PetSafe® Brand Reviews 

The best litter around. Very little odor or mess. I would definitely recommend.

Scoopfree self cleaning litter box. I have bought 3 of them over a 2 year period, how ever the newest two (newer models) developed an intermitint fault , 4 years down the line. The rake stopped working ( so not doing the automatic scooping, not functioning as it is i tended to ), The over-ride button does not work, i can hear a click but the rake does not move, un-plugging and re-plugging it also does not work. It seems like a simple relay-switch electronic part that tells the rake to move is faulty as the fault is moody and works when it wants concluding the motor and mechanical mechanicm to move the rake is working.

I called Petsafe expressing my frustration, and that i a, willing to pay for the repair. They declared they DO NOT offer repairs.
Offered me 20% off their high priced new litter tray ( which is still more expensive than buying their product from another agent online)

They are violating The Consumer Rights act that states that they should be able/offer to repair any electric product for 5-6 years or replace it if they cannot repair it.

I would advise to stay away of this Scoopfree Litter tray and look for an alternative product or just use a cheap normal litter tray which you can use for life.

I have nothing but good things to say about this company. My calls are always answered by a real live, knowledgeable, person. A very pleasant change from automation. I bought the original PetSafe kit from Lowes and had it installed. It worked great for a while, then stopped. Lowes was of no help and suggested that I call the company direct. I was given detailed instructions as to how to fix what might be wrong. Some, I could follow, some I had difficulty with because I am handicapped. I called my grandson in to help. He too, has had great service. When we couldn't find an answer to a problem, all new parts were received. Everything has been working well now for almost another year and I now have a dog that knows her boundary s and is safe. I highly recommend this company!

top marks for customer service!
thank you so much petsafe for the brilliant service provided when i contacted you regarding my pet water fountain, replacement product received within a couple of days. absolutely outstanding! wish other companies were half as good!

I bought an inground system a year ago and it is amazing. Keeps my 2 huskies in and safe, but due to a nearby lightning strike I had problems with the transmitter.
I phoned customer service and spoke to Anne and a new one was dispatched the same day. 3 yr warranty, Outstanding Guys!!
Update - Now 3 huskies and 3 collars. 1 lost a prong, phoned Petsafe and a new accessory pack arrived a week later (they're in Eire, I'm in France). Only wish other companies service was as good!

I bought a Petporte catflap from this company several years ago. I had been suffering from a ginger Tom, breaking his way through any other catflap I installed, stealing my cat's food, traumatizing them in their own home, spraying everywhere. My cats also started fouling in the house. Basically, I'd come home from work each day to piles of fur, puddles of pee and the stench of a spraying Tom.
Bought a Petporte catflap... problem stopped immediately. The Tom has never been able to smash his way in since. I have recently replaced the old one with a newer, less grubby example and have bought another for a different door. The design has been updated and is now slightly easier to fit / service than before.

I have worked with a number of Petsafe brand products that have all lived up to the expectations of the company. As a certified dog trainer, I also highly recommend their brand, as well. A favorite of mine is the EasyWalk harness, a clever tool that curbs pulling, and is extremely easy for a dog to adapt to. I have not had any correspondence with the company but I plan to continue using their products and expect their services to be top-notch, as well.