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Photobox Reviews 

155,594
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 4,715 reviews, reviewers had a great experience with this company. Many customers frequently praise the exceptional print quality of the photo books and find the online platform very straightforward for designing personalized items successfully. People really love how wonderfully easy it is to create beautiful personal keepsakes, noting that completed orders usually arrive quickly with satisfying results. However, some people mentioned frustrating delivery delays with packages failing to arrive on time for important family events and special holidays. A few reviewers also felt that the customization software could occasionally feel a bit complicated and somewhat less intuitive and smooth to navigate.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of the photo books... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the finished products... See more

User experience

Reviewers highlight positive aspects of user experience, describing the website and app as easy to use and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with high disagreement on reliability. Many... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a high level of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Photobook showed usual good quality...but packing not as good as it usually is as corner of one book damaged...it had been dropped somewhere along the delivery process. Loyalty bonus offer great but... See more

Rated 4 out of 5 stars

Great books, well produced at a reasonable price when in offers. Results would be greatly improved if there was a way to ensure the printed result matched the same colours as the off line editor, - i.... See more

Rated 4 out of 5 stars

Since Bonusprint days (which were good) the downloading of photos. has been quicker. it would be helpful to be able to load 2-3 at a time. A greater range of loading patterns would appreciated -... See more

Rated 4 out of 5 stars

My photobook (21cmx21cm, hardcover, standard paper) was beautifully produced, lovely quality paper and good hard cover. Its a pity though that Photobox no longer sell the protective sleeve that went... See more



Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contact info

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4.1

Great

TrustScore 4 out of 5

156K reviews

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4.1

All reviews

(155,594)

4,450 reviews in the last 12 months

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Rated 4 out of 5 stars

Not 5 stars this time !

Prompt printing and good quality, unfortunately a couple of pages have already come apart but hopefully this will not become worse.
It is a shame lots of the editing options have been removed, this made life a lot harder when putting this book together

28 July 2026
Rated 5 out of 5 stars

Experience using Photobox

I wasn’t sure how I was going to complete a personalised photo album. After checking various websites I was glad I came across Photobox. My whole experience from beginning to create my personal photo book to the end was fantastic and easy to do. When I received the book the quality was excellent. Would thoroughly recommend them and would use again

28 July 2026
Rated 3 out of 5 stars

Lovely book

Some pictures were duplicated and some I had edited didn’t appear so when the book arrived . Maybe this was my fault I don’t know but overall the photo book was lovely despite these errors.

28 July 2026
Rated 4 out of 5 stars

Certain aspects are great, others much less so

Delivery is great. Presentation/ wrapping of item(s) is great. Retention of albums for use of photo books- the main product I go for - bad. Placement of photos - bad. I hate having my careful laid out page snapping into a programmed formation and having to redo everything again, painstakingly. Zooming in on page - could be more sensitive to needs. Hate the menu popping up next to the photo I am working on every single time I touch it and needing close it - it is distracting. Hate that an empty photoplaceholder automatically sends you to upload photos, when it gets clicked. Hate it that a finished product, but not yet a bought one, disappears totally, including the album the book derived it's photos from, if deleted from basket. I prepared the book, put it in the basket. Tweaked the layout a bit. Decided to buy the improved version rather than the one put in the basket. Didn't want to risk buying two unimproved versions on top of the improved ones, so deleted those before putting the saved one in the basket. Both the versions in the basket as well as the one that I intended to place into the basket - boom, gone. Not even the photo collection that I used for that album was there anymore.
I was NOT happy.
Had to do it all over again, from scratch.
I am still not happy.
I have a lot of projects going on and little time to do it in.

13 August 2026
Rated 4 out of 5 stars

Great finished product, but took a long time to make

I found the site difficult to use as photo boxes and text boxes seemed to have a mind of there own and didn't always go where I wanted them.
I did like the final reminder about repeated photos and other problems before final purchase.
The finished book was lovely quality.

28 July 2026
Rated 5 out of 5 stars

I've been creating photobooks for…

I've been creating photobooks for several years. My primary aim is to record, for my family, the people and events, I photograph. I couldn't imagine another company producing such fine books to record my work for posterity.

28 July 2026
Rated 4 out of 5 stars

The end result was very good

The end result was very good. Getting there was sometimes challenging. Learning how to use the application was rather frustrating.
I think the user interface could be improved in terms of providing guidance along side selection of particular facilities.

26 July 2026

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