PIKOLINOS Reviews 

Reply from PIKOLINOS

Nov 27, 2024

We are sorry for the delay in the delivery of your order. One of our agents, after your phone call, informed you that due to weather emergencies, the order had been delayed in delivery at the FedEx HUB in the state of Kansas. We regret the delay and that the order, which you placed with love for your wife , was not received on time. We are sorry that you had this experience, we work every day to improve our service.

Reply from PIKOLINOS

Oct 22, 2024

Dear Vikki williams,

We deeply regret your dissatisfaction with us, however we would like to clarify that the two queries you sent us by email on 18 and 19 October have been answered and we have attached the information regarding the refund as well as the necessary documentation so that you can make the refund.
Please note that the response time to queries is between 24-48 hours but if the query is on the weekend it may take us until the next working day.
We also remind you that you have a chat on the web as well as a telephone number where you can contact us quickly and easily.

Do not hesitate to write again to info@pikolinos.com if you have any other questions.

Have a nice day!
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Reply from PIKOLINOS

Updated Jul 22, 2024

Good morning!

First of all we would like to apologise for what happened to your Pikolinos.
All items have a 3 year warranty for products purchased after 1 January 2022, 2 years if purchased before this date and would cover defects in materials or workmanship.
If you made the purchase through our online shop please send an email to info@pikolinos.com attaching a few good quality photographs of the product and defect as well as the order number.
If you bought it in a physical shop, please go to the shop with the product and receipt.

We look forward to receiving the requested information to help you manage what happened and give you the best possible solution.

Have a nice day!


Good morning BEL RJ!

We are sorry that we are unable to verify the information you provide as we do not have the necessary data to perform the search in our system.
Could you please provide us with the order number or a reference to tell us what could have happened. We remind you that the customer service team is available via chat, email and telephone. If we have not responded to your email it could be because it has not been received correctly as I assure you that we give all our customers a response, our deadline is 24-48 hours so if it has exceeded this period probably there was an error in the delivery of the email.

We are waiting for you to inform us of any other information so that we can take the appropriate steps and give you an answer to your query.

Have a nice day!
Sorry for the inconvenience caused, without a reference to search the email you sent us it is not possible for us to review what happened.
We are as quick on Truspilot as we are on our email info@pikolinos.com, the response time is 24-48 working hours and we try to make it that way so we believe that your email has not been received correctly and unfortunately without more information I can not follow up.
We remind you that through the chat we are available and willing to help you and check with the data what has happened and be able to give you an answer.
At Pikolinos we are concerned and attentive to any concerns or needs of our customers.

We wish you a happy day!

Reply from PIKOLINOS

Jun 25, 2024

Dear Marianne,

We hope this letter finds you well. First of all, we would like to thank you for being a valued and loyal Pikolinos customer. We have received your complaint about the quality of our products over the past few years and appreciate that you have taken the time to share your concerns with us.

We sincerely regret that our products have not met your expectations. Quality and customer satisfaction are our top priorities, and we take all feedback we receive very seriously. Your experience is important to us, and we understand your frustration.

At Pikolinos, we are committed to continually improving our products and services. We want to assure you that we are thoroughly investigating the issues you have mentioned and will take the necessary steps to address any deficiencies. We are working closely with our production and quality control teams to identify root causes and ensure that our quality standards are met at all times.

In addition, we would love to hear more details about your experience so that we can better understand the issues you have faced. If you have any additional comments or specifics about the products that have disappointed you, please do not hesitate to contact us via email at info@pikolinos.com.

We appreciate your patience and understanding as we work to improve. Your loyalty is very important to us, and we look forward to regaining your trust in Pikolinos.

Yours sincerely,

Reply from PIKOLINOS

Jun 17, 2024

Good morning!

Thank you for your feedback on your latest purchase.
We would be happy to review what happened. You need to send us by email to info@pikolinos.com some pictures of the product and the confirmation of the purchase. If the order was placed in a physical shop, please go to the shop with the product and purchase receipt so that they can check what happened.

We are sorry that the product has not met your expectations, regardless of the factory that has been responsible for making the shoe you have purchased, any Pikolinos model has the same designs and materials so this is not the reason why you do not find this model comfortable, it could be a defect of the model in particular, we would love to help you and regain the confidence you had in us.
We are waiting for you to send us the requested information so that we can help you.

Have a nice day!

Reply from PIKOLINOS

Jun 10, 2024

Dear Patricia,
Thank you for contacting us.
In accordance with the applicable legislation, all our products are covered by 3* years’ guarantee against manufacturing defects from the date of purchase.
We need some information about the purchase in order to handle your incident better.

If you made the purchase online, please specify the order number and attach four good-quality photos (one of the problem, one of the sole, one of the opposite side to the problem and one from above) so that we can check what happened.
If you bought it in a brick-and-mortar shop, please go there with the sales receipt so that they can review your case.

We’re aware that we’re not perfect and although we make mistakes, we try to improve each day and will do all we can to ensure this does not happen again.
We look forward to hearing from you so that we can resolve the incident.
Please let us know if we can help with any other query.
Have a nice day!
*Important note: Please, notice that according to the General Law for the defense of consumers and users, this update established by article. 16.7 of the Royal Decree-Act 7/2021 from 27 April, will entry into force from 1 January 2022. Consequentlly, all products purchased before 2022 will have a 2 years guarantee period against either materials or manufacturing process.

Reply from PIKOLINOS

Jun 6, 2024

Good morning Jessica,

We hope you are well.

We have received your message regarding the defect you have found in the item you purchased, as well as the photographs you kindly sent us. Unfortunately, after reviewing the images, we have not been able to verify the defect you mention, as we indicated we need the sole of the shoe to be clean in order to check the defect that you have told us that the product has.

In order to provide you with the appropriate attention and resolve your problem in the best possible way, we suggest that you contact the shop where you made the purchase directly. They will be able to assist you personally, as they have the necessary procedures and policies in place to handle this type of situation.

We appreciate your understanding and regret any inconvenience this may have caused you. Should you require any further information or assistance, please do not hesitate to contact us via email at info@pikolinos.com.

Yours sincerely,