Excellent thank you! For your information I have had to source other items elsewhere! Re stock choices! Your store does not have: Yellow colour dog harnesses ( uniform for a Therapy Dog) No... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am undergoing intensive treatment for cancer and my dogs have to be away from me for 12 months. They are staying with a friend and I am not allowed to even visit. Petstop are able to take my orders... See more
Number one was fast delivery by a very nice courier( Phil ) even though I had put the wrong house number on my order. The Urine Off product that I ordered is top class. I have an elderly dog who has o... See more
Lovely Donna made my experience so wonderful !! She wanted to check out something and said she would call me the next day. She did - first thing. She was helpful in the extreme - but more importa... See more
Company details
About Petstop
Written by the company
About Petstop
Petstop is an Irish owned company with 9 super stores throughout Ireland and a large catalogue of products on our online store (www.petstop.ie). All of our staff who are all trained in animal care and passionate about pets. We pride ourselves on quality merchandise that will provide wellbeing for you and your pet. Happy Pets, Happy People!
Happy Pets, Happy People!
Written by the company
- At Petstop, we care about a great customer experience and even more about Pets.
Contact info
Warehouse 4 & 5, Belgree Industrial Park, D15 A24W, Kilbride/Mulhuddart, Ireland
- +353 16875016
- info@petstop.ie
- petstop.ie
4.8
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Easy online ordering, well packaged and delivered on due date. This is an excellent service which I use regularly. I would highly recommend using it.
4 October 2026
I would like to thank Donna in Customer…
I would like to thank Donna in Customer Service for being so helpful in helping me source suitable bedding for my Collie Florence. She went to so much trouble. I showed her lovely email to my vet when he came to see Florence and he was most impressed.
13 October 2026
Unprompted review
Great products and incredibly fast…
Great products and incredibly fast delivery - it arrived the very next day! Overall, a fantastic shopping experience.
7 October 2026
Staff were really lovely to deal with.
1 October 2026
Order came within a couple of days as…
Order came within a couple of days as stated on the site.
I ordered a Large Bull Horn. It appeared very small. There was no marking on the packaging stating small, medium or large.
6 October 2026
Excellent will use online going forward
Excellent selection of the particular dog food I was looking for ordering was straightforward and easy and it was delivered the very next day
6 October 2026
Member of staff very helpful n…
Member of staff very helpful n welcoming. She offered to carry out my purchase for me too. I also love the cat tree house I purchased and so does my furbaby Lollie. Love this store.
6 October 2026
Brilliant and efficient service
Brilliant and efficient service . Would recommend thank you🏆🏆
5 October 2026
Great service great delivery
Great service great delivery, would like better offers on the things I buy !
5 October 2026
Excellent service and excellent quality…
Excellent service and excellent quality products.
4 October 2026
Very happy with my purchase and fast…
Very happy with my purchase and fast delivery as well thank you 😊
4 October 2026
Very good..
28 September 2026
Great site and so fast
Great site and so fast. Really recommend and I will be using again
27 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.