www.plunger.uk.com Reviews 

Was trying to sort out several repairs at once while visiting my mother's house and this company contacted me when I posted a tap repair job on Bark.com. Mixer tap in bathroom, with hot side dripping and cold side not functional. Stupidly from me, I didn't check reviews and allowed myself to be railroaded into quote visit, and on viewing the plumber said it was not fixable and needed replacing. Since I had already been charged £100+ for the visit and was running out of time I agreed to a "like for like" replacement which they would come back to do in 2 days time. The original taps cost about £60 but I was charged £200+ with a total bill of £395. Which I suppose I could swallow but the job that was done was frickin atrocious, with the tap not sitting flush with the basin and the nozzle of the tap sitting at a weird angle. The plumber actually had the cheek to tell me what a perfectionist he was! And looked me in the eye to tell me this was the best he could do, it wouldn't sit flush because of the basin and the only other option would be to replace the whole basin unit. He reassured me that it wouldn't loosen further and no water would leak through, also that if I had any problems there was a 12 month warranty in place. Imagine my horror when I visited a month later to find the whole tap hanging off with a gaping hole through which water was entering and destroying the cupboard and contents of the unit below. I contacted these frauds to make use of my warranty but they have completely ignored me. Yesterday at a visit where my brother was also present, he saw the mess that these cowboys left behind and within about 20 minutes he had "set" the taps so they were flush with basin and secure, he added that those taps should not have needed replacing at all if it had been an honest plumber. My brother is not a plumber, his experience amounts to spending a summer reading a DIY manual in 1996 and some YouTube videos, yet he was able to easily fix what these so called professionals could not. I am outraged that these pathetic lowlifes pretended to be professionals and basically scammed an overworked inexperienced female and a disabled old lady, it's doubtful that I will ever get my money back but if I can prevent one more vulnerable person from falling victim to these undesirables with this review, that would be enough. Do not use this company. You will regret it.

EDIT: In response to the shameful denial from the company my invoice is from Plunger Ltd, 3rd floor 86-90 Paul Street, London EC2A 4NE www plunger dot uk dot com and I have emails from Scott Hall - several other reviewers have referenced these details and this company also masquerading as Plumbforce Direct so I have reason to believe I absolutely have the right company

I found them on the internet yesterday- I called up to book a Boiler engineer. I was told someone would be around 2 to 4pm that was at about 11something am, time ticked on to 3.59pm I called the main number to see if all was well.

They said their engineers was busy and they'd call me back.

They said this twice.

And I had to call and chase them twice.

In all I called 3 times spoke to a lady and a man called Scott, then the lady again.

RED FLAG!!

I stayed at my property waiting until 6.30pm. Still no call back.

Then I got a call back the next morning at 10.30am about their engineer visting. I said its too late I'm not at my property.

I booked in the next day, came on to this website to check their reviews (because I thought they were going through a blip in their Service) I'm shocked at 79% of people saying how bad they are.

So I called them straight back and cancelled.

Thank Goodness, I read all of your reviews.

Thank you for sharing your horrible experiences and I am also Sorry to read about them.

One of the worst that I've seen. The engineer who visited us was knowledgable but he didn't give me enough information about the next steps, instead he was pushing me to commit for changing some of the items in my heating system, which wasn't neccessary and was charging me for that. Only when I asked for the details several times, he said what is that, and I said I don't want to get them changed.

SCAMMERS UNDER DIFFERENT COMPANY NAMES! I called a company called ''Plunger'' but they charged me under company name ''Plumbforce direct'' so I assumed there might be several names they used.

The guy named Scott Hall (if that even his real name) came without equipments, car or anything just wore a technician uniform so I let him in. He pretended to diagnose the problem in my boiler but then asked me to pay 336£, which I stupidly did. Then he said he wrongly diagnosed the problem, and promised to come back with another quote. Of course he never showed up again. I then did my search on Trustpilot and realized that those guys are legit scammers and they HAVE BEEN SCAMMING PEOPLE AROUND for longer time. I still remember his face until now, and hope someday this fraud will come to an end. ( I am too tired to report to the police, which all of us should probably do).

I then called another plumber with good reviews and he fixed it within 5mins.

They are a fraud company, the take your money and no job will be done

Also known as Plumbforce Direct Limited both run by Stuart Hall with various correspondence addresses. Unsure if Scott Hall is an alias but I have filed a small claims court application today. Fraudulent company who hide behind ‘5 star reviews’. Took £418 for a job that never got fixed over 10 minutes. Follow up plumber did the job for £10! Keep clear these are scammers. . I’ve contacted trading standards too .

Disgusting service. Avoid at all cost.
Booked for next day, didn’t attend.
Re booked, was late.
Overcharged me, I intend to check the item they changed if was even faintly
In my opinion they delay arrival so client has no time to look for another provider and agrees to pay for repair.
Dishonest to say the least.
Telephone staff while booking ok afterwards everything is a problem.

Worst service and a waste of money. Lying and just took your money.

The service here was disgusting. Firstly the office team couldn’t get off the phone quick enough, not taking any details at all. Quoted £49 and a time slot, which they failed to show for. When called they said, we’ll call you back - they didn’t… this happened 7 times. They then proceeded to decline my calls and then block my number! It won’t be a surprise that they never showed. Their manner is vile and quite frankly if I could give 0 stars, I would.

SCAM... DO NOT USE THIS COMPANY

How I wish I had read the reviews. £500 poorer, after the job on the boiler was misdiagnosed and not fixed (although I was told it was). Two wasted days staying in when they did not send anyone out to resolve the problem having promised they would. They lie and take your money, and are completly incompetent.
AWFUL customer service, Sylvia is passive aggressive, she completly and knowingly fobs you off, its insulting. DO NOT TRUST THIS COMPANY. The company has assigned its name to other companies (presumably to hide themselves because of the reviews). No doubt they will be forced to change their name altogether so they can carry on scamming people. Make sure you ask if they are called Plunger Ltd if you are searching under an umbrella company. Worst experience I have ever had with a service, if had the option of no stars I would. I am reporting this to trading standards and the police. I am seeking legal advice on how to retrieve my money. Absolutely criminal and do not believe the stars on their website!!!

SCAM!!! PLEASE DON’T USE!!! I’m not usually the one to write reviews but I feel the need to write one to protect others from falling victim to this scam they have going on.

I had a flame failure on my boiler and with a new baby in my house, I decided to get an engineer to come and look at it quick. I booked an appointment and they sent someone the next day. They came and done the job and charged me £350 and they preferred cash so I took money out of the cash machine and gave it to them.
I asked them for a receipt or invoice and they told me their office will email me one.

I waited and waited, nothing came through. Less than 5 days later the boiler stopped working again. I called the company and they said they will send someone over to come and take a look in the next 3 days. On the day of the appointment which was meant to be between 12-2pm. No one turned up. I called the company and they said someone will still come. I called again around 5pm and they said the engineer is about an hour away.
I waited the whole day and no one showed up.

The next day, which is today, I called the office again, I spoke to a guy called Scott. He kept on saying I should hold on he’s going to speak to someone. Then he will hang up on me. I have called a total of 8 times and now my calls are not going through, I believe they have blocked my number. I’m going to do everything possible to try and get my money back but please DO NOT USE THIS COMPANY. They are heartless they’ve taken my money and don’t even care one bit that it’s winter and there’s a new baby in my house. Shameless!!!

The engineer had a look at the boiler and said that it needed a new pcp board also called a mother board and it needed a boiler thermostat so he said, and that I would need to pay over £850 right away before he goes He said he can’t wait more then five minutes for me to pay.
He went on to say that he recommended the boiler is renewed and that would cost about £2,500
I called his office and let them know what was happening and the man in the office ask me to pay the £95 call out fee. I ask him if he would send me a written quote for the £850 being demanded by the engineer and you can guess it never arrived.
The pcp board price is £80 and the thermostat did not need replacement.
When I called the office the Gentleman said that he would send the written quote but never did.
He obviously had no intention of sending a quote for such a huge amount knowing that it would implement him in this over priced scam. Please beware of this company.
Mr Ray Seaborne.

Don't trust these guys, had booked for a boiler repair, and they changed the schedule three times and didn't show up. They also made a replica of the Trustpilot rating on the website to hide their bad reputation. Stay away from them.

After 3 seperate appointments were set up for a plumber to visit, NO ONE showed up at any of them! What an absolute joke! Yes the service reps might sound friendly, but this is the most unreliable company i have dealt with in a long time.....avoid!!

AVOID. Terrible service

Engineer arrived promptly, but sceptical as to whether the job was fabricated to make us pay more. Previous plumber who I was unable to find again, quoted us £150 to unblock a sink, Plunger who said £79 plus VAT now turned into £420.

If we didn't go ahead and choose another plumber, we still had to pay the £79 plus vat, a dishonest practice.
We went ahead with it, and payment was quickly set up, literally he hadn't left the flat and was rushing us to do it. Our bank approved payment, but Silvia called within seconds saying it hadnt gone through,
I explained I had a notification it had, she absolutely lost it, turned aggressive, rude, talking over me, I was in shock that she is in this position dealing with customers.

I attempted again, and still my bank said it was authorised, she called again, ranting at which time my husband had to deal with her, she was continuing to talk over him, saying we weren't doing it right, he had to calm her down, but she started again with her very aggressive manner.

I asked for another way to pay, and we did by bank transfer.

Had I have done my research and seen what a dreadful company they are and ripping people off, I would not have booked them.
A very bad experience which ruined our day and bank balance.

Silvia should not be in customer care, she has no patience or understanding to blips to online payments as they can happen, total loony.

Terrible company - unreliable and total liars! Absolute waste of time!

This is a scam company do not use, the £49 is an indirect call out charge , they come to you and says the problem is going to cost you more , and if you refuse to go with them , they will tell you to pay the £49 since they come out to check.

#Plungerltd.com They charged me to replace my boiler parts they said is broken but did not gave an invoice because they did not replace the parts. I've been chasing for 7 months. If you have not complained to the Trading Standards, Gas Safe Register or Citizens Advice, please do so to get struck off and they can stop scamming!

They just try to scam people into buying their £450 service and do absolutely nothing in the engineer visit. Try to show themselves as busy calling their supervisors while actually just scrolling on their phones.

STAY AWAY.