When the image generation works, it works fantastic and i haven't found another app that does as good of a job. However, over the past few days i have had endless errors and it constantly generates sp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Started using Photoroom to remove backgrounds which worked really well, hence giving the 2 stars - Then got involved in the AI feature and product beautifier which again worked really well and I kept... See more
When I'm making pictures, under the "Insert" option, I can't find my cutouts ANYWHERE anymore. WHERE did that option go? I can only find my cutouts through the main menu under the "Brand" option - b... See more
I have been using this app for 3 years now, I had the basic subscription for the first two years and have switch to Max. What a joke, nothing works, when you ask for help with things you are left ha... See more
Company replied
Company details
Written by the company
First impressions sell. Make yours count. Photoroom is the full AI visual solution for e-commerce. We help online sellers and brands turn product photos into listings buyers trust, fast, on-brand, and at scale. What we do: - Batch edit up to 250 product images at once, backgrounds, AI shadows, AI scenes, resize, brand kit, applied across your catalog. - Connect your Shopify store to sync products, edit visuals, publish back, all in one place. - Edit to sell more with dedicated AI tools built for selling, not for art: Virtual Model, Ghost Mannequin, Product Beautifier, AI Backgrounds, Relight, AI Shadows, Video. - Apply brand consistency across every listing in seconds, same model, same logo placement, same look across your catalog. - Product fidelity you can trust, models trained to keep your product accurate, up to 4K output. No floating sofas, no colour drift. - Mobile and web, same library, start on your phone, finish on desktop. Free to try. Pro, Max, Ultra and Enterprise plans for sellers who want more volume, more control, more models, or more integrations. Trusted by Shopify merchants, marketplace sellers, brands and retailers worldwide.
Contact info
France
- www.photoroom.com
1.7
Bad
215 reviews
Replied to 32% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Joined up and paid no email…
Joined up and paid no email confirmation no way of using. Absolutely livid. Clicked onto link and just get round swirling circle for hours
25 July 2023
Unprompted review
Reply from photoroom.com
Hello,
Justyn from PhotoRoom here. I apologize for the inconvenience. Please check your spam for the confirmation email. If you do not see it, please contact us at help@photoroom.com so we can promptly address and resolve these concerns. Your feedback is crucial, and we appreciate your patience.
Thank you for bringing this to our attention. We're here to help.
Warm regards,
Justyn
Gets worse with every update
Although I have used the Pro version for 2 years I am close to closing my account. I am finding with every new update it is more difficult to use. At one time a couple of clicks would do what now take 5 clicks.
5 July 2023
Unprompted review
Reply from photoroom.com
Hello, thanks so much for your feedback. We are very sorry you had that experience with us. We've had a few updates recently that should fix these. If you encounter any other issues, could you please contact our support from inside the app so we can have a look at your issue together?
Good at generating images.bad at product backgrounds
Good at generating images.
Not good for generating product backgrounds. Laggy, with a poor end result.
24 March 2023
Unprompted review
Reply from photoroom.com
Hello, thanks so much for your feedback. We are very sorry you had that experience with us. We've had a few updates recently that should fix these. If you encounter any other issues, could you please contact our support from inside the app so we can have a look at your issue together?
Don't give them your payment details
Uses payment details for a free trial and promises that they will remind you before the free trial ends. What really happens is that you don't even get a email confirmation of having set-up an account, or your trial starting, or your trial ending. Nothing at all until they charge you. Terrible practice that probably makes them tens of thousands a month.
17 March 2023
Unprompted review
Reply from photoroom.com
Thank you for your feedback. We offer a free version of the application that allows you to create quality images. Tens of thousands of people use the free version every week and are very satisfied. The pro version mainly allows you to get a better quality cutout and to remove the logo at the bottom left of the image. Do not hesitate to contact us in the app if you had a problem while using it.
One perfect free background remover
I use their background remover almost on a daily basis, and it really does the job way better than other bg removing tools. It perfectly detects the main object and smoothly removes odd parts.
You can also blur the bg or generate a new one in a couple of seconds. It requires no registration or payments, just does what it's meant to do, and I thank you guys for making such a good product!
1 March 2023
Unprompted review
I made my account to make this review...
I made my trustpilot account to make this review. What made me make this review is because literally every other website to remove background needed to make an account or pay, not only was it free but it was also hassle-free. I just hope that they'll keep it that way. So in summary, it's just really convenient.
23 May 2022
Unprompted review
This is an awful company to deal with
This is an awful company to deal with. I'm not app proficient at app's I would stay away. They have no customer support. I was in a que for 4 hours and the never got to me then they just closed for the day.
There are no tutorial videos that I could find. I even had to go through my bank to cancel the account.
28 October 2021
Unprompted review
The app is fine But I feel like Im…
The app is fine But I feel like Im scammed. Because it said try it for free for 14 days and then we will remind you to stop it before we charge you. No reminder. The just took my money and it is way to expensive. The said it is easy to end it but no it is not. I tried to contact Them and say I regret it. But they dont care at all. So my money is gone. Never meant to buy it. Just wanted to try it. So I think it is Very bad costumer service
27 April 2021
Unprompted review
Not a bad photo app but have some bugs…
Not a bad photo app but have some bugs and it’s definitely overpriced.
28 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.