Pimlico Plumbers Reviews 11,985

•

4.4

Plumber

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Review summary

Created with AI, based on recent reviews

Looking at 1,538 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their excellent skills, professionalism, and helpfulness, often highlighting their ability to communicate well and provide good advice. Many reviewers appreciate the prompt response times and efficient service, noting that engineers arrive quickly and resolve issues effectively, often going the extra mile. People also value the company's reliability and the thoroughness of their work, ensuring problems are fixed completely. However, some customers found the service to be expensive, with concerns about pricing and charges for parts or diagnostic visits that did not lead to a resolution. A few other people also felt that the customer service was occasionally inadequate, citing issues with communication, slow responses, or a lack of empathy from office staff. There were also instances where reviewers reported that initial inspections were not thorough, leading to prolonged issues or recommendations for costly replacements without proper troubleshooting.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Price

Reviewers mention ambiguous feedback about price, with many finding the services expensive, citing high... See more

Response time

Reviewers highlight positive aspects of response time, with many appreciating the quick response times, and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Company replied

I've used this company twice, for plumbing. The workman has come promptly, done very good work and communicated well. However, this is what I would expect – this is the most expensive company I have... See more

Company replied

Craig arrived on time having kept me updated on his eta. He quickly identified both the source and cause of the leak from my sink. He rectified this quickly and efficiently, and kept me fully informed... See more

Company replied

I hired Pimlico for one job: to replace an outside tap that was leaking. While there, I asked Trey how long he thought it would take to also replace two isolation lever head valves. He though that bot... See more

Company replied

Company details

About Pimlico Plumbers

Written by the company

We're London's No1 - improving and maintaining properties for over 45 years

Serving over 80,000 customers a year, Pimlico is London's leading service company - rated 'excellent on Trustpilot.

Founded in 1979, with over 250 vehicles on London's roads, we can respond to customer emergencies in under one hour.

If you need help with heating, plumbing, electrics, carpentry, drains, roofing, appliances, air-con, bathrooms, kitchens, building or pest control, you can contact our London based call centre, 24/7.

LEARN MORE

Pimlico Plumbers Details

Written by the company

GUARANTEED WORK, ECONOMICAL RATES, 1 HOUR RESPONSE TIME & 24 HOUR SERVICE: Pimlico are able to provide services for heating, plumbing, bathrooms, drain clearing, electrics, appliance repairs, carpentry, roofing and building for all your domestic maintenance requirements. A transparent charging system at economical rates, guaranteed work with a 24 hour service and 1 hour response makes Pimlico London’s leading and largest independent service company. With a workforce of over 200 all of our tradesmen, be it a plumber, roofer, carpenter or electrician, are highly experienced and skilled in their craft and add to our reputation for customer satisfaction.

Contact info

1 Sail Street, SE11 6NQ, London, United Kingdom
02079288888
enquiries@pimlicoplumbers.com
www.pimlicoplumbers.com

4.4

Excellent

12K reviews

5-star

4-star

3-star

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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6 days ago

Lack of thoroughness and poor communication

I am extremely disappointed with the service received. I would not recommend this company based on the lack of thoroughness and poor communication experienced across multiple expensive visits.

Following a power cut, our boiler displayed an error code and we had no hot water. The first engineer stayed less than ten minutes, made a minor adjustment, and left without testing the hot water. The issue persisted immediately.

A second visit resulted in a more thorough inspection but no resolution, as the engineer claimed it was too late to consult the manufacturer or source parts. Throughout this process, communication was unprofessional; we were never proactively updated on significant delays and encountered dismissive staff who provided inaccurate information regarding appointment times.

Ultimately, it took three paid visits for an engineer to finally identify that a new boiler was necessary—a conclusion that should have been reached during the initial inspection had it been performed correctly. We were left without hot water for nearly three weeks due to these avoidable diagnostic failures. While we eventually proceeded with a replacement to resolve the situation, the overall level of service and customer care was unacceptable.

26 June 2026

Unprompted review

Reply from Pimlico Plumbers

3 days ago

Hi Matt,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, as this is not the level of service we aim to deliver.

We understand how frustrating it must have been to experience multiple visits, delays in resolving the issue, and communication that did not meet your expectations. We appreciate you bringing these concerns to our attention.

We would like the opportunity to investigate what happened however, we have been unable to locate your job details based on the username associated with this review.

Could you please contact our Customer Services team directly with your job reference and postcode? This will allow us to carry out a full investigation, understand where we went wrong, and communicate the outcome with you directly.

We appreciate your feedback and hope to have the opportunity to address your concerns.

Kind regards,
Pimlico Plumbers

Updated a day ago

I have had various jobs done by pimlico…

I have had various jobs done by pimlico plumbers and on all occasions they have done a great job and when I had an issued with a job that had been done they made the appointment quickly and I wasnt charged any extra. Also
the fact that they send the same plumber I think is great. So while everything i said here is true I now have a much bigger issue that never existed before all the last time the plumber came he added a part in order to stop the gurgling in the bath and sink and now the gurgling has gone but the water is now coming up through the bath plug hole when using the sink, I have been informed they want hundreds of pounds to fix this.. I dont think this is reasonable consideration this problem wasnt there before they carried out the various jobs that already cost me alot so I will not be using them again.

26 June 2026

Unprompted review

Reply from Pimlico Plumbers

3 days ago

Hi Michelle,

Thank you for taking the time to leave such a lovely review.

We're happy to hear that you've consistently had positive experiences with us. It's especially great to know that when an issue arose, we were able to resolve it quickly and without any additional charge.

We're also pleased that you've appreciated having the same plumber return for your jobs. We know how valuable it is to have a familiar engineer who understands your home and provides continuity of service.

Thank you for your continued trust in us. We look forward to helping you again whenever you need us.

Kind regards,
Pimlico Plumbers

6 days ago

Plumber.

Very professional and friendly plumber good at what he does.

26 June 2026

Unprompted review

Reply from Pimlico Plumbers

3 days ago

Hi Susan,

Thank you for your kind review!

We're pleased to hear that you found our plumber to be professional, friendly, and highly skilled. It's great to know they made such a positive impression.

We appreciate you taking the time to share your experience and look forward to helping you again in the future.

Kind regards,
Pimlico Plumbers

6 days ago

My engineer was excellent

My engineer was excellent , explanatory and provided very helpful information. Not a foot wrong. It would have been 5*s if I’d received a call telling me who was coming and when - as promised when I booked and paid in advance.
As it happened no problems arose either due to inconvenience or identification but an elderly or vulnerable person ( I am 70 but fit) might need that reassurance. However the visit itself and the skills shown by David were excellent.

23 June 2026

Unprompted review

Reply from Pimlico Plumbers

3 days ago

Hi Fran,

Thank you for taking the time to share your experience with us.

We're pleased to hear that David provided such excellent service and that you found him knowledgeable, helpful, and thorough. We'll be sure to pass on your kind words to him.

We're sorry that we didn't follow through on our promise to contact you with your engineer's details and arrival time before the visit. We completely understand your point about how important this reassurance is, and we appreciate you highlighting it. Your feedback is invaluable and will help us improve our communication going forward.

Thank you again for your thoughtful review. We hope to have the opportunity to provide you with a full five-star experience next time.

Kind regards,
Pimlico Plumbers

6 days ago

Professional and efficient as well as…

Professional and efficient as well as polite and personable

23 June 2026

Unprompted review

Reply from Pimlico Plumbers

6 days ago

Hi Kate,

Thank you for your kind review!

We're pleased to hear that you found our service professional, efficient, polite, and personable. It's always great to know when we’ve made a positive impression.

Thank you for choosing us, and we look forward to helping you again whenever you need us.

Kind regards,
Pimlico Plumbers

7 days ago

Excellent work carried out be the…

Excellent work carried out be the electrician Anthony

25 June 2026

Unprompted review

Reply from Pimlico Plumbers

6 days ago

Hi Ili,

Thank you for your kind review!

We're glad to hear that you were pleased with the work carried out by Anthony. We'll be sure to pass your feedback on to him, it will be greatly appreciated.

Thank you for choosing us, and we look forward to helping you again in the future.

Kind regards,
Pimlico Plumbers

7 days ago

Amazing!

Amazing!! Everything was set up under 30 min

22 June 2026

Unprompted review

Reply from Pimlico Plumbers

6 days ago

Hi Ashley,

Thank you for your amazing review!

We're happy to hear that everything was set up so quickly and completed within 30 minutes. It's great to know you were happy with the speed and efficiency of the service.

Thank you for choosing us, and we look forward to helping you again in the future.

Kind regards,
Pimlico Plumbers

7 days ago

Booking and the work ok, sadly admin not very good

We decided to give Pimlico another chance after previous poor experience. The booking went well and our plumber was prompt, polite, personable and kept us informed when problems occurred. We are pleased with the finished job. The downside is that the updated accounts system provides very inadequate information to the customer. It took 4 days and three chasers before the detailed information I requested was provided. One reasons we chose Pimlico was that there is a back office to deal with the admin and problems and this is reflected in the charges. If this part of the organisation doesn’t perform it raises questions of value for money.

22 June 2026

Unprompted review

Reply from Pimlico Plumbers

6 days ago

Hi Mr. Sorrell,

Thank you for taking the time to share your feedback.

We’re pleased to hear that the booking process went smoothly, that our plumber was prompt, polite and kept you well informed throughout, and that you’re happy with the finished work.

However, we’re very sorry for the delay in providing the information you requested. This is not the level of service we aim to deliver, and we fully understand your frustration, particularly given your expectations around our office support.

We hope the matter has now been resolved, but if there is anything still outstanding or any further information you require, please contact our Customer Services team directly and we will treat this as a priority.

Thank you again for your feedback, it is appreciated and helps us improve our service.

Kind regards,
Pimlico Plumbers

7 days ago

Very efficient & worked hard.

22 June 2026

Unprompted review

Reply from Pimlico Plumbers

6 days ago

Hi John,

Thank you for your kind review!

We're happy to hear that you found the service very efficient and that the work was carried out with such dedication. We really appreciate you taking the time to share your feedback.

Thank you for choosing us, and we look forward to helping you again whenever you need us.

Kind regards,
Pimlico Plumbers

7 days ago

What a lovely man. Polite, friendly, and got the job done in under an hour.

24 June 2026

Unprompted review

Reply from Pimlico Plumbers

6 days ago

Hi Sara,

Thank you for your fantastic review!

We're pleased to hear you had such a positive experience. It's great to know our engineer was polite, friendly, and able to get the job completed quickly and efficiently.

We appreciate your recommendation and your kind words. Thank you for choosing us, and we look forward to helping you again in the future should you ever need us.

Kind regards,
Pimlico Plumbers

Jun 24, 2026

Excellent

Expensive, but I’ve got to say, they show up and they get the job done to an excellent standard. I don’t go with anyone else now. Myles was incredibly professional, patient, and managed to get onsite within a very confusing time window to liaise with the Thames water team. All other times I’ve used Pimlico I’ve also had Myles come to my property and he has found the source of leaks rapidly. He kept me informed throughout and in a very stressful situation managed to get everything done without a whisper. Thank you Myles. The calling centre team are also incredibly helpful - Marcus especially was incredibly helpful and competent.

19 June 2026

Unprompted review

Reply from Pimlico Plumbers

6 days ago

Hi Samantha,

Thank you for taking the time to share such a detailed review.

We're happy to hear that you've consistently received excellent service from our team and that we've earned your trust. It's especially wonderful to hear your kind words about Myles. We'll be sure to pass on your feedback to him, he'll be happy to know that his professionalism, clear communication, and expertise made such a positive difference during what we appreciate was a stressful situation.

We're also pleased to hear that Marcus and our Customer Service team provided the support you needed. We pride ourselves on delivering a high standard of service from the moment you contact us through to completing the job.

Thank you again for your continued loyalty and recommendation. We truly appreciate your support and look forward to assisting you whenever you need us.

Kind regards,
Pimlico Plumbers

Jun 23, 2026

I was nervous of using PP due to the…

I was nervous of using PP due to the high costs expected but actually in the end it was quite reasonable. Most importantly they identified and sorted out the recurring issue!

23 June 2026

Unprompted review

Reply from Pimlico Plumbers

6 days ago

Hi Jacqui,

Thank you for taking the time to leave us such a lovely review.

We're pleased to hear that we were able to resolve the recurring issue and that the cost was more reasonable than you had anticipated. We understand that unexpected repairs can be a concern, so it's great to know we were able to provide both value for money and a lasting solution.

We really appreciate your feedback and are grateful that you chose us. If you ever need us again, we're here to help.

Thank you for your support!

Kind regards,
Pimlico Plumbers

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