Physique Management Reviews 

9,526
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth service, and reliable high quality items that consistently arrive in perfect condition. People find the online ordering process very simple and appreciate the efficient service provided when acquiring necessary medical or therapeutic equipment. Some reviewers were not happy with severe delivery problems, noting that packages were frequently delayed, lost, or mishandled by the external couriers. A few consumers also mentioned encountering issues with specific items not meeting their expectations regarding a lack of stickiness, bent shapes, or incomplete parts.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick response times and... See more

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with reliable... See more

Quality

Consumers express great satisfaction regarding quality, highlighting that items are reliable and perform... See more

Order

People report ambiguous experiences with order processes and shipping. While many reviewers praise the easy... See more

Service

Reviewers mention positive feedback about service, highlighting excellent support, very quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Skinny bolster (15x66cm) nice colour. Arrived quickly and in good shape, thanks. I'm waiting for some cotton bolster covers to arrive (from another supplier), as its for home use. Will be using... See more

Company replied

Rated 5 out of 5 stars

I have had these in my walking boots and work shoes for several years, excellent product , i had trouble with my knees, hips and lower back so i was advised by a chiropractor to get these, they have b... See more

Company replied

Rated 5 out of 5 stars

Super helpful. Professional so quality products. Highest quality and great customer service who fixed a ?tech or me order error very quickly. Couldn’t recommend more. Extensive catalog for post should... See more

Company replied

Rated 5 out of 5 stars

Excellent service ,arrived earlier than expected. The product performed way beyond my expectations both in the fact that worked almost immediately and was/is very effective in relieving the knee pain... See more

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Medical Supply Store

About Physique Management

Written by the company

Formed in 1998, Physique Management is a leading supplier of sports injury, pitch side first aid, massage, complementary therapy and rehab exercise products. We’ve partnered with some of the world’s leading brands, medical professionals, clubs, and affiliates to develop a range of products to help keep you, your players or your patients in top condition.

Whatever your level of sport or activity, our products will help you to manage injuries as well as avoiding them. You’ll find a great selection of sports specific items for treatments and rehabilitation, that aim to enable faster recovery so you can get back to action.

We keep 99% of stock in-house so it’s available for next-day delivery and have a dedicated customer service team who are on hand to help answer any questions. Plus, we know how frustrating it can be when you can’t find everything you’re after, so we’ve introduced a product-sourcing service to give you a helping hand. We also understand that delivery should work around you, not the other way around, that’s why we offer delivery 7 days a week and next-day delivery.

Why choose Physique?

Written by the company

4 for the price of 3 - Mix & Match
We've increased our 4 for 3 offer and now have over 100 products in our great deal. You can mix and match any 4 for 3 items and the lowest priced item is FREE.
Trusted by professionals
Using advice and guidance from the very best sports healthcare professionals worldwide, we have developed an exceptional range of products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(9,526)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

First

First, I put next day shipping and I get charged £7, then it doesn't even arrive the next day when the address is completely correct, then the next day they don't send it to me, I specified plus the address, which cannot be added more, plus how the facade is, now it is already the 4th day of a shipment that I paid for as quickly as possible and I do not have the package, and on top of that I checked the prices and in England it costs 3.33 pounds for next day shipping and they charge 7 pounds, which is a rip-off and the company keeps the money. I will never buy from them again. Since it is medical material that I urgently needed.

30 June 2025
Unprompted review
Physique Management logo

Reply from Physique Management

Good Morning Victor,

Thank you for taking the time to submit a review.

Upon reviewing the details, we found that the address provided was incomplete, which may have contributed to the delay. We have submitted the full address to the courier this morning and this should be pushed out for delivery today.

If you have any further questions, please don't hesitate to contact us on sales@physique.co.uk

Rated 5 out of 5 stars

The Physique website was super easy to…

The Physique website was super easy to use. My items arrived quicker than I expected. Recommended by my physiotherapist, the Vasyli shoe inserts, have transformed my standing and walking comfort. Almost eliminating advanced osteoarthritis pain and significantly reducing inflammation in my knees.

17 June 2025
Rated 2 out of 5 stars

Poor Evri Delivery & Elevated Prices

Physique products are generally good, which is why I order from your company, so the issues are not about that. The prices however have become almost prohibitive on this last purchase, which may be completely out of the company's control, which i realise. On this occasion I received an email saying my parcel would be delivered by Evri, who is notorious for poor service. If I know that a company uses them before I purchase, I take my business elsewhere. True to reputation, I received an email stating my delivery would occur in the evening, followed by a second email (within 15 minutes) that it would be delivered between 11am-1pm (sent at 12:15pm). Within 10 minutes the Evri delivery driver rang the bell once, dropped the package on the steps in full view where it could be stolen (happens all the time in London), and dashed without waiting for an answer. To note, companies use Evri when they want to pay for cheap delivery and save money which wouldn't be a problem if the delivery was cheaper for the customer and the service was good, however I receive larger, heavier parcels from another company who uses DPD, for which I pay less in postage and receive impeccable service. I'll be searching the Internet for alternative companies on my next purchase as a result of this occurrence.

20 June 2025
Physique Management logo

Reply from Physique Management

Good morning, Dan,

Thank you for taking the time to submit a review.

We apologise for the issues you experienced with the delivery. We have forwarded your feedback to the courier for review.

We started using EVRI to offer more delivery options, including more affordable services. If you wish to reorder in the future, please specify "DPD only" in your delivery instructions, and we will ensure your parcel is delivered by DPD, as you have received better service from them in the past.

If you have any further questions, please don't hesitate to contact us at sales@physique.co.uk.

Rated 1 out of 5 stars

well my package was stolen again so....

well my package was stolen again so....
u do deserve 5star for speed and ease of serves
however stolen

18 June 2025
Physique Management logo

Reply from Physique Management

Good Morning Thomas,

Thank you for taking the time to submit a review.

Sorry to hear this may happened before with another delivery. A member of our customer service will be in contact to get this resolved for you.

If you have any questions in the meantime, please don't hesitate to contact us on sales@physique.co.uk

Rated 4 out of 5 stars

Had trouble with payment.

Had trouble with paying order as when I had to go to bank website, order started again. I eventually managed after I created a login. I had wanted the ordinary delivery but somehow after the back and froing it had changed to overnight delivery and cost extra. Unfortunately my friend was away for days of delivery but Evri driver was able to leave in safe place on 3rd delivery. Saying that, the product is great and at a competetive price.

13 June 2025
Rated 5 out of 5 stars

Made my first purchase

Made my first purchase. Item arrived damaged by the couriers and some contents missing. Staff were super helpful and sent the missing items out straight away.
Will use again.

13 June 2025

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