Pets Purest Reviews 

1,253
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and natural composition of the products, noting improvements in their pets' health and energy. Many people find the treats and supplements highly effective, with pets loving them and showing benefits like glossy coats or better dental health. The service is frequently highlighted as excellent, with customers appreciating the helpful support team and overall smooth process. Consumers also commend the fast delivery and good communication throughout the ordering process. People often mention the products offer excellent value for money and are reasonably priced.

What people talk about most

Product

People report positive experiences with products, with many customers praising the great service and product... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent quality of the natural... See more

Service

Customers consistently note positive experiences with service, often describing it as great, excellent, and... See more

Delivery service

Customers had positive experiences with delivery service, praising fast delivery, great communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... See more

Rated 5 out of 5 stars

Excellent Service and Quality! I’m extremely happy with Pets Purest products! The quality is amazing, and my pet loves them. I’ve noticed real improvements in his health and energy since using their... See more

Rated 5 out of 5 stars

Placed an order and received notification of dispatch and then subsequently delivery however I was out when delivery was made and I was unable to locate my delivery. After a quick email to the su... See more

Rated 5 out of 5 stars

New treats always arrive just as supply running low. Easy to subscribe. Excellent little treats


Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Pet Store

Written by the company

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,253)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worm treatment

The usual worm treatment from the vets upset my English bulldog. Last time when I gave the prescribed medicine to my boy those tablets made him feel really poorly. I was worried that I’ll loose my dog… I took him to the vets and they’ve suggested to stop giving any anti worming medication from no on as none of the medication’s they gave worked gently on my dog.
Several months after without any deworming my dog started to loose the fur excessively, developed and itching/ scratching habits. I took him to the vets again and they’ve said it’s a food allergy now and suggested to change the dry food brand. I followed the advice but nothing changed in my dog behaviour and he continued to loose the fur and the weight. So I’ve started to look for the alternative products for the worm treatment primarily and for the supplements for the skin, fur etc.

Thanks god I’ve found the pets purest!!! Just 3 days after giving the advised dosage of the dewormer from Pets Purest my dog had a night accident in the house and my husband discovered a worm trace in that runny poop. We’ve continued with the treatment as per advice sheet on the bottle. Scratching habit gone few days after as well. So clearly it worked!
Thank you Pets Purest
I’ve ordered several other products from you guys and will be buying again

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Can't express our thanks to Pets Purest…

Can't express our thanks to Pets Purest for the improvement of our little girl! Buying is straightforward and delivery is quick too.

6 May 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hey Thomas, Thank you very much for your review! We are so happy your pet loves our products. This really makes our day! 

Rated 2 out of 5 stars

No Change

I've given it 2 stars because as a company I can't fault them. As for the products I'm not sure. We used itchy skin oil, pre biotics and pro biotics and turmeric. Not change in our Lab whatsoever. What I will say is we only gave it a couple of months so maybe not long enough. I'm not going to slate it but I won't be recommending it either.

23 May 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello Robert,

Thank you for your review, we are sorry to hear you haven't seen a change yet. We have reached out to you via email and we hope to resolve this for you however we can.

Kindest regards, Melissa

Rated 5 out of 5 stars

salmon oil from Pets Purest…

I’ve bought salmon oil from Pets Purest for my 2 dogs for the last year, and it’s made a big difference to their coats and general wellbeing. I had to deal with the company regarding a bottle that had leaked in its packaging, and the customer service was second to none. A great company to deal with, and I’ll continue to be a repeat customer.

24 April 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Hello Deborah,

Thank you so much for taking the time to write this kind review!

Kind regards, Melissa

Rated 5 out of 5 stars

This company went over and above to…

This company went over and above to ensure I recieved a replacement order .when my original one was delivered to a address in London 600 miles away.
First class customer service.Highly recommended..you are a human not just a.number
Thank you so much

15 April 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Thank you so much for your lovely review Sherrilyn! We really appreciate it.
Kind regards, Melissa

Rated 5 out of 5 stars

Really great customer service

Really great customer service!
I have had a bit of an ordeal with this order. I found this company while searching for some supplements for my cats and I placed an order for the digestive bundle and was quite excited to try it out. I was even more excited when it arrived in a timely manner, unfortunately I was then left disappointed as what I received was a couple of football shirts. Not sure how they would help my cats digestion 😂 I then was quite annoyed and went on a rampage to get in contact to see what was going on and if I had been scammed. I received a message from a lovely lady called Melissa who asked to call me to go through it. She was absolutely amazing, reassuring me this wasn’t something that had happened before and offered to refund part of my order and get it all resent to me and also collect the items that were incorrect.
I am so happy with how this was dealt with and would like to offer a big apology and admit I was wrong to jump the gun.
Thank you so much for sorting, I will update once I receive my correct order!!

-update- correct order was received literally 2 days later and I’m really happy with the products!!!

11 April 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Thank you for such a kind review Alisha, it's made our team's day! I'm glad I could help in some small way.
Best regards, Melissa

Rated 5 out of 5 stars

Pets purest offer such a great choice of healthy treats and supplements

Pets Purest offer such a great selection of healthy treats. My dog absolutely loves the pheasant cubes and venison sausages. The boredom yack chews, rabbit ears and deers antler are fantastic. I also use salmon oil and the itchy skin relief which is amazing. The staff are very helpful and friendly and subscription makes it easy for re orders. Using these products for a almost a year, I highly recommend you explore what pet purest have to offer. Your pet will thank you.

8 April 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Thank you for taking the time to leave us a great review! We really do appreciate it.

Kindest regards, Melissa

Rated 4 out of 5 stars

Happy customer

I had an initial issue with my order due to Royal Mail and technical issues with my emails not routing through to PP to resolve - hence losing the 1 star for my initial troubles.

However I am fully satisfied with the customer care I received from Melissa to resolve this. Excellent resolution skills and the products seem great, can’t wait to use them for my dog.

Many thanks!

26 March 2024
Unprompted review
Pets Purest logo

Reply from Pets Purest

Thank you for leaving us this review Caitlin! it means a lot to us. I'm really glad I was able to help in some small way.
Best regards, Melissa

Rated 5 out of 5 stars

Great one-stop shop for high quality pet products

Great one-stop shop for pet supplements, kibble toppers, and high meat content treats. Regularly buy the salmon oil and stock up in natural training treats too. Nice to find an affordable to source that is also good quality. Great customer service too. Always knowledgeable and prompt responses.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Products

PetsPurest have one certain product that helps my highly allergic dog. I found it and continue using it hence I am a return customer. I also use the salmon oil for all my dogs. Customer service is a little slow and not very helpful but the products are great!

23 February 2024
Rated 5 out of 5 stars

Great products

Products that actually work cannot recommend enough . Also excellent value for money . Pets purest do not try and rip you off. I have been amazed with how much their products have helped my cat.

13 November 2023
Unprompted review

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