It is hard to beat Photobox Photo books. Once you become familiar with the software it provides plenty of opportunities to personalise your photo book. Sadly, Photobox no longer offer 3.5 inch by 5 i... See more
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Review summary
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The process was easy, the production times a bit long - I paid for express delivery but it was still a longer lead time than I would’ve liked. My product had a little problem, some glue seepage, but... See more
The Process online worked fine. Shipping..Sending an Album of over £60 in a single cardboard envelope is a bit poor. Mine arrived punctured, dented etc, Album had just got away with the journey. The... See more
I found the site difficult to use as photo boxes and text boxes seemed to have a mind of there own and didn't always go where I wanted them. I did like the final reminder about repeated photos and... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, London, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- www.photobox.co.uk
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4.1
Great
156K reviews
Asks customers to review
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Fairly easy to use once the new software is downloaded.
Once I got my heard round the off-line editing, everything was much as usual. Took a while to see where to get a solid page colour, and didn't register I had not changed the cover accordingly.
30 July 2026
Did the job beautifully !
Produced a lovely photo book for a friend‘s 80th birthday . Arrived promptly and in good condition
30 July 2026
Excellent product with an easy to…
Excellent product with an easy to construct photo album. The finish of the album was really good and the album itself very sturdy.
30 July 2026
The Process online worked fine.
The Process online worked fine.
Shipping..Sending an Album of over £60 in a single cardboard envelope is a bit poor. Mine arrived punctured, dented etc, Album had just got away with the journey. The Album itself was not the colour I expected in regards to colour matching and I understand monitor colour and printing colours cannot be an exact match but this was way apart.Having made over 30 Albums, I think there should be more examination by opperators to see if the photos in the Book actually look like the originals.
30 July 2026
I have now used Photobox 3 times and…
I have now used Photobox 3 times and have gained confidence each time. Now it is easy for me to upload my photographs and formulate them into the book I want. Great quality
My last book was admired by family and friends and they are now thinking of using the service
Great price reductions too
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Missed the delivery date so missed the…
Missed the delivery date so missed the event I needed them for
30 July 2026
Reply from Photobox
Hi Jasmine!
We would like to thank you for taking the time to provide us with your feedback regarding our service. We greatly appreciate it, as customer feedback plays a vital role in helping us improve and enhance our services. We are very sorry to hear that your prints did not arrive in time for the event it was intended for.
Please reach out to our customer care directly with the order details so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding.
Kind regards, Photobox!
Beautiful book
Beautiful book - enjoyed so much by my elderly poorly Uncle - thank you for putting a very BIG smile on his face 😊
30 July 2026
Very efficient service
Very efficient service . Beautiful quality prints and very speedy delivery.
Would highly recommend and will be ordering other items soon.
30 July 2026
The books are just what we wanted
23 July 2026
easy to use and great quality product
30 July 2026
Your service is quick efficient and…
Your service is quick efficient and generally economic it will be difficult to better the service you provide
30 July 2026
I picked photobox item as they said it…
I picked photobox item as they said it would arrive on a specific date for a birthday. It didnt. I recieved an email saying it was done and at the delivery company.
I heared nothing else. I have chased the photobox and they finally said there is an error and a 2 week delay.
Customer service use copy and paste generic answers pretending they 'really understand my frustration.' They even suggested i was lucky they are re-printing at no extra cost.
Absolutle shambles!
**EDIT POST REPLY FROM PHOTOBOX***
Issue is not resolved, customer service member unable to read emails or respond to simple questions. Clearly they are trying to fob me off
20 August 2026
Unprompted review
Reply from Photobox
Hi Graeme!
Thank you for updating your review.
We are very sorry to hear that you remain dissatisfied with the handling of your order and the communication you have received. We can see that your case has now been escalated for further review with the relevant team. They are currently investigating the matter and will contact you directly as soon as possible with an update.
We sincerely apologise for the inconvenience caused and appreciate your patience while this is being looked into. We hope to resolve this matter for you as quickly as possible.
If there is anything more we can do to assist you, please do not hesitate to contact us.
Kind regards, Photobox!
Fabulous finished products
I always use Photobox to create my albums. The colours are vibrant, quality is excellent and the website is easy to use.
22 July 2026
I love creating Photobooks
I love creating Photobooks. So many options and so easy to use. The finished product is high quality
28 July 2026
A good product ,value for money
29 July 2026
Good quality books and speedy turnaround.
Photobox are my "go to" provider of photobooks and I find that their quality and efficiency are both very good.
The one problem I find, stopping this from being a 5* review, is that I prefer to design my books online and both the "undo" option and the "delete" options do not do a simple job. They either jump back too far (in the case of undo) or they sometimes rearrange the page (in the case of delete). As I am designing the books to fit the exact pattern I want, I find this frustrating.
Nevertheless I continue to use them and I can certainly praise the speed of their turnaround and the quality of their products.
20 July 2026
Danijal has been amazing
Danijal has been amazing, kind, understanding and he has provided outstanding customer service. Thank you very much!
20 August 2026
Unprompted review
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