PicturesOnGold.com Reviews 

I ordered a picture locket 3 times first one was all smudged on front and clasp on chain broke the second one broke soon as my wife took out box to put on and the third one was missing chain I never got a refund or discount worst company ever

If i could give this place zero stars i would have! My husband bought me a heart locket with a picture of our 1st year anniversary for our 2nd anniversary. 1st time the chain broke and heart was smudged and cloudy, the sent me another that one the resolution on the picture was horrible and the clasp for the chain broke as soon as I tried to puy it on. They then sent a 3rd time, we received the locket with no chain. Smh my husband is so.upset , this experience was the worst. The chains are thin and flimsy-- do not purchase anything from here especially not for a special occasion!!!

Updates: My husband did provide photos and the missing chain is already on the way because the company refused to give him a refund. No discount for future purchases , all they do is resend items but honestly its the quality of the product that seems to be the issue. We only accepted the chain because we could not get a refund. Please read the fine print before you purchase.

I had one of the worst customer service experiences ever with PicturesOnGold / SacredMedals. I purchased a necklace on May 28 as a gift, but it wasn’t a good fit. I reached out within 19 days—well within their 30-day policy—asking to return it for a refund. Instead of honoring that request, I was ignored for weeks, forced into repeated follow-ups, and ultimately pressured into an exchange.
Emails went unanswered, and when I did get responses, they were inconsistent and unhelpful. Edward completely disappeared after promising to help. Gia apologized but never followed through. Rose was the only one who tried, but even then I was told they couldn’t generate a return label, and I had to pay shipping plus a fee. After all of that wasted time, they finally sent the replacement in a flimsy envelope—the decorative gift box was crushed and totally unpresentable.
This process took nearly two months, countless emails, and phone calls just to get an exchange I never wanted in the first place. Being denied a refund, ignored repeatedly, and then receiving a damaged product is absolutely unacceptable.
Stay away from PicturesOnGold / SacredMedals. They don’t stand behind their products, they don’t respect their customers, and their so-called “service” is a nightmare.

I recently ordered some lockets from this company one 14k gold and 1sterling silver. I received them on Sunday and could not open the gold one without small tweezers and an eyeglass screwdriver, needless to say I knew something was amiss. I called the company the first day asking if someone could give proper instructions as to how to open the flimsy item without damaging it. No response; Monday morning I called back after scouring their website, asking them why was my items sent in three cheap boxes and not the ones shown on their website. I also asked for my certificate of authenticity and a return shipping label to send the gold locket back
for the necessary adjustments as this should not be this difficult to open. The laser print cost $25 per pic and this is a 4 pic 14k gold locket. The photos look like crap, almost impossible to open and close, flimsy and cheap craftsmanship, no certificate of authenticity and no return label sent to my email???? What kind of cockamamie BS is this??? Have I been jilted out of $1300, someone needs to call me and get this resolved

I purchased a delicate chain necklace with a St Catherine medal for my daughter's confirmation. The chain on what we received was completely different than the pictured description on the website--the links were huge, 3x the size of what I ordered, and unsuitable for the delicate medal. There were also quality issues with the way the chain was put together, and with the medal itself--the saint's face did not look like a face at all, as pictured on the website, it was actually disturbing to look at--a mess. Multiple emails back and forth with Pictures on Gold resulted in no action, although at first they said they would replace it and address the quality issues. A month and a half later, after no response to my last 2 emails, I was told I could not return the item for a refund. Absolutely terrible quality, and they don't stand by their product or address issues in a timely manner. Will never order from them again.

I received a beautiful necklace for my daughter. I would highly recommend.

Do NOT buy anything in sterling silver from this company!! I ordered their sterling silver cross with my husband's thumbprint and special message engraved on the back with a chain for my grandson for Christmas. Less than 7 months and it's tarnished on the front and back, making the extremely light "engraved" message difficult to read. Their site says treated to last for years, but this one didn't make it 7 months before tarnishing. My grandson is devastated!! Now I need to find a company that offers a better quality cross necklace to replace it. Tried calling multiple times & hung up after holding over 30-40 minutes. Can't even speak to Customer service even AFTER they requested I call. Horrible!!!

I ordered a key ring with birthstone, picture on one side and fingerprint on the other. The picture was to be black and white and it was supposed to be a key ring. They sent me a necklace with a colored photo. Beware! I don't think this is a USA company.

Completely unprofessional! Customer service is all overseas and very condescending! I ordered 2 lockets for my recently deceased partners sisters. I ordered expedited shipping so it would arrive to them just before the memorial so they could wear it to the memorial. I typed in their address so that it would ship directly to them. They sent a confirmation email acknowledging the order. If your like me you don’t open the email “anticipating” anything is wrong if it says your order was placed. So the next day I’m filing my emails into folders when I open the email and notice it’s being shipped to ME !

I call customer service and she tells me if you pay by Apple Pay or PayPal they AUTOMATICALLY change your shipping address to your billing address! This wouldn’t be a huge problem other than missing the memorial if I weren’t FULLY DISABLED! I can’t get out to a post office and my partner who helped me just died hence the whole reason for the lockers. So I’m telling the customer service agent that they should warn people that their payment software is messed up and changes your shipping address. She states it says it puts it in your confirmation email (where it’s too late to change it anyway) . I explained to her nobody reads the emails anticipating that you changed the address and besides, what good would it have done because it’s too late to make any changes then. I explained to her that I’m fully disabled so this is a huge problem for me because I can’t get back to the post office to mail them. And the representative in her infinite wisdom tells me “ you should ask somebody to help you”. Really!!!! like I didn’t think about that if that would’ve been an option???

I could understand if this was a cheap trinket or something , even then it’s still not right it shouldn’t change your shipping address, but it wouldn’t be as catastrophic. But this cost me over $300. I expect a little more professionalism than that when you’re dealing with higher ticket items. Now I have $300 in lockets I can’t use.

**BEWARE** depending on your payment method depends on where your item ships. It does NOT matter what you want. They won’t tell you this till it’s too late to do anything about it !

**Update**
I see your reply is completely useless and as insensitive as as your customer service agent! Did you miss the COMPLETELY DISABLED part? What good is a return label going to do me? The whole point is that your billing software should actually work properly! And your customer service agents should not be condescending! Don’t apologize because it doesn’t do me any good now that I’m out over $300.00! DO BETTER by your customers!

​Why did you pick this product vs others?:​
​Picture quality:​
The product was fine but it was a little smaller than expected. I will say, it is a nice locket. When I requested a return, I received the label through Amazon. I packaged it up and dropped it off - It came back. Took it back to the post office and they said it was an incomplete barcode. I contact the seller and requested a new return label. Was told that Amazon generates the label. Amazon keeps telling me to contact the seller. I asked the seller to mail me a label. Between all of this craziness the time had expired to return it. The seller did contact me and never addressed my request to send me a label. They just offered me a larger locket at an additional price. Now I am stuck with a locket that I don’t want and am out $$$. Shame on Amazon and the seller.

This company use generated pictures to make images look beautiful but you don’t get what you pay. I bought a ring which looked like a scribble of our lady of Mt Carmel. I had to pay to send it back and get it fixed and when it was returned it image and the writing was not what I saw in the picture. Not worth the money
This is false advertisement. So sad this is what we have become.

I ordered a standard (not custom, not engraved) diamond cut crucifix from Sacred Medals on 6/13/25 for $225. A crucifix arrived on 6/16 that bore almost no resemblance to the one I ordered. I wish I could attach photos. Before ordering I made sure that it was returnable (and I took photos of the 30-day money back guarantee on their website). Within 4 hours of the delivery, I immediately sent a request to return the crucifix for a refund. I sent photos of what I ordered and of what I received. I received a response from Pictures on Gold agreeing with me about the poor quality with an offer to remake it. I immediately responded that I did not want a redo (though I thanked them for their offer) but that I wanted a refund in accordance with their policy. From that point I was ghosted via email. I replied a couple of more times via email along with screenshots of their policy on the website and never received another email response. So I started calling. So far I have called 4 times and each time it has been escalated with promise for management to call me back. Each person told me that their policy did not allow refunds. I directed each to the website that showed a 30 day money back guarantee and the agents said they saw it as well. As if the last time I called, yesterday, they now changed their website. I have never yet received a call back from management. This is a scam and a racket!
As if 7/4/25, after dogged pursuit of a resolution, I still have to keep calling and seem to be stuck in an endless do loop.
Beware!!! I own a small rosary business and I have never worked with such a dishonest supplier. I am so disappointed that someone providing religious jewelry would behave so badly in business.

I paid over $400 for a saint Michael necklace for my police officer daughter and like many others I wish I hadn't, absolute scam , trash , nothing like the picture and I also was too embarrassed to give it to her. I urge anyone thinking of purchasing from this company, DON'T.!

I ordered Sterling Silver Forever In My Hear Locket for a sister and her daughters who recently lost their father and brother. It was the perfect memorial gift to keep them close to their hearts. The necklaces were beautifully engraved, photos perfectly set and packaged beautifully in small blue box with a ribbon. Without requesting, the necklaces were shipped by FedEx the next day. Incredible customer service. I highly recommend PicturesOnGold for jewelry that will be treasured for a lifetime.

UPDATE
I ordered this locket in May and this is still outstanding. I have never ever in my entire life dealt with a company this bad. The locket is absolute trash, falling to pieces and the laser photography is embarrassing. It is now nearly September and no one is getting back to me.

I can’t plead with you enough….do not use this company. It’s an absolute scam. Please spread the word for people not to give them your money.

ORIGINAL
I paid for an expensive solid gold locket from PicturesOnGold.com, and I honestly wish I hadn’t. The quality is horrendous—extremely flimsy and cheaply made. The photo lasering is terrible, blurry and distorted. I previously bought a $60 gold-plated locket on Etsy, and it was 1000x better in both quality and image clarity.

Customer service is the worst I’ve ever dealt with. I had to return the first locket because it arrived broken. It took ages to get it replaced, and even then, the second one was barely any better. Now, I’m trying to contact them again about fixing the poor photo quality—and I’m being completely ignored.

I want a refund, but they’re ghosting me. Honestly, don’t waste your money here. You’re better off spending a little more at Monica Rich Kosann or even saving money and getting better quality and service on Etsy. I regret this purchase deeply.

Ordered a photo bracelet and they keep creating pre-shipment labels. Then tried to gaslight me into believing it has already shipped. USPS clearly states it is awaiting the item in NJ. I really hope I haven’t been scammed.what’s the point of expedited shipping if they don’t ship at all?!

DO NOT ORDER FROM THIS COMPANY! Please listen to me!
Ordered a class ring for my daughter and paid 300.00 turned her whole finger green in less than 2 minutes. This company will not work with you on any resolution at all. They are scammers and take your money.

My experience with PicturesOnGold was fantastic. The piece that I ordered was gorgeous, with every detail and quality just fitting my expectations and more. I noticed a slight glitch with a discount through Amazon at checkout but the support team was so understanding and speedy at sorting it out; they ensured I was refunded, even though I already had the product in hand. Such honest and caring customer service is rare these days. Glad I picked them, and I shall be returning!

Don’t order from this company. Ordered a medal and chain, spent $400 and the quality of the medal is cheap as is the chain. Asked them to engrave the date on the 4th line, which they ignored. Ordered this as a gift and I’d be embarrassed to gift it to anyone. Will have to go purchase a similar medal and chain in a jewelry store and throw this in the garbage where it belongs. An expensive mistake. Would never even look at their website again.

I had a great experience from start to finish with Pictures on Gold. The website was incredibly easy to navigate, making the customization process smooth and enjoyable. I was able to upload my photo and select all the personal touches I wanted with no hassle. When my custom piece arrived, it was exactly as described—actually, it exceeded my expectations. The photo detail was sharp and vibrant, and the material felt strong and high-quality. It’s clear that a lot of care goes into their craftsmanship.