Physique Management Reviews 

9,526
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth service, and reliable high quality items that consistently arrive in perfect condition. People find the online ordering process very simple and appreciate the efficient service provided when acquiring necessary medical or therapeutic equipment. Some reviewers were not happy with severe delivery problems, noting that packages were frequently delayed, lost, or mishandled by the external couriers. A few consumers also mentioned encountering issues with specific items not meeting their expectations regarding a lack of stickiness, bent shapes, or incomplete parts.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick response times and... See more

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with reliable... See more

Quality

Consumers express great satisfaction regarding quality, highlighting that items are reliable and perform... See more

Order

People report ambiguous experiences with order processes and shipping. While many reviewers praise the easy... See more

Service

Reviewers mention positive feedback about service, highlighting excellent support, very quick delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Skinny bolster (15x66cm) nice colour. Arrived quickly and in good shape, thanks. I'm waiting for some cotton bolster covers to arrive (from another supplier), as its for home use. Will be using... See more

Company replied

Rated 5 out of 5 stars

I have had these in my walking boots and work shoes for several years, excellent product , i had trouble with my knees, hips and lower back so i was advised by a chiropractor to get these, they have b... See more

Company replied

Rated 5 out of 5 stars

Super helpful. Professional so quality products. Highest quality and great customer service who fixed a ?tech or me order error very quickly. Couldn’t recommend more. Extensive catalog for post should... See more

Company replied

Rated 5 out of 5 stars

Excellent service ,arrived earlier than expected. The product performed way beyond my expectations both in the fact that worked almost immediately and was/is very effective in relieving the knee pain... See more

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Medical Supply Store

About Physique Management

Written by the company

Formed in 1998, Physique Management is a leading supplier of sports injury, pitch side first aid, massage, complementary therapy and rehab exercise products. We’ve partnered with some of the world’s leading brands, medical professionals, clubs, and affiliates to develop a range of products to help keep you, your players or your patients in top condition.

Whatever your level of sport or activity, our products will help you to manage injuries as well as avoiding them. You’ll find a great selection of sports specific items for treatments and rehabilitation, that aim to enable faster recovery so you can get back to action.

We keep 99% of stock in-house so it’s available for next-day delivery and have a dedicated customer service team who are on hand to help answer any questions. Plus, we know how frustrating it can be when you can’t find everything you’re after, so we’ve introduced a product-sourcing service to give you a helping hand. We also understand that delivery should work around you, not the other way around, that’s why we offer delivery 7 days a week and next-day delivery.

Why choose Physique?

Written by the company

4 for the price of 3 - Mix & Match
We've increased our 4 for 3 offer and now have over 100 products in our great deal. You can mix and match any 4 for 3 items and the lowest priced item is FREE.
Trusted by professionals
Using advice and guidance from the very best sports healthcare professionals worldwide, we have developed an exceptional range of products.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,526)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service .

Fantastic customer service .. very let down by Evri and DPD

26 May 2026
Physique Management logo

Reply from Physique Management

Thank you for taking the time to leave us a review.

We're happy to hear you were satisfied with our customer service.

Please accept our apologies for the issues you experienced with our delivery partners. We will pass on this feedback to them.

If you ever need help with future orders, our team is always happy to help.

Best wishes,
Physique Customer Care

Rated 5 out of 5 stars
Physique Management logo

Reply from Physique Management

Hi William,

Thank you for your review. We're glad to hear you are happy with your purchase from us.

If there's anything we can help with in future orders, please don't hesitate to reach out.

Best regards,
Physique Customer Care

Rated 5 out of 5 stars

There was an issue with the delivery…

There was an issue with the delivery via Evri and on contacting Physique Management they arranged a replacement delivery which arrived the very next day.

26 May 2026
Physique Management logo

Reply from Physique Management

Hi Jayne,

Thank you for taking the time to leave us a review. It's great to hear that our team was able to assist you and resolve the issue quickly.

If there's anything we can help with in the future, please don't hesitate to reach out.

Best regards,
Physique Customer Care

Rated 5 out of 5 stars

Fast delivery excellent priduct very…

Fast delivery excellent priduct very firm & strong

25 May 2026
Physique Management logo

Reply from Physique Management

Hi Joyce,

Thank you for taking the time to review the service you received from us.

We're glad to hear that both the delivery and the product you purchased met your expectations!

Should you need help with any future orders, our team is always happy to help.

Best wishes,
Physique Customer Care

Rated 3 out of 5 stars

A good product

A good product, but why o why do you have to use the worst couriers in the world!

25 May 2026
Physique Management logo

Reply from Physique Management

Hi Richard,

Thank you for taking the time to submit a review.

We sincerely apologise for the issues you experienced with our delivery partner and have issued you a refund for this delivery charge.

Our couriers handle a large amount of parcels daily, and unfortunately, on this occasion, they appear to have let us and more importantly, you down.

If you wish to reorder in the future, you can specify "DPD only" in your delivery instructions, and we will ensure your parcel is delivered by DPD instead of Evri.

If you have any further questions, please don't hesitate to get in touch with us at sales@physique.co.uk.

Best wishes,
Physique Customer Care

Rated 5 out of 5 stars

Great service

Great service, quick and easy to deal with, kind and polite staff and empathetic. Looking forward to dealing with them again in the future.

15 May 2026
Unprompted review
Physique Management logo

Reply from Physique Management

Hi Vanessa,

Thank you for taking the time to leave us feedback! We're so happy to hear you found our services to be great and our staff polite and empathetic. We look forward to providing the same level of service on your next orders with us.

Should you need help with any future orders, our team is always happy to help.

Best wishes,
Physique Customer Care

Rated 5 out of 5 stars

Efficiency

Very quick delivery, very good service.
Highly recommend

24 April 2026
Physique Management logo

Reply from Physique Management

Hi Ana,

Thank you for taking the time to review the service you received from us. It's very encouraging to know we not only met the high level of service we strive for, but that you would also recommend us.

Should you need help with any future orders, our team is always happy to help.

Best wishes,
Physique Customer Care

Rated 5 out of 5 stars

Relief at last!

Excellent service ,arrived earlier than expected. The product performed way beyond my expectations both in the fact that worked almost immediately and was/is very effective in relieving the knee pain which was severe both day and night.

24 April 2026
Physique Management logo

Reply from Physique Management

Hi Rosemary,

Thank you for your review. We are so happy to hear that the product we supplied has been so effective in relieving your knee pain.

We strive to provide proven and reliable solutions, and it's always encouraging to hear that our customers feel the difference.

If there's ever anything you need help with regarding this or future orders, please don't hesitate to reach out to our team.

Best wishes,
Physique Customer Care

Rated 4 out of 5 stars

Hi the bottle and bag was missing they…

Very happy with sevice

23 April 2026
Physique Management logo

Reply from Physique Management

Hi there,

Thank you for taking the time to leave a review. Please accept our apologies that you did not receive your free bottle and drawstring bag initially.

We're happy to hear you have now received all your items and are happy with the service we provided.

If there is anything else we can help with, please do feel free to reach out to our team.

Best regards,
Physique Customer Care

Rated 5 out of 5 stars

Always very reliable

Always very reliable, high quality products, and very quick delivery. 👌

23 April 2026
Physique Management logo

Reply from Physique Management

Hi Tim,

Thank you for your review. It's fantastic to hear that our products and services meet your expectations every time! We're very grateful that you continue to choose us for your supplies.

If there's anything we can ever help with for your future orders, please let us know.

Best wishes,
Physique Customer Care

Rated 5 out of 5 stars

So easy to order

So easy to order, and speedy and efficient delivery. Excellent service.

23 April 2026
Physique Management logo

Reply from Physique Management

Thank you for taking the time to review your order with us. We're glad to hear you found it easy to place an order and that you received it on time.

Should you need any help in the future, do reach out to our team.

Physique Customer Care

Rated 5 out of 5 stars

Postal issue resolved - no fuss!

There was an issue with a postal delivery for me. The staff went above and beyond to get my order reissued no quibble . Brilliant staff and service. My favourite supplier.

23 April 2026
Physique Management logo

Reply from Physique Management

Hi Gillian,

Thank you for taking the time to submit a review. It's great to hear that our team delivered on the excellent service and care we are committed to as a company. We are very grateful that you continue to choose us as your supplier.

If there's anything we can help with in the future, please don't hesitate to reach out.

Best regards,
Physique Customer Care

Rated 5 out of 5 stars

Easy to find what I wanted and fair…

Easy to find what I wanted and fair prices too. Delivery was ok too.

15 April 2026
Physique Management logo

Reply from Physique Management

Hi Lee,

Thank you for your review. We are glad to hear you were happy with the availability, price and delivery on our website.

If you ever need help with any of your future orders, please don't hesitate to reach out to us.

Kind Regards,
Physique Customer Care

Rated 5 out of 5 stars

All delivered in good condition and on…

All delivered in good condition and on time.

14 April 2026
Physique Management logo

Reply from Physique Management

Hiya,

Thank you for your 5-star review and for trusting us with your supplies. We're so glad to hear you were happy with the delivery and quality of our products!

If there is anything we can assist you with in the future, please do reach out to us.

Best,
Physique Team

Rated 5 out of 5 stars

Brilliant fast delivery and all…

Brilliant fast delivery and all products great to use for sports therapist and business and the pitch side bags have everything you need with a couple of additions just for extras in tape and strapping supplies

26 August 2025
Physique Management logo

Reply from Physique Management

Hi Ross,

Thank you for your 5-star review and for trusting us with your supplies. We're so glad to hear you were happy with the delivery and products!

If there is anything we can assist you with in the future, please do reach out to us.

Best,
Physique Team

Rated 5 out of 5 stars

Reliable company. Good choice of products

I have used this company ever since I re-trained as a massage therapist, buying my excellent couch to get started, and since then for oils etc.

24 May 2025
Physique Management logo

Reply from Physique Management

Hi Chris,

Thank you for your 5-star review. We are so glad you have found our couches and massage supplies suitable for your massage business.

Please reach out to us if you ever need any help with any of your orders.

Kind Regards,
Physique Customer Care

Rated 5 out of 5 stars

Great product

Great product, exactly as I was hoping for at a very decent price as well. Delivered very promptly. Will certainly be using again and would 100% recommend.

1 April 2025
Physique Management logo

Reply from Physique Management

Hi Simon

Glad to hear you received your order in the timely manner we strive to deliver.

Please reach out to us if you need any further help.

Kind regards
Physique Customer Care

Rated 5 out of 5 stars

I opted for next-day delivery

I opted for next-day delivery, but unfortunately, the products never showed up, not even the following day. Fortunately, they provided a refund, and the blame ultimately falls on Evri.

6 January 2026
Unprompted review
Physique Management logo

Reply from Physique Management

Hi Scott

Thank you for taking the time to submit a review and sorry to hear your parcel did not arrive.

We are glad you reached out to our customer care team and we managed to come up with a resolution for you, though not the best one!

Kind regards
Physique Customer Care

Rated 5 out of 5 stars

Great service!

26 February 2025
Physique Management logo

Reply from Physique Management

Thank you for your kind words. It's always nice to hear.

Kind regards
Physique Customer Care

Rated 5 out of 5 stars

Super helpful & highest quality

Super helpful. Professional so quality products. Highest quality and great customer service who fixed a ?tech or me order error very quickly. Couldn’t recommend more. Extensive catalog for post shoulder surgery physio :)

24 October 2025
Physique Management logo

Reply from Physique Management

Hi Nicola

Thanks for taking the time to submit a review and glad to hear you are happy with our products and service provided.

Kind regards
Physique Customer Care

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