Philipjames Reviews 

444
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and professional during property viewings, guiding buyers and sellers seamlessly through every step. People deeply appreciate the efficient processes, clear communication, and the constant, reassuring support provided by dedicated agents throughout their entire property journey. However, some people mentioned issues with communication, noting that several emails and phone calls went unanswered or faced significant delays. A few other people also felt that certain staff members lacked professionalism, describing unhelpful attitudes and frustrating experiences during their tenancy or application stages.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting the helpful, friendly, and... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising helpful staff and smooth... See more

Customer service

Consumers find customer service to be ambiguous, with people praising specific agents for being helpful,... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting welcoming property... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising agents for being extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Well-organized service. They have many properties in Manchester. Friendly staff. Ethan was so nice on the viewing day, showed us around and explained all necessary details.

Company replied

Rated 5 out of 5 stars

We've had an amazing experience from start to finish with Philip James. They helped me to sell my late father's property and I would 100% recommend them to anyone looking to sell or buy. Over the... See more

Company replied

Rated 5 out of 5 stars

I can't recommend enough. I must admit and am ashamed to say I've had unsavoury views of estate agents in the past. But we happened upon the PJK Heaton Moor team when they were selling out dream house... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Philip James in Didsbury. Sophie was really helpful throughout, always quick to respond and happy to answer any questions. Made the whole process straightforward and easy.... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

THE PHILIP JAMES GROUP ARE MANCHESTER’S LARGEST INDEPENDENT SALES, LETTINGS AND MANAGEMENT AGENT. The previous five years have seen The Philip James Group grow to manage assets worth of ONE BILLION POUNDS WORTH OF ASSETS. This has been achieved through various mergers and acquisitions. At present we employ over EIGHTY PROFFESIONAL STAFF over FOUR OFFICES ACROSS MANCHESTER. Always looking to expand and innovate the Philip James Group have introduced an exclusive Buy to Let Investors Club whereby investors can have access to developments, land and properties off market. Every year we have over four thousand properties available to investors. Please contact Neil Ryder on 0161 434 5009 or neil@philipjames.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

444 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(444)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful staff

Looking at moving to south Manchester so popped in to Philip James- must say, really helpful! Spoke to Fergus, I think- just to say a big thank you.!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Natalie Ormsby

Natalie Ormsby, was very good and thorough during the viewing. She really took her time to show us the house and answer all questions very nicely.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Aaliyah

I came into the Didsbury office to find out some details on a property at number 8 Anerley road. I spoke to a very Helpfull lady called Aaliyah who was super friendly and a pleasure to deal with. What an asset she is to your company.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

I made a few enquiries last week &…

I made a few enquiries last week & spoke to a lovely helpful lady called Aaliyah. She was very knowledgeable & answered all my questions. More than happy with the service I received.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience viewing the house today. Elaine was lovely, friendly and very welcoming. She was polite, helpful and genuinely pleasant to speak with. I really appreciated how comfortable she made the viewing and how professionally she handled everything. It was a refreshing experience compared with some other agents I’ve dealt with. Thank you, Elaine!

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been dealing with Philip James regarding rental property in the area and Fergus has been very helpful and professional, thank you!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly

Very friendly, helpful and professional.

28 September 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Zolzaya

Thank you for your kind feedback. We’re pleased to hear you found our team friendly, helpful and professional. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

My experience was made so easy to speak…

My experience was made so easy to speak to Aaliyah she was very helpful and very knowledgeable in her description of the property very professional and polite thank you Aaliyah thank you

19 September 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Suhail

Thank you for your lovely feedback. We’re pleased to hear Aaliyah made your experience so easy and provided you with helpful and knowledgeable information about the property. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Very helpful

I called for some advice on a property I have seen advertised at Phillip James. I spoke with Aaliyah who was extremely helpful, informative and very professional.

29 September 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Danielle

Thank you for your kind feedback. We’re pleased to hear Aaliyah was helpful, informative and professional when assisting you with your property enquiry. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Loved the service offered with my…

Loved the service offered with my property purchase. It was streamlined from start to finish. Lewis in the Didsbury office was a great help.

29 September 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Thank you for your kind feedback. We’re delighted to hear your property purchase was smooth and straightforward from start to finish. It’s great to know Lewis was helpful throughout the process. We really appreciate you sharing your experience.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

I had a great time viewing properties…

I had a great time viewing properties with the Didsbury office. Lewis was very helpful. Hopefully I can find one to purchase soon

29 September 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Julie

Thank you for your kind feedback. We’re pleased to hear you had a great experience viewing properties with our Didsbury team and that Lewis was helpful throughout. We hope we can help you find the perfect property to purchase soon.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Great guys

Great guys, really helpful and well informed, especially Fergus!

28 September 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Amanda

Thank you for your great feedback. We’re pleased to hear you found the team helpful and knowledgeable, especially Fergus. We really appreciate you taking the time to leave a review.

Kind Regards: The Philip James Team

Rated 5 out of 5 stars

Very professional service

Very professional service, attentive and friendly. Fergus was very approachable and informative. Would highly recommend

28 September 2026
Unprompted review
Philipjames logo

Reply from Philipjames

Dear Alison

Thank you for your kind feedback and recommendation. We’re pleased to hear Fergus was approachable, informative and provided you with such professional and friendly service. We really appreciate you taking the time to share your experience.

Kind Regards: The Philip James Team

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