neakasa.com Reviews 65

First experience of a self cleaning litter tray, malfunctioned on the first use, literally one cat had a wee and it tipped the whole litter into the bin which then sent notifications to my phone that it needed emptying - really really disappointed, I bought from a recommendation on Facebook and regret it straight away, I am going to be sending this back and asking for a full refund, REALLY BAD EXPERIENCE so unhappy

I’ve had this machine for over 9 months and This is by far the most troublesome machine that I’ve ever bought. No exaggeration, at least twice a month something is wrong with this thing. Somehow the waste-bin is always full. And I don’t mean that literally, the sensor is always saying that the waste-bin is full. The cat litter sensor isn’t an issue because it doesn’t stop the machine from rotating but this thing always has some sort of error flashing. I have to take the entire thing apart and reset it a thousand times over and over before it decided to finally start working. It also waists so much litter. Not to mention the app, besides the name theres just not enough options for the interfacing. If you need to troubleshoot the machine it gives you two options and there’s only one troubleshooting video that they show you. How are there so many types of errors but only one troubleshooting aid? This is the most expensive machine that I’ve ever bought and it’s more delicate than a flower. One of the biggest buyer’s remorse situations of my life. I will however say, I do love that it’s not a rotating barrel so litter doesn’t get stuck in their fur. The machine also doesn’t allow you to overfill the waste bin, which is usually a good thing until it’s an error and then you’re stuck with a loud beeping expensive box.

Absolutely horrendous company & the trays are absolute rubbish.
We bought 4 of these a year ago then the trouble began. One problem after another.
Customer service was terrible but after many months they replaced the trays because they didn’t work
Just weeks later the same problem is starting again and now only 1 of these 4 replacements work.
We are both wheelchair users and one of us is terminally ill yet they constantly ask for serial numbers & videos.
It’s got that bad we are dumping them all at the tip & loosing £2000.
DO NOT BUY !!!!

Next they will reply to this review & tell me to contact customer support 😡

Like i said they will reply telling me to contact them !!!

This review is for the Neakasa automatic litter box
The company’s customer service is completely unacceptable. I have been trying for three months to get a replacement unit for a clearly defective product. Instead of honoring the warranty and replacing the unit, they repeatedly sent random motor parts and instructed me to disassemble the entire machine myself—“replace this,” “swap that,” “send another video.” All of these issues were reported before the warranty expired.
I have sent well over twenty emails and still have no resolution. There has been zero meaningful product support and no accountability.
Do NOT buy this product. If something goes wrong, you could be out $500 with no real support or replacement.

I purchased the Neakasa self-cleaning litter box for my Maine Coon cat. Since he's so tall, he needed the open top box. This has been a game changer for us, and I highly recommend it. It's well worth the price because it saves my time and eliminates odor. I purchase replacement bags from Neakasa, and they're conveniently delivered to my door.

The box is very easy to clean, but it consistently gives me inaccurate messages about the box being full right after I've changed the waste bag. I had a space limitation so I had to give away my Litter Robot 4 and get this litter box. This is in no way a comparable auto litter box compared to the Litter Robot 4. I only have two cats and I'm having to change the waste bag every other day. There is NO notification about how full the bag is. If you have the space, go for the Litter Robot. The only positive thing I can see using the Neakasa is the ease in changing the waste bag.
Added info on 3/8/26: The litter box consistently drops dirty clumps of litter outside the box. Somehow they fall out and make a mess. The unit is at least 6 inches from the wall. Also, the poop clumps somehow drop on the side where they get smashed and scraped along the outside of the box that goes up and down. Just very nasty. I'm getting very close to throwing this in the garbage and possibly getting the Litter Robot 5 EVO. I would advise against buying the Neakasa.

Bought the Neakasa M1 at launch. Worked for a while, then, 1.5 years later, a sensor started to fail, making it unusable.
The box is under warranty but the customer support does not answer. I have a glorified 400€ brick now, even after 5 mails/tickets over a month.
There is no part available anywhere, no way to fix it on the software side either.
The app that goes with the litterbox is also one of the worst experience I've seen too, for what its worth.

Like the openness of the auto litter, but sometimes poop gets dislodged when it self cleans and falls out bc top is too open

Horrible return policy,

On the Neakasa site they claim 30 day Money back garante. However you have to pay for return shipping in full. Meaning if you order from the EU you have to ship a giant box across the pond to California which costs about half as much as the litter box.

Also they claim they can refuse the money back if the box is considered dirty.

Watch out and think before you order

We love this device. It’s made clean up so much easier. Totally worth it. I highly recommend.

TERRIBLE customer service outside of the US. While the box is acceptable, I ordered bags from their site twice, and twice, I received notices that the packages were damaged and had to be returned. When you contact support or call them, they all say we will speak to our supervisors, whom I asked to speak directly with, and they said you can't because they all work in China. Just by the app's wonky issues and their customer service approach, and the standards by which things are manufactured in ths country (and I work in China 6 months out of the year, so I know personally), I am nervous that this box may injure my cat. Buyer beware.....it may be worth more money to pay for peace of mind with an American made product. I hate to say that, but it's just a matter of consumer confidence. Order any parts or bags from Amazon - you'll get a better warranty and service there.

Neakasa needs to do a better job of making their return policy clear. I printed out a shipping label today through UPS because they said I'm on the hook for return shipping (the odor control was not sufficient). Return shipping cost over $80! If I had known return shipping was that much, I would not have gambled with a product I wasn't sure would work for my cats in the first place.

They really need to be more transparent about how much return shipping may be up front, or not offer free shipping so customers understand the potential scale of shipping costs because it's ridiculous to be out $80+ for a product I don't get to keep because the advertised features didn't deliver in my case.

I am a federal employee currently working without a paycheck due to the shutdown. I bought this litter box before the government shutdown happened, and after it didn't live up to my expectations I decided it was best to get my money back since I am not getting a paycheck in the near future. But Neakasa showed no consideration for my situation and I'm out $87 for a litter box that didn't work for my situation.

Employees were lovely to work with. They asked for pictures of our issue....and then immediately provided us with a replacement for the defective part no questions asked. Nice to see a company standing behind its product (which we love by the way!).

Love this litter box. So clean and efficient. My cat loves it

After the last Tray stopped working. I posted on here. After many weeks & many emails i got a replacement tray sent
6 weeks ago now this one has developed a fault
There is hundreds of customers having problems with them in a FB group

Litter turned to mud where urination happened and stuck to my cats fur with dry litter. He was a filthy mess.

After ordering, I got the tracking information quickly and the M1 was delivered early. The setup instructions were clear and easy to follow. And the litter box!! I didn't know why I waited so long to buy one; it makes cat ownership (or being owned by cats - iykyk) so so so much easier! Great product, great company!

Very fast service and product in perfect condition.