Pinnacle Reviews 

539
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Oliver Hughes (and his team) at Pinnacle Finance were superb, I can't recommend him highly enough. He was professional, knowledgeable and responded quickly every time I needed a call about my mortgage... See more

Rated 5 out of 5 stars

Great! These guys helped us get a mortgage when literally no one else could, we just renewed with them and are still very happy with the service

Rated 5 out of 5 stars

Great service throughout the setup of our new house mortgage. The paperwork and Agreement in Principle was arranged very quickly, allowing us to concentrate on other areas of the move, while not stre... See more

Rated 5 out of 5 stars

This is our second time using Pinnacle and they are second to none! Jason and Hayley were both extremely helpful and professional and kept us updated every step of the way. We used Pinnacle's rec... See more

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Company details

  1. Mortgage Broker

Written by the company

An industry leading mortgage broker offering a wide range of options, coupled with excellent customer service. We aim to work with you to achieve your mortgage goals by providing a professional service, tailored to your specific circumstances and needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

539 reviews

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4.6

All reviews

(539)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service!

We were referred by a friend who had used Pinnacle Finance for their shared ownership mortgage and we were not disappointed.

Samantha was knowledgable and knew what she was talking about. She was brilliant in responding and was very professional both in her emails and on the phone.

We had issues as our case wasn’t straightforward but Samantha was patient at all times and along with Gabriele who was also very helpful. Together they made a great team.

I have recommended the company to my sister in law as it’s not often I am impressed enough to recommend.

I wouldn’t hesitate to use Pinnacle again. Without a shadow of a doubt.

1 March 2022
Unprompted review
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Reply from Pinnacle

It was absolutely our pleasure working with you, thank you for the kind words.

Rated 5 out of 5 stars

I wouldn’t use anyone else…

I went to pinnacle not feeling very hopeful for a mortgage as I had a low paid job but how wrong was I, I first spoke to Jack who was really helpful in starting the process off,it was my first mortgage but he talked me through, then Jason secured a mortgage for me,I was blown away I could finally buy my very first home. Jason went over and above sorting every bump out. I would highly recommend them especially Jason he was fantastic 👍🏼 Thank you Jason again for all you did 👍🏼👍🏼

28 February 2022
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Reply from Pinnacle

Glad we could be of assistance, and thank you very much for your kind review.

Rated 5 out of 5 stars

100% recommendation

Jason and Hayley were amazing from day one. They found me a superb deal, responded to questions very efficiently and are both very professional and friendly. Even when there were one or two issues, Hayley rolled up her sleeves and sorted things out quickly and effectively. Pinnacle even sent me some beautiful chocolates after I completed. This is a fantastic company and I will be using them again. They’re well worth the money; 10/10 all day long. Terrific.

25 February 2022
Unprompted review
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Reply from Pinnacle

We're very pleased we were able to help, and thank you so much for your kind feedback which is hugely appreciated.

Rated 5 out of 5 stars

After our remortgage is now been…completed exellent service

After our remortgage is now been completed I can safely say how brilliant pinnacle have been they have been at the forefront all the way through from start to finish and kept a close eye on every stage of the process nothing has been to much trouble very helpful and thorough always ready on the phone or by email I can't fault there service in any way I would highly recommend pinnacle to any one who wants to get the job done with good results I would like at this stage to give Samantha a 10 star rating because she was absolutely brilliant very understanding and really knows her job inside out as goes for the rest of the staff members who helped us where other companies I tried failed lastly thankyou pinnacle for what you achieved for us

24 February 2022
Unprompted review
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Reply from Pinnacle

We really appreciate your feedback, thank you for the kind words.

Rated 5 out of 5 stars

Fantastic service and very very…

Fantastic service and very very helpfull! Special thanks to Daniel, Ryan and Jessica! Thanks for the chocolate as well ;-)

21 February 2022
Unprompted review
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Reply from Pinnacle

Sincerely appreciate the feedback, we look forward to working with you in the future.

Rated 5 out of 5 stars

I have really had a great experience and would recommend this service.

I have really had a great experience from Pinnacle.
The broker who dealt with my case ( Jack Stevenson) was extremely professional as well as warm. He was very knowledgeable and ensured he understood me needs and position. Based on this he was able to provided me with the most relevant information that enabled me to make informed decisions. He also kept me updated regularly how things were progressing. He returned my calls very promptly and he was always ready to help. I have had a positive experience from Pinnacle.

15 February 2022
Unprompted review
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Reply from Pinnacle

Thank you for choosing Pinnacle, the pleasure was ours.

Rated 5 out of 5 stars

Have used pinnacle a number of times…

I have used pinnacle a number of times now, they have been able to locate great deals for me. They are always on top of the documentation required and will assist promptly with any queries. I would certainly recommended Pinnacle to anyone looking for a mortgage or to remortgage.

10 February 2022
Unprompted review
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Reply from Pinnacle

Glad we could be of assistance, and thank you for taking the time to leave a feedback.

Rated 5 out of 5 stars

Excellent communications

Excellent communications, first class service. The team were always available and super efficient in replying to queries. They found the best deal for sure.

3 February 2022
Unprompted review
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Reply from Pinnacle

It was absolutely our pleasure working with you, thank you very much for your feedback.

Rated 3 out of 5 stars

It was very good hiring a Mortgage…

It was very good hiring a Mortgage broker to help me to follow the correct way in which to obtain a Mortgage from The Pinnacle team. I will recommend your company to anyone who is looking for a Mortgage Broker and long may you progress in doing so.
Title :Recommendation
Francella Daye

2 February 2022
Unprompted review
Rated 5 out of 5 stars

I would have no hesitation recommending…

I would have no hesitation recommending this company to anyone. I dealt with Samantha who was absolutely brilliant. Nothing was too much trouble and she was always at the other end of the phone if I needed anything. She secured us a brilliant rate and really excelled our expectations. I have had numerous mortgages in the past and have dealt with numerous advisors but none like Samatha and her staff absolutely first class!

26 January 2022
Unprompted review
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Reply from Pinnacle

Thank you very much, the pleasure was ours and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Current mortgage ending and needed help to seek new options.

Thank you Samantha and Gabriele for your assistance in helping me through obtaining a new mortgage product. Your fast response ensured my two mortgages transferred effortlessly. Great service from start to finish.

If your coming up to the end of your mortgage and need help with the next steps, please contact Samantha at Pinnacle Finance, she is extremely professional, efficient and friendly and will be on hand to support when you have questions.

I will be using them again in the future.

20 January 2022
Unprompted review
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Reply from Pinnacle

Thank you for feedback, this is very much appreciated. We’re glad to be able to assist, and look forward to working with you again in the future.

Rated 5 out of 5 stars

A lovely experience

A lovely experience. We were first time buyers and the team guided us through the process really well. They got back to us quickly when we had queries and were always happy to explain via email or phone calls. We are very happy in our home and couldn’t have done it without Samantha and her team.

4 January 2022
Unprompted review
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Reply from Pinnacle

We're delighted that we could help, wishing you all the best in your new home.

Rated 5 out of 5 stars

Fantastic

Great experience from initial enquiry to completion.

The team acted immediately to ensure that the remortgage was set up and any issues resolved straight away which gave peace of mind.

They are true professionals and such a positive and proactive team to work with - I would highly recommend and look forward to working with you again.

Many Thanks

4 January 2022
Unprompted review
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Reply from Pinnacle

It was absolutely our pleasure working with you, and thank you for taking the time to leave feedback.

Rated 3 out of 5 stars

Did not understand the process but was…

Did not understand the process but was spoken through it. Did have a few people was dealing with 1 might have been better.
Overall not a bad experience

20 December 2021
Unprompted review
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Reply from Pinnacle

Thank you for feedback, this is very much appreciated. We’re glad to be able to assist, and look forward to working with you again in the future.

Rated 5 out of 5 stars

I couldn’t have asked for a better team to work with!

After many unsuccessful tries secure a mortgage at such a young age with a small history try of bad credit. It was the perfect time to stumble upon pinnacle finance. I had been told ‘no’ several times, as well as ‘wait another year before applying.’ But thanks to the team at pinnacle finance, I’m a home owner!
It was a very long process, I kid you not but the team at pinnacle finance worked tirelessly to help secure a mortgage loan to help me speak to housing developers. I had a rough ride as we started the first application but as we were about to get into it, I was declined by the housing association. It was the team at pinnacle finance who advised me that this doesn’t have to be the end. I could look for another place as the lenders they had found for me was still ready to give me the money needed.
After months of searching, I had found another place, started the whole application once again, with less hope, but pinnacle finance made it seem like it could happen. Between working with both mine and the seller’s solicitors, the team at pinnacle finance were the ONLY ones who made sure everything was done at its earliest convenience and kept me updated. This sure does help with nerves as buying your first property can be exciting. They were very calm and reassuring the whole way through, I couldn’t have asked for a better team to work with. It was an absolute pleasure.
I am more than happy to write this review as I sit in the comfort of my new home knowing that no matter how many times you are told ‘no’ pinnacle finance can definitely do the job.

I highly recommend!

18 December 2021
Unprompted review
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Reply from Pinnacle

We're very pleased we were able to help, and thank you so much for your kind feedback which is hugely appreciated. We wish you all the best in your new home and look forward to hopefully working with you again in the future.

Rated 5 out of 5 stars

Amazing Service

The team at Pinnacle were amazing! We had a unique situation with my job and had tried numerous times to get a mortgage, we were recommended Pinnacle and they delivered. The team could not do enough for us and went out their way time and time again to make sure we got the service we wanted. Thank you.

6 December 2021
Unprompted review
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Reply from Pinnacle

We are delighted we could help, thank you for your feedback.

Rated 5 out of 5 stars

Brilliant as usual

This was my second time using Pinnace for a remortgage. As previously, Dan and his team were absolutely wonderful. I received timely and helpful advice, comprehensive list of options and assistance with all aspects of the equity transfer. All emails were answered without delay and chasing up other parties in the process made everything easier on me. I couldn't recommend Pinnacle highly enough and would not consider using anyone else. Thank you! Kat

6 December 2021
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Reply from Pinnacle

Thank you for choosing Pinnacle a second time, it was our absolute pleasure working with you.

Rated 5 out of 5 stars

Brilliant! Cannot recommended enough!

I have used Pinnacle Finance twice to initially purchase my house and then to remortgage and I honestly could not thank them enough. Daniel and Jessica have been so so helpful and friendly throughout the process and I really would have struggled without them! They explained everything so well and responded to all of my questions so quickly.
Thank you both for all of your help, you have been amazing x

2 December 2021
Unprompted review
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Reply from Pinnacle

Thank you for your kind feedback, it's been our absolute pleasure working with you.

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