharmacy experience. We make managing your prescriptions simple with free medication delivery right to your door.

Our licensed pharmacists are here to support you every step of the way—coordinating with your doctor for refills and renewals and offering personalized care via email, phone, or text.

At Pocketpills, your health comes first. We’re committed to ensuring that all Canadians have easy access to the medications they need and the care they deserve.

Join Pocketpills

How does it work?

  • Create your profile online
    It only takes a few minutes, and we will guide you through the process.
  • Let us transfer your prescriptions
    Simply point us to your pharmacy or doctor and we will take care of the transfer.
  • Go about your day, we got it from here!
Pocketpills mobile app banner image

Pocketpills was founded by pharmacists and engineers who recognized the need for a more personalized pharmacy experience. Beyond being fast and affordable, we prioritize building connections with our members to provide exceptional care tailored to their health needs.

Using innovative technology, we streamline the process so our pharmacists can dedicate more time for you. Our goal is to make managing your medications simple and stress-free, ensuring your health is always in good hands,–so you can focus on what matters most.



Pocketpills mobile app banner image

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(5,307)

3,327 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

This time my package was delivered in time

23 July 2026
Pocketpills logo

Reply from Pocketpills

We are pleased your package arrived on time. We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

So quick and convenient

So quick and convenient

13 July 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that you found our services quick and convenient! Thank you for taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Simple

Simple. Easy. Fast. Thanks for the great customer service. Losing weight made easy. Thanks Pocketpills.

24 July 2026
Pocketpills logo

Reply from Pocketpills

We are so happy to hear our service made your experience simple, easy, and fast! We appreciate your kind words about our customer service.

Rated 5 out of 5 stars

On time delivery and able to track…

On time delivery and able to track shipment. Ease of dealing with pocket pills

24 July 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that your delivery was on time and that you found it easy to track your shipment. We appreciate your positive feedback!

Rated 5 out of 5 stars

This is an awesome service

This is an awesome service. As a mom to three young kids, in various activities, getting to the pharmacy can be hard. My prescription auto renews and literally shows up at my door. Genius!

18 July 2026
Pocketpills logo

Reply from Pocketpills

We are so thrilled to hear that our service has made your life easier as a busy mom! It's wonderful to know that our auto-renewal and home delivery are such a convenience for you. Thank you for your kind words!

Rated 3 out of 5 stars

I wish they’d ship my prescriptions…

I wish they’d ship my prescriptions together instead of paying twice for shipping.

23 July 2026
Pocketpills logo

Reply from Pocketpills

We appreciate your feedback regarding the shipping of your prescriptions. We understand your concern about multiple shipping charges. We are always looking for ways to improve our services. A manager will be reaching out to you.

Rated 4 out of 5 stars

Wish it shipped faster but still happy…

Wish it shipped faster but still happy with final result. Although delivery company went to Canada post instead of house when it needs to be refrigerated.

23 July 2026
Pocketpills logo

Reply from Pocketpills

We appreciate your feedback and are glad you're happy with the result. We're concerned about the delivery issue with the refrigerated item and will look into it.

Rated 3 out of 5 stars

It is taking for ever for them to…

It is taking for ever for them to transfer my prescriptions and get them sent out.

23 July 2026
Pocketpills logo

Reply from Pocketpills

We apologize for the delay in transferring and sending out your prescriptions. We are actively working to expedite this process for you. A manager is reaching out to you.

Rated 5 out of 5 stars

Great

Helpful friendly and quick response

16 July 2026
Pocketpills logo

Reply from Pocketpills

We're so pleased to hear that you found our service helpful and friendly, and that our response was quick. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Order is always sent in due time

Order is always sent in due time! Never have to wait long

22 July 2026
Pocketpills logo

Reply from Pocketpills

We're so happy to hear that your orders always arrive on time and that you never have to wait long! We truly appreciate your positive feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look