Petsperfect.co.uk Reviews 

377
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Your member of staff went above and beyond to try and find more stock of Lovable Lavender Dog Shampoo. She is a credit to your company....Great, love my products

Rated 5 out of 5 stars

My beloved labrador Rowe has recently been diagnosed with prostate cancer. There is nothing we can do, just pain management. I've been giving him Hemp oil for 5 days now and there has been so much im... See more

Rated 5 out of 5 stars

We have just bought two of these lovely jackets and Jamie looks very sweet in his "Purple and Red One" a bit better than his last one which was a lovely shade of "Pink". He does not really care what... See more

Rated 5 out of 5 stars

I ordered two Chuckit ball throwers from Pets Perfect. Chuckits are more expensive than bog-standard ones but much better built and throw the ball further. Pets Perfect delivered them quickly and in g... See more

5.0

Excellent

TrustScore 5 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(377)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Advertised for sale but no stock

Very disappointed, the item was advertised for sale, I bought and paid for it and then received a message advising me they no longer had it in stock. There is no need for this in today's world, stock records tell you what you have, and please take it off the website if you have not got it :(

7 August 2016
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Hello Jackie

Thank you for taking the time to leave a review and I am sorry to hear you are disappointed. With regards to stock quantity being shown on the website - we are in the process of doing this and it should be active soon.
Again thank you for leaving feedback as without this, we cannot improve our service
Regards
The Pets Perfect Team

Rated 5 out of 5 stars

prompt support.prompt delivery.

I found Pets Perfect completely by chance, whilst researching canine cataracts.Whilst their website is informative,I needed more information,and this was quickly given.Once my order was placed,the medication soon arrived,and hopefully,will be life changing for my aged dog.It was a good feeling to deal with a British company,and not the more usual International branch or chainstore.

4 August 2016
Unprompted review
Rated 4 out of 5 stars

Good initial service

Good initial service, just ashame that I had to go elsewhere to find the right size product (size was out of stock when I tried to order the right size the second time) as the hurtta size guide was inaccurate. Otherwise easy to order and arrival time as described, well priced.

29 July 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent products and customer service, would use again and recommend to others.

28 July 2016
Unprompted review
Rated 2 out of 5 stars

Wrong Product Description, Poor Customer Service

Ordered a medium ID tag, the product information at the time stated twice that the medium tag has 5 lines of engraving however once I had placed my order I had an email from customer services saying the medium tag only has 4 lines of engraving. This in itself would not have bothered me much but the 3 emails I had from customer services with no apology or acknowledgement of the error did.

27 July 2016
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Thank you for taking the time to leave a review. I have looked into this and we have amended the descriptions with regards to the tags
We are very sorry for the inconvenience this has caused.

Regards The Pets Perfect Team

Rated 2 out of 5 stars

Fabric pet crate

Delivery time scale was ridiculous received my order on Monday 11th July,ordered on 29th June .To top it off zip is broken returning item for refund.all in all a very poor experience.

14 July 2016
Unprompted review
Petsperfect.co.uk logo

Reply from Petsperfect.co.uk

Thank you for taking the time to leave a review. Sorry to hear that your order has arrived broken - we will of course arrange a collection for it and refund you in full.
A member of the customer service team will call you today to organise this
Regards
The Pets Perfect Team

Rated 5 out of 5 stars

excellent service and deliver, superb quality product

we bought a dog agility tube for our two English Setters to play in as they both like hiding and chasing each other in confined spaces - there are much cheaper ones available but we could see they probably wouldn't last 5 minutes - the one we've received (very quickly, considering it was made to order) is super tough and exactly as described, and they love it - it felt like we were taking a bit of a chance as we'd never bought anything like this before but we're delighted and wouldn't hesitate to recommend the compay

24 June 2016
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look