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Review summary

Created with AI, based on recent reviews

Looking at 515 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced major problems with incorrect orders, missing items, long delivery delays, and frustrating technical difficulties when attempting to place food requests through the official website. Furthermore, the overall quality of the food consistently fell short of expectations, with widespread complaints about dry crusts, unappealing taste, and missing ingredients. Some reviewers were happy with the staff, noting that the local employees were welcoming, friendly, and provided great assistance during their visits. A few consumers also mentioned enjoying fresh, hot meals and tasty options when their food orders were finally prepared correctly.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting a wide range of differing experiences. While... See more

Order

Customers consistently note negative experiences with order, highlighting prolonged delivery delays, missing... See more

Staff

Customers had ambiguous experiences with staff, reflecting a high level of disagreement regarding service... See more

Quality

Clients share negative opinions on quality, consistently highlighting issues like dry, soggy, or burnt crusts... See more

Service

Consumers find service to be ambiguous, with highly mixed reactions ranging from extreme frustration to great... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We ordered a LG. Pan Pizza it was soggy with too much sauce and floppy where you needed a fork. The crust that used to be a PAN pizza must no longer exist because it appears to be Traditional. We were... See more

Rated 2 out of 5 stars

We had a family birthday party for 8 people at Pizza Hut Castleford (M62 Junction 32). We were charged £100 for parking in the Pizza Hut car park. We appealed, and included our meal receipt, and it w... See more

Rated 3 out of 5 stars

Nice enough place, staff were friendly and we were seated straight away. However, the pizza on the buffet was warm at best. There was a decent selection on the salad counter, but not so on the pizza... See more

Rated 1 out of 5 stars

Im being asked for a tip at online order for pick up and at pick up window again. So if I dont tip at online then they ask me to tip again at window are they spitting in my food? I thought about the i... See more


Company details

  1. Food Products Supplier
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway
  5. Restaurant
  6. Take Away Service

Information provided by various external sources

Pizza Hut – home of America’s favorite pizza, delivering delicious hot pizza and WingStreet buffalo wings straight to your door. Order your Pizza Hut pizza, pastas, WingStreet wings and pizza sides online or over the phone.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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No history of asking for reviews

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2.5

All reviews

(3,598)

573 reviews in the last 12 months

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Rated 2 out of 5 stars

Every time that I go to the pizza hut…

Every time that I go to the pizza hut on mercedes street, benbrook texas. They get order wrong , never have the sodas stocked ,so we end up with hot soda, employees are rude and not very professional. Will definitely, not go back to that pizza hu

21 August 2026
Unprompted review
Rated 2 out of 5 stars

I'm pissed

I'm pissed
I just ordered the large $10 three topping pizza with the 7$ deal and my pizza hardly has any pizza sauce on it and my boneless wings are hard and they are just not good at all.

20 August 2026
Unprompted review
Rated 2 out of 5 stars

After long time I wanted give a try…pizza hut

After long time I wanted give them another try, no good! Remember the movie "back to the future" whe they cook a pizza and voila 2 seconds later they were eating? it look and tasted like it was from the movie, perfectly round and just perfect looking but tasted weird, tasted fake, I ordered large pan pizza, with pepperoni, Italian sausage and bacon, look like it was cook at a factory, tasted like cardboard, no flavor at all and the cheese (?) look weird but it tasted more weird! now I understand why people are not ordering from pizza hut! it's bad! never ever again, I ate 2 slices and the rest went to the trash can!

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Pizza hut had me create a book it…

Pizza hut had me create a book it account for my children just to disappoint them 3 times trying to get their reward... for the stores to say they can't do it sad to lie to children just sad

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Pizza hut in Hednesford Cannock

Pizza hut in Hednesford Cannock. Food is always really good with speedy service. Server Jake was super helpful when we needed to add to our order. If Jake answers the phone, he's always cheerful and nothing is too much trouble.

15 August 2026
Unprompted review
Rated 1 out of 5 stars

It’s the worst

It’s the worst! the most expensive pizza I’ve ever eaten everything about it was disgusting.It’s like it was made yesterday. These people are disgusting. Whoever works there. Matter of fact the whole franchise is a bunch of garbage. I’m just letting you know this because I’m a bit upset most of why I don’t want this to happen to you. Anything from them buyer beware!😒

12 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a pizza on line and was told…

I ordered a pizza on line and was told it would be at my address at 5:19 pm, at 5:18 pm I got a text telling me it wouldn't be delivered until 5:47 pm. I called pizza hut and the guy said my pizza was out for delivery and I told him how does it take 27 min. To go 2 miles. Then I realized he lied to me about it, because the app said my pizza was being cooked at the that time. Im highly disgusted with there service and lying ass employees, from now on it's dominoes for me. Screw pizza hut.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I had lunch today at the Pizza Hut in…

I had lunch today at the Pizza Hut in Eatonton Ga and I must say the pizza was hot and fresh, the manger Darien was very polite and friendly, among taking phone orders making pizzas running the cash register etc… and he still provided fast/good and courteous service, I thank you I most definitely will be coming back soon and I will spread the word to everyone to go try out Pizza Hut under new management

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Shouting Manager from the Pizza Hut Cambridge…

I ordered from the Pizza Hut Cambridge North delivery service: two large pizzas and two cold drinks (1.5L). I received two medium pizzas and one cold drink. I tried calling several times when the delivery arrived, but unfortunately, I couldn't get through. Since my two friends and I were starving, we ate the food and decided to call later. I did call, as planned. To my surprise, when I explained what happened, the representative said there was nothing she could do because we had already eaten the pizza. When I refused to accept that, she started shouting that she wouldn't give me a refund. I said, "I understand; then send me two medium pizzas and a soda." Shouting again, she said she couldn't do that and claimed she could only review the issue if I emailed her a photo. I asked to speak to the manager, and she said she was the manager. I asked for her name, but she refused to give it. She started speaking to a colleague in a language other than English that I didn't understand. He got on the phone and gave me an email address. I sent the photos and the receipt I had received with the delivery. I received no response. I called yesterday, and the representative said the other manager wasn't there. I called today, and he wasn't there again. The same "shouting manager" told me there was nothing she could do—that I would have to absorb the loss because she wasn't going to pay for a refund. Pizza Hut's customer service is not transparent.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Top tier service from North End, Portsmouth

I placed an order with the PH in north end, Portsmouth. I have ordered from them before, and it’s always been straight forward. Tonight we had something of a comedy of errors, all in good spirit! I have to credit Vicky and her team who gave above and beyond service, and really showed appreciation for their customers, it’s genuinely lovely to see; and incredibly kind of them.
Will order again - thank you so much

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Im being asked for a tip at online…and at the pick up window

Im being asked for a tip at online order for pick up and at pick up window again. So if I dont tip at online then they ask me to tip again at window are they spitting in my food? I thought about the interaction at the pick up window and decided to throw out my order due to possible deliberate tampering. If the kids that work there think that they should get a tip just to take the order and hand it to me then I suspect they will spit in it. Why does everyone have to beg for money? Is this the new professional way? I've decided my family will never eat pizza hut again! Nore will we eat at a restaurant who will ask for a tip. A tip is for saying thank you for the extra efforts.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

The best pizza hut

I go to the one on Fayetteville road in Van Buren, AR. The employees there are awesome. Always quick and very thoughtful. It’s right on my way to work. I would honestly go out of my way to go there.

11 August 2026
Unprompted review

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