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Petworld Reviews 

3,544
•
TrustScore 4.5 out of 5

4.6

Pet Store
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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast delivery service, wonderful product quality, and great overall pricing options available to everyone. Consumers truly appreciate the exceptionally helpful staff found in physical locations alongside the very prompt and reliable online ordering experience every single day. However, some reviewers were not happy with unexpected delivery problems and missing parcels. A few people also noted that their orders completely failed to arrive on time and lacked proper tracking information. Several individuals additionally experienced significant shipping delays when waiting for automatic purchases to finally reach their home delivery addresses.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently reporting fast and reliable shipping... See more

Product

Users describe satisfaction with the product, highlighting strong materials that dogs are unable to tear... See more

Service

Customers consistently note positive experiences with service, highlighting efficient operations, great... See more

Order

Consumers find order satisfaction to be consistently high, highlighting super fast and reliable deliveries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been shopping on this website for over 3 years, and I can confidently say it’s always been an excellent experience! My orders consistently arrive within 1–2 working days, which is incredibly reli... See more

Rated 5 out of 5 stars

Delivery was so quick, everything I ordered came in good condition

Rated 5 out of 5 stars

Amazing delivery service. Fast and reliable. Needed food with fast delivery and got on the 2nd day.

Rated 5 out of 5 stars

Brilliant service, price are much better than the shops. Got my pet food very quick. Highly recommended to everyone

Company details

  1. #14 of 18 best companies in Pet Store
  2. #7 of 10 best companies in Animal Feed Store
  3. #11 of 14 best companies in Pet Supply Store

Written by the company

With 11 stores, Petworld is Ireland's favourite supplier of quality pet food and accessories. Visit our website at www.petworlddirect.ie.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(3,544)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent experience

Excellent. I had an issue before and couldn’t get resolved and was struggling to get through but they dealt with it immediately once I did and were very apologetic for the system issue.
Delivery arrives on time, minimum fuss and great to not have to think about it or run
Out by accident

24 June 2025
Rated 5 out of 5 stars

First class service.

The order was delivered quickly and the peanuts were great my bird’s really love them, especially the pigeons and the crows, the small birds have their own feeder so they’re not left out either.

10 June 2025
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, in fact it was through great service in your store Athlone store that I started using the website and having my orders delivered. The girl there knew I struggle to work around opening times so she told me about ordering online. I'm very happy with the delivery time and the delivery company. Thank you for a great service!

9 June 2025

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