Mooseandmustard Reviews 102

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the natural and healthy treats for dogs, noting the wide variety available. Many appreciate the quick delivery service and the careful, often personalized, packaging of their orders. The overall service, from the ease of ordering to the responsiveness of the team, is frequently highlighted as excellent. However, some customers also noted issues with their orders not arriving as expected, experiencing delays, or receiving refunds without clear explanations, particularly when items went out of stock.

What people talk about most

Product

Customers consistently express satisfaction with the product offerings. Reviewers frequently highlight the... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality, natural products and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the ease of ordering, fast... See more

Service

Users describe positive interactions with service. Customers consistently praise the great, fast, and... See more

Based on these reviews

Rated 5 out of 5 stars

We order Moose and Mustard for both our dogs! As 2 high energy dogs they need good quality chews to keep them occupied and healthy :) Moose & mustard not only provides an amazing variety but also amaz... See more

Rated 5 out of 5 stars

Moose & Mustard are amazing! My dog absolutely loves their treats — as soon as he hears the bag open, he comes running! It’s such a relief knowing the ingredients are all natural and healthy, without... See more

Rated 5 out of 5 stars

The highest quality natural treats, quick delivery, securely packaged and a seamless transaction! Mary is absolutely lovely, and provides the best customer service, ensuring all of her customers are... See more

Rated 5 out of 5 stars

The packaging is absolutely lovely! you can really tell it’s been put together with care. We really appreciated all the personal touches, like the name tag, thank you notes, and the little extra goodi... See more


Company details

  1. Pet Supply Store

Written by the company

Natural treats, chews and supplements for your pups to feast on! We started Moose&Mustard in honour of our two crazy spaniels - we’ve made it our mission to spread the endless benefits natural chews give to our dogs We offer high quality, affordable, 100% natural treats, chews, supplements, food toppers and more. Grab yours today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moose & Mustard are the BEST 🩵

We found Moose & Mustard a few months ago & now all of my Labradors treats are from M&M! They have a great selection of natural treats & have some great bundles! Our dogs personal favourite are the beef paddywack & anything hairy! We highly recommend & will always continue to buy from M&M 🫎✨💗

21 April 2026
Unprompted review
Rated 5 out of 5 stars

We always buy our natural treats from…

We always buy our natural treats from Moose and Mustard. Having 2 high energy Labradors, I’m always looking for long lasting treats for power chewers and they have such a great range.

Fab treat selection, fast delivery and lovely owner. Thank you Moose and Mustard!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

M&M are pawsome

M&M are pawsome! They have a huge range of natural treats and supplements, at a great price. Also regular discounts and sales. They are a small business we love to support and give great advice if you have any questions. Highly recommend.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

The best natural dog treats

The best natural dog treats! So much selection, I love the different boxes for puppies, chewers and sensitive tummies. The seasonal boxes are great too 🤍

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend more

Couldn't recommend more! My 7 month old cockapoo Reggie absolutely loves his treats from here. Everything is fab quality and very fairly priced. Fast delivery and packaged really well too. Wouldn't go anywhere else to purchase natural treats :) The long lasting chews have also been a life saver during the land shark puppy phase.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

We love Moose and Mustard

We love Moose and Mustard! Top quality natural products, a fab range of treats and supplements etc. Excellent prices and regular sales/offers. Plus the best customer service you could wish for. Highly recommend. My cocker loves everything!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. My dogs love the treats. Lovely to find a healthy treat that keeps my high energy working cocker busy for ages! Love the personal touch to the packaging too. Mabel and Lylah approved 🐾✅

6 March 2026
Unprompted review
Rated 3 out of 5 stars

Just because I was gutted that although…

Just because I was gutted that although placed order and said it was being dispatched then received a refund with no explanation so went back online and they are out of stock. My puppy loves a certain one and they give me a half hour break to get work done - great products

24 December 2025
Rated 1 out of 5 stars

Poor service e still awaiting order

Ordered and waited - messaged insta gram and emailed - 7 days still waiting for order- said it was Royal Mail and still waiting to I risk the tracking details -!! Not a small order either - don’t read and respond to messages for hours even days

13 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look