PHOTOWALL Reviews 

9,899
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I have already placed an order. Everything is great. In addition, the customer service is always available and courteous

Rated 5 out of 5 stars

extremely helpful. They took the time to explain how to properly apply the wallpaper on a special surface and gave me clear, detailed instructions. Their responses were thorough, friendly, and very su... See more

Rated 5 out of 5 stars

The quality and design of the wallpaper is amazing. Looks in real even better. I had a lot of questions. Photowall customer service is the best one in the world. I have never experienced such a... See more

Rated 5 out of 5 stars

Everything went perfect! Really fast delivery, sooo easy to install, best quality and totally in love with the design, which looks exactly as ordered. Would definitely recommend (and do it again and... See more

Company details

  1. Wallpaper Store
  2. also in
  3. Decoration and Interior Design Store
  4. Poster Store

Written by the company

Wall Art by Passionate People Bei uns finden Sie Tapeten und Leinwandbilder, die genau Ihrem Geschmack entsprechen. Wir helfen Ihnen mit Leidenschaft und Sorgfalt dabei, Ihr Zuhause zum Spiegel Ihrer Persönlichkeit zu machen.

Photowall

Written by the company

Höchste Qualität
Unsere Fototapeten und Leinwandbilder sind in Sachen Material und Druck absolute Spitzenqualität. Sie sind umweltfreundlich, entsprechen dem schwedischen Feuerschutzstandard und bleichen nicht im Sonnenlicht aus. Tapetenkleister wird stets mitgeliefert.
100 % Zufriedenheits-Garantie
Falls Sie mit Ihrer Bestellung unzufrieden sein sollten, bieten wir Ihnen 30 Tage Rückgaberecht, ungeachtet der Gründe. Dass das Produkt einzigartig ist, auf einem eigenen Bild basiert und Spezialmaße hat, spielt dabei keine Rolle. Entweder tauschen wir Ihre Tapete oder Ihr Leinwandbild gegen ein anderes Produkt aus oder bezahlen innerhalb von 30 Tagen den Kaufbetrag zurück.
Kostenlose Lieferung und kurze Lieferzeiten
Ihre Bestellung ist innerhalb von 1–4 Tagen versandbereit und immer versandkostenfrei.
Motive nach Maß
Wir haben über 25 000 Bildmotive in unserem Sortiment. Sie können alle maßgefertigt werden, um genau auf Ihre Wand zu passen. Falls Sie dennoch nicht finden sollten, wonach Sie suchen, können Sie auch ein eigenes Bild als Motiv nutzen.

Zufriedenheit garantiert

Tapeten und Drucke nach Ihren Vorgaben. Keine Versandkosten. Versandbereit innerhalb von 1–4 Tagen.

Tapeten und Drucke nach Ihren Vorgaben. Keine Versandkosten. Versandbereit innerhalb von 1–4 Tagen.
Wir wollen nur zufriedene Kunden. Deshalb gewähren wir ein 30-tägiges Widerrufsrecht, und Sie bekommen Ihr Geld zurück, wenn Sie nicht zufrieden sind.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(9,899)

907 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

You can,t trust.

You can,t trust.
I send back 2.iteams 6, month ago , still no money back.

9 May 2020
Unprompted review
PHOTOWALL logo

Reply from PHOTOWALL

Hi,

Thank you for your review.

I am sorry to hear that you have not received your refund following your returns. I can see that you have been in contact with our customer service and we have booked the return for you but no pickup confirmation was generated nor movement with the return tracking number.

We always notify and process refunds once we have the products in our return. We will make a follow-up regarding this and make sure to resolve this for you.

Again, thank you for your review and have a nice day.

Kind regards,
Lovely
Photowall

Rated 5 out of 5 stars

Top quality

Second time I ordered a wallpaper via Photowall. Once again top quality. I can absolutely recommend buying there.

7 April 2020
Unprompted review
Rated 5 out of 5 stars

Very nice wall paper

Very nice wall paper, beautiful colors, sharp, clear instructions, easy payment, fast delivery, looks brilliant.

26 February 2020
Unprompted review
Rated 4 out of 5 stars

Satisfaction

I unfortunately did not get the assembly parts with the first delivery but only with the second one after asking for them. That’s why only 4 stars. It was probably just a one-time mistake and most of the people do not experience this. Besides this, everything was ok- smooth communication, fast delivery. Overall satisfaction.

21 January 2020
Unprompted review
PHOTOWALL logo

Reply from PHOTOWALL

Hi,

Thanks for your review!
I'm glad to hear that you are satisfied with our service and the canvas.
I apologize for the mistake and the inconvenience this may has caused you of not sending the assembly kit with your first order.

Thanks for your order!

Best,
Stergos, Photowall

Rated 4 out of 5 stars

Everything was great just KLARNA was...

Everything was great.
Just one point...
KLARNA forgot to send me the bill. It was a little bit annoying to ask for it.
Maybe you can talk with them!

Thanks.

30 December 2019
Unprompted review
PHOTOWALL logo

Reply from PHOTOWALL

Hi,

Thanks for your review, your opinion is important to us!
Im sorry to hear that you experienced som problems with the invoicing. I will forward this matter to Klarna!

Best,
Stergos, Photowall

Rated 5 out of 5 stars

Top customer service!

Top customer service!
Top Quality printing and wallpaper!
Incredible fast delivery and production time!

Perfect!

Thank you!

21 October 2019
Unprompted review
Rated 5 out of 5 stars

It was my first order at photowall

It was my first order at photowall. I am hugely surprised about the great quality of the photo print on the finished wallpaper. When I tried to put in up on the wall, it went all as smooth as cutting a butter cake. It came with instructions and there was no tearing of the wallpaper. It was very easily applied. Unfortunately we got a little amount of the glue on the front. But we wiped it off and nothing remained to be seen.
I highly satisfied with the product and can recommend the website to everybody who is looking for high quality photo wallpaper.

18 October 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service and high-quality product. I was very happy with the uncomplicated purchase experience and the delivered product fully met my expectations. Especially satisfied with the service team who were very helpful when I contacted them to correct my address. I would gladly recommend this shop.

10 March 2019
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service!

Picture quality was excellent, fast delivery, great quality, very reasonable price.

1 January 2019
Unprompted review
Rated 5 out of 5 stars

Good service

Good service. Good product. Clear instructions how to use it. I am happy. Thanks ! :-)

21 December 2018
Unprompted review
Rated 3 out of 5 stars

I really appreciate for your service but I am unsatisfied

I really appreciate for your service
But the photo print that i received is made cut into pieces
I know its difficult to courier in one go but it can be rolled and send it in one piece so that it would be the perfect pic for us to use it
I expect to be in one piece and i made a frame with respect to that size and now i am not able to use it as it was cut in to pieces
please if possible get me a new print
that would be very helpful from u guys
Regards,
Surya a

11 December 2018
Unprompted review
PHOTOWALL logo

Reply from PHOTOWALL

Hi Surya and thank you for your review.

All our wall mural are divided to 45 cm wide panels, I'm sorry if this was not clear to you when placing the order.

We have a 30 days return and refund policy and we will contact you during the day to see how you wish to proceed.

Thanks again for your review.

Kind regards,
Johanna
Photowall

Rated 5 out of 5 stars

Wallpaper design is brilliant and …

Wallpaper design is brilliant and transport time was just 2 days.

We found the telephone helpline rather incompetent. We wanted to know if there is a porous ventilation between wall and wallpaper to prevent any mould buildup due to still drying walls in our freshly built house. But the helpline couldn't help us.

Also there isn't enough information what the difference is between std and premium wallpaper on the website.

24 November 2017
Unprompted review

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