pinkhoney.co.uk Reviews 

175
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the incredible customer service, noting that representatives are always exceptionally helpful, quick to respond, and willing to go above and beyond. Many buyers also appreciate the wonderful formulas, creamy textures, beautiful shades, and gorgeous packaging of the various makeup items available. However, some people mentioned receiving items in the wrong shade, encountering unexpected product textures, or dealing with formulas that simply did not meet their expectations. Others also noted frustrating experiences regarding unhelpful customer support responses, delayed resolutions, and troublesome order issues that left them feeling completely disappointed.

What people talk about most

Product

Customers had ambiguous experiences with the product, as many reviewers enthusiastically praised the gorgeous... See more

Quality

Reviewers mention ambiguous feedback about quality, with several consumers praising the lovely aesthetic,... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful representatives... See more

Order

Consumers experience mixed feelings regarding their order experiences, as many reviewers highlight helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A couple of items were missing from my order. However, when I did manage to contact them, it was quickly rectified. Lip liner is lovely, soft and creamy, not scratchy like others can be.

Company replied

Rated 4 out of 5 stars

I love my pink honey lipstick but unfortunately the lipstick itself has snapped in the lid and I’m unable to get it out or repair it. This is a brand new lipstick too so I’m quite gutted as I don’t wa... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from Pink Honey. Nothing is too much trouble. I emailed with a query in regard to a lip pencil I usually order & I received the fastest response via email I probably ever... See more

Rated 5 out of 5 stars

Very Loyal fan of pink honey, after many many orders i have had to speak to customer services today as one of my items was missing from a parcel. The team at pink honey sorted within minutes no drama!... See more


Company details


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3.5

Average

TrustScore 3.5 out of 5

175 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(175)

36 reviews in the last 12 months

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Rated 2 out of 5 stars

At first I really liked it but after a…

At first I really liked it but after a few days I started noticing a lot of sensitivity on my brows and realised I was actually experiencing chemical burns! I do have sensitive skin but usually most things are totally fine. Would not recommend if your skin is even slightly sensitive! Gutted though as I love the product otherwise…

12 August 2023
Unprompted review
Rated 1 out of 5 stars

Both my eyebrows had a reaction this is…

Both my eyebrows had a reaction this is not safe for skin! I have burns on my brows from this and I can use anything no sensitive skin around here so it’s 100% not suitable for human skin like?!

So unfortunately although it keeps brows looking laminated ALL day, people with skin avoid😂

6 August 2023
Unprompted review
Rated 2 out of 5 stars

brow glue allergy!

Not gone 1 star as the product does work - the best brow gel/glue I’ve used but unfortunately I had an allergic reaction to it! Used it about 3 times then found one brow was sore and now both brows are red, sore and skin flaking like mad. I don’t have sensitive skin at all. I can pretty much put anything on my face and it withstands it but it really doesn’t like this product. Looking at the reviews seems a lot of people are having this reaction…

10 July 2023
Unprompted review
Rated 4 out of 5 stars

Lovely product

Got the brow glue original. Gorgeous product- smells amazing. I'd have preferred some tracking info but not sure if that's because I checked out with apple pay. Will return for more items

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Best contour product I’ve used

Ordered 2 of the face frosting and it’s 100% the best cream contour I’ve used. Went back and ordered another 2. Only issue I’d they’re always out of stock. Other than that best contour product I’ve seen in a very long time.

13 March 2023
Unprompted review
Rated 1 out of 5 stars

Didn't recieve my order....

Never recieved my order. It had been nearly 3 weeks. Their tracking info never worked. Asked for a refund now.
How can a UK company take so long to respond / despatch?!
I wouldn't recommend unfortunately - I'm all for supporting small businesses but only if you're getting the products that you're paying for!

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Bought the cola cubes brow gel from…

Bought the cola cubes brow gel from their small restock on TikTok! I ordered this late on Monday evening and had this delivered before 10am Wednesday morning!

Product is so good, smells devine, the product is the best brow product I have ever bought! I can’t wait to use this when I have a full face of makeup on! LOVE LOVE LOVE the brow gel!! 💗💗

13 February 2023
Unprompted review
Rated 2 out of 5 stars

Very disappointed

Very disappointed! The products are good however I ordered 3 weeks ago and have not received my product. I understand this may be due to the Royal Mail strikes but it was a good week and a half at least before they even bothered dispatching my product. Considering delivery costs are almost half the price of the actual product, this is very disappointing. I won’t be ordering again

19 December 2022
Unprompted review
Rated 1 out of 5 stars

Scam Company!

Scam! Ordered following a YouTuber recommending one of their products. I ordered on the 2nd December and still haven’t received a confirmation email and haven’t received any physical products. I’ve emailed twice and had no response. Do not order from this company! Having to go through my bank to get my money back.

17 December 2022
Unprompted review
Rated 5 out of 5 stars

Pink honey are 🤌🏻

Pink honey are 🤌🏻

For every reason I adore this brand and to how kind they are to other brands and customers.
I have ordered a few times from pink honey with no issues what so ever and amazing products.

My favourite is the brow glue.

I found this brand via another company on TIKTOK a mystery box company and so pleased I did.

Will be a repeat buyer.

2 December 2022
Unprompted review
Rated 1 out of 5 stars

I've emailed twice

I've emailed twice. No reply at all too where my order is. Its been over 10days with no correspondence at all. Actually beginning to think if its a working company . Am hoping they see this and can finally tell me where my order is

21 November 2022
Unprompted review
Rated 1 out of 5 stars

No item received!!!!

Not received item , spoke with customer service, not helpful, not friendly asked for refund and no response. 15th November 22 still not received item

29 October 2022
Unprompted review
Rated 1 out of 5 stars

Ordered lashes and they separated from…

Ordered lashes and they separated from the band. I emailed pink honey to let them know (wasn’t complaining) to get a cheeky message back.

Months later I decided I would try a different style and they refunded me and won’t sell me anymore items? Not sure why as my email was polite and explained that I loved the lashes

I would save your money and not bother because when you receive a faulty item apparently it’s your own fault and not theirs 🤣

7 November 2022
Unprompted review

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