photoroom.com Reviews 215

You can’t change the rules overnight for paying customers. Limits and they will not tell you the limits. Quality of photos when you can use are useless. Shame started out great. Don’t waste money

Possibly the worst customer service experience ever. No live on line support only robots, takes at least a day to reply ,if you get a reply!. Continuous problems with billing and subscription levels. If you do get a reply, the customer service staff do not know how to solve the problem and you are back to square 1 again. This has been over 1 month and still not resolved! The web app knows im in indonesia at the Pro max plan is 999,000IDR it will not let me upgrade to pro or pro max, the iphone app is wanting to charge me $349 and im living and working in indonesia and not using a VPN. Worst service ever... Anyone know a work around like an alternative app ?

They removed features paying customers depended on; overnight with no warning. Won’t share what the AI limits are. Horrible business practices. Money hungry and greedy.

This app removed paid features without warning — misleading and dishonest

I paid for PhotoRoom specifically to use features like the Virtual Model and Product Staging. These tools were clearly advertised and essential for my work.

Shortly after subscribing, these features were silently removed from my account — no notice, no option to opt back in, and no refund. Support just says they’re “testing availability,” but I paid for full access.

This is extremely misleading and unacceptable. I paid for functionality that was intentionally taken away. If features are unstable or limited, that should be clear before payment — not after.

I do not recommend paying for this app unless you’re okay with losing access to what you already paid for.

I am on a free plan and they are continuously trying to charge me still.

I paid $170 for a year of nothing. Seriously. I upload a photo, and it can't even render for 15 seconds without crashing. F Photoroom. Their product is horrendously bad. This is an ongoing issue since I signed up in June, 2025.

Pro customer but havent been able to access a lot of their tools, such as ai background generator for months. It also regularly kicks you out when you’re editing photos. On contacting them I was told I needed to revert back to iOS 17 to access a lot of their tools! A very complicated process which is dangerous for all your other data and information you hold. Not viable to do for just one app. Never got an answer as to why it kicks you out on editing.

They stole my money I paid 100 dollars for a year subscription and after a month of using everything got taken from me

Don’t! It’s changed for the WORSE,

A new pop-up has begun appearing every few seconds on the program. Even when I am writing to customer support the pop-up pops up. The pop-up is asking you to share a photo so it absolutely has nothing to do with me writing to customer support. I have been asking for 2 to 3 weeks now for them to eliminate this constant pop-up. If you hear how many times I say pop-up that’s about how often pop-up popped up on your photos as you’re trying to work.

Also, the functionality has changed drastically within the last couple of weeks. I have been a paid subscriber for about four years. And now everything has changed within the last couple of weeks. They have removed the light button that allows you to quickly put additional light on your photos. That button is gone.

They have changed the slide bars for adjusting various elements, such as saturation, warmth, brightness, shadows, etc., so that if you do not move your finger in a perfect, perfect, perfect linear line the entire adjust system closes itself. That means you cannot look away from the button and you have to be absolutely perfectly straight in your movement. It did not used to be this way.

They did add new text features allowing for more fonts, but even this they have made more difficult. You now have to backspace letter by letter each of the characters in the example of the font before you can start to type your message using the new font. This is senseless And again an issue that I have been asking them to eliminate. It would be really nice if they would just allow you to type in your message and not have their example always in the way.

Again, I have been using this app as a paid subscriber for almost 4 years now maybe five maybe six I don’t even know but I’ve been on for a very long time. The app has absolutely tanked in functionality. I am looking for a new app.

I tried the 7 day free trial. After one hours use I cancelled the subscription. Yet, days later they charge me over 100 USD. What the heck. Absolute scam. They need to refund me asap.

I've used Photoroom for around 2 years and it's been nothing short of perfect, until now.

The quality of the batch system has gotten TERRIBLE. Not long have they limited how many items you can batch, it also takes ages to download.

They've now included a tier system. I received the ability to batch 150 images on pro, and I paid for the full year for 69.99.

Now... they've made that 249.99.

Absolutely terrible service.

ABSOLUTEY HORRIFIC NON EXISTENT (NON) CUSTOMER SERVICE.. there is absolutely no way to get any support or customer service out of these clowns.. they just run you around in endless loops with bots who don't answer a damn thing... just keeps telling the lie that it will be escalated.. WORSE SUPPORT SECOND TO NONE !

I used to love Photoroom. I had it for more than 2 years. PRO. Sadly it became rubish lately😓 I can not use those uggly suggestions in my work. I will have to find another App!

Used to be great. Now it is constantly removing parts of the outfit. Needs to be fixed asap. Updating the app did not help. No response from customer service.

I have tried a free subsciption for a few days.
I dicovered very soon that it was not my cup of tea.
As a Capture One Pro user I was asking the support dept. how to incorporate the app directly in Capture One Pro.
Capture One informed in somewhere in 2024 that it was possible to do.
I have sent two requests and only received one poor answer which could not bring me further.
I have quit the subscription

Terrible website, literally every 10 seconds a Cloudflare popup asking to verify I am human. It's impossible to do anything.

Worst customer service in existence.
They should hire new people that are at least somewhat capable of reasoning and communicating.

I'm a model and have been using Photoroom every day to remove backgrounds and replace with AI backgrounds for two years. It has always been painfully slow and has never got anywhere close to producing the background I asked it to. It doesn't know where France is or any French city is and produces backgrounds that are garbage.
In the last two or three months the 'updates' have made it very clumsy to use and it is saving my pictures to the Cloud. Which I don't want it to because Clouds get broken into and photos stolen. I use DeepAI as an image generator and this really puts photoroom to shame. I've now got so disgusted with the clumsiness of the photoroom app and the fact that it has not once given me the background I asked it to that I shan't be renewing my subscription. It really is a dreadful waste of time and money.

It's a scam. They charge you and there's no remedy. Insane...

Support claims to be a person "linda" or "sam" but it's just bots. Say they'll get back to you in a few hours.

I've had them charge me in 2024 and now again in 2025. No idea how to get it off. Insane.

I signed up for the"free version" and every day after that they were trying to charge me for $13.78. I tried talking to multiple representatives and they all acted like they couldn't help me cancel the membership. There was no option anywhere on the app or website to cancel. It was a mess. After constant messaging with these people they finally said I won't be charged for anything and my subscription is cancelled. We'll see.