PicStop Reviews 

848
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional value, pointing out that prices are significantly lower than other marketplace alternatives. People also appreciate the extensive product range and express high satisfaction with the quality of the items received. Furthermore, buyers frequently emphasize the remarkable speed of the delivery service, noting that packages often arrive ahead of schedule. However, some people mentioned experiencing minor ordering hurdles, such as technical glitches on the website or missing confirmation emails. A few reviewers noted that these occasional hiccups required contacting customer support by phone to successfully complete their purchases.

What people talk about most

Product

Users describe positive interactions with product, highlighting great choice and fantastic quality. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting prompt and swift arrivals.... See more

Price

Customers consistently note positive experiences with price, highlighting that costs are competitive and... See more

Service

Consumers find service to be excellent and express great satisfaction with the overall experience. Reviewers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting fast shipping and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

where do i start? i have always been moderately interested in astronomy ,after reading and searching for good telescopes and found about Dwarflab 3, so after searching for suppliers i came across Pics... See more

Rated 5 out of 5 stars

I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was... See more

Company replied

Rated 5 out of 5 stars

After ordering a telescope and being scammed from another site very close to Christmas (2 days!), I found PicStop whilst frantically searching for a reputable and reliable company that sold Celestron... See more

Rated 5 out of 5 stars

Great customer service as I was trying to find out a little more information about a product I was looking to get. Paul called me on their call back service and gave me alot of good advice which h... See more


Company details

  1. Telescope Store
  2. Binoculars Store
  3. Cell Phone Accessory Store
  4. Computer Accessories Store
  5. Electronics Store
  6. Photo Shop

Written by the company

Established in 2000 in the Isle of Man, we specialise in optical, photographic and digital accessories and sell a wide range of products such as telescopes, binoculars, camera accessories, USB flash drives, memory cards, and much more, but with a particular focus in photography & computing. PicStop is 100% online, we have no retail outlets but have multiple warehouses in the UK & Isle of Man, we offer our products for sale across a number of marketplace channels and, of course, our own website where you can normally find the best rate for a product. We have authorised reseller status for many of the brands we stock, including Celestron, Vanguard, Skywatcher, Kingston, Samsung, SanDisk, and many more. You will find us on the "where to buy" section of many manufacturer websites. Apart from our competitive pricing, our consistent high level of service is what we believe sets us apart from our competition, online companies live and die by their reviews and with the growth of social media and the power this has it has become even more important to offer a better than just good service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

848 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(848)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service.
While looking on their website, I picked the item I wanted. I went to pay but the price suddenly increased. I rang them up and they said yes they had some price increases, but they woud honor the original price. (all the new price increases were on the website.)
I then had problems trying to add the item to my basket. I think there was something wrong with the website as I couldn’t add any items. I rang them again. They were super helpful. I paid for the item over the phone. I got it the next day.
My husband thrilled with the telescope.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Watch your phone bill

I've edited from 3 to 5 starts, although I had to call as no order conformation or update emails were received, but I guess I should have checked the number I was calling and to be fair, sevince was spot on.....

Well, the experience was good, up to the point where I got my phone bill and had been charged £3 to call customer service. I'd had no email confirmation for my order and had to call. Looked like a land-line number calling from England, but was classed as international. Other than that, spot on, just made the bargain price less of a bargain

28 April 2026
PicStop logo

Reply from PicStop

Thank you for your feedback.
All order confirmation emails are automated from our system; Hotmail occasionally blocks emails—hence the message at checkout to add our email to your allowed list and check spam folders. As an Isle of Man-based company, we are aware of some telecom companies charging a premium to call our office. We have a message warning callers about this on our contact page, where the phone number is advertised.
Glad to hear you were happy with 'our' service.
Many thanks

Rated 5 out of 5 stars

Wow what can I say..

Wow what can I say... If only every online retailer was like PicStop absolutely fabulous... I ordered a Dwarf 3 telescope on Thursday & the item was delivered the very next day on Friday morning with free postage... Not only that it was at the best price I could find & trust me I shopped around... Excellent customer satisfaction highly recommended 5 Stars ⭐️⭐️⭐️⭐️⭐️.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Avoid company

Terrible customer service. Staff are rude and unhelpful

24 September 2025
PicStop logo

Reply from PicStop

We always strive to provide great service, even when things don't go quite as planned. In this case, the item was returned to us without prior approval (as per terms) to the wrong address. Upon retrieval and testing, it turned out to be in full working order and was just being used incorrectly. We offered to send the item back with instructions on how to use it. We were never rude or unhelpful at all. We were surprised to receive this feedback, which was left six months after the order was originally placed.

Rated 5 out of 5 stars

Express Delivery

So I bought the SeeStar S30 Pro and received it in less than 24hrs you can’t complain about that for service.
I was notified by email that stock was available so when I called I spoke with a gentleman called Paul who was very knowledgeable and helpful…. who confirmed my purchase.
Thereafter I was notified by email on each stage of my parcels journey I couldn’t believe how fast it was delivered if I’m honest!
I’ve bought from them before and that was a 5 star review also.

26 March 2026
Unprompted review

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