A couple of items were missing from my order. However, when I did manage to contact them, it was quickly rectified. Lip liner is lovely, soft and creamy, not scratchy like others can be.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my pink honey lipstick but unfortunately the lipstick itself has snapped in the lid and I’m unable to get it out or repair it. This is a brand new lipstick too so I’m quite gutted as I don’t wa... See more
Company replied
Amazing customer service from Pink Honey. Nothing is too much trouble. I emailed with a query in regard to a lip pencil I usually order & I received the fastest response via email I probably ever... See more
Very Loyal fan of pink honey, after many many orders i have had to speak to customer services today as one of my items was missing from a parcel. The team at pink honey sorted within minutes no drama!... See more
3.5
Average
175 reviews
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Replied to 71% of negative reviews
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This was my first purchase with Pink Honey
This was my first purchase with Pink Honey
And iam so glad I tried it. The Super Hold is amazing. Parcel arrived quickly considering COVID. I’m very impressed, and will definitely use again.
24 February 2021
Unprompted review
Purchased my original super hold with…
Purchased my original super hold with fast delivery smells insane just like bubble gum 😍😍 and the hold is unreal my eyebrows do not move! Best eyebrow product I have every used it’s now my go to! can’t wait to try all other products chocolate wonder wax is next on my list!
24 February 2021
Unprompted review
Such an amazing product and company
Such an amazing product and company, I emailed for some advice before I bought a product and the team were so helpful and lovely! Definitely a customer for life, it’s part of my every day routine and I love it holds my brows all day and smells so good!
24 February 2021
Unprompted review
Very bad customer service
Ordered in November 2020, never received anything. Tried contacting them via email and at forst they said they would re-send the package because it got lost. I don’t think they ever did resend, though. They never provided a tracking number either. I then tried to follow up multiple times - through email, instgram and their website. After a month they got back to me via email claiming that their firewall bounced my emails back and claimed again that they will re-send the package. A month later I again followed up on multiple channels to request a refund. Had to contact them multiple times. After a month they finally deigned to answer, issuing the refund. Very bad experience, feels like they just don’t care about customers.
23 February 2021
Unprompted review
Ordered the wonder wax & brow pencil
Ordered the wonder wax & brow pencil - wonder wax was sooo dry and went everywhere except the actual eyebrow. But pencil really good so 50/50 & I love the original pink honey glue, so maybe the wonder wax was an anomaly - but still disappointed as wasted money on it :(
4 February 2021
Unprompted review
Still waiting for my order
My daughter ordered an item and paid for next day delivery and two weeks on we’re still waiting. Found there address on company’s house might have to go and collect it! My advice is to AVOID!!! this company.
22 December 2020
Unprompted review
inadequate and low quality customer service
I had placed an order over a month ago, I reached out to pinkhoneyuk though email and did not receive a response. So I then reached out through instagram they said I did receive an email back and to check my junk file, which I did and there was no response. The told me to send my order number. Once I did I was ignored so I commented on their post to grab their attention. They deleted my comment and then replied saying my package was lost and a new one would replace it and tracking would be sent the next day. A week went by with no update, so I messaged again and was ignored. The message was seen but it was obvious that it was not a priority for them to help me. The products look great but I would not order from them again nor recommend that anyone out of the UK does. They are a small business and I expect more from them. They have time to advertise the product on their instagram but no time to make sure their customers receive the product. I would give zero stars if it was possible.
11 November 2020
Unprompted review
I was really excited to try this…
I was really excited to try this product but never received it. I tried contacting them about this issue several times but they never responded so be wary of their horrible customer service.
28 October 2020
Unprompted review
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