PetSafe® Brand Reviews 

Petsafe has transformed our dog walks...

Our lovely Cockapoo had only one negative thing about him - that he wouldn't always come back when on walks. It began to ruin our walks because we'd constantly be worried that he might not come back this time.

I was just beginning to think that we'd have to put him on the lead more. Then we discovered the PetSafe collar.

Within 3 days of training our dog saw a deer, started chasing it and then when we pinged the collar, he stopped and came trotting back. Wow. We couldn't believe it. Now, he still runs about but he comes back.

Love the fact that the worst punishment is a squirt of citronella - no shocks involved. Love that it works.

Small downsides. The battery charging hole is difficult to find - and when charging it's not clear how much charge it contains. Also, ours stopped working and we had to wait quite a long time for a replacement to be sent.

A question: I'd like to recycle the part that's not working. Petsafe - hope you can help?

Overall - it's brilliant. Thanks Petsafe.

Our receiver started making a loud noise.
It was two years old and well maintained.
When I called in for assistance I was told that they never heard of this issue before. They also stated that the warranty is up so they could not assist me. They offered to sell me a new receiver and I explained how they now lost me as a customer for life. One would
think they would want to investigate a problem they never heard of before.
Very disappointed.

The PetSafe Happy Ride Booster Seat has completely transformed travelling for us. My dog Louie used to be car sick within 10 minutes of any journey. I bought the booster seat out of necessity, we were moving and had to make a long trip. Louie sat up front in his booster seat and, because he could finally see out of the window, he was no longer car sick. It was a game changer. It has literally transformed our weekends.

The seat itself is really well made, sturdy, safe, and easy to secure with the seatbelt. We’ve had it for three years now, and it’s still in perfect condition, just as good as the day we bought it.

What really stood out though, was the exceptional customer service. I had a query and contacted the supplier directly. The way they handled it was beyond expectations, friendly, helpful, and they truly went the extra mile to assist me. Louie and I couldn’t be more grateful!

I honestly can’t recommend it highly enough.

Purchased product myself April 22.

Thanks again to the wonderful team behind it! Steven (& Louie 🐾)

Got an automatic litter box. Within a month it broke. Since I can't find my original receipt and they won't accept what petco gave me as proof of purchase, I am now stuck with a broken $200 little box.

0 stars for this company. Don’t buy as thr harness I bought broke after 2 months of occasional use. Customer service was awful when I explained the situation.

We hd problems with the magnetic cap flap - there was a cat who was strong enough to break through it. It was handles very helpfull and polite. We got another one whonwas strong enough. Thanks customer support netherlands, much appreciated!

Flap gave great service till dog came through too fast and cracked the flap. Found a replacement (£9 odd) easily, but gobsmacked at £8 shipping fee (courier only no alternative) - Rip-off if ever I've seen one. On principle I will replace with another brand.

Ordered a product on 27 March and there has been no update on shipping. I have sent them multiple emails asking them to cancel the order by now as I’ve gotten it from elsewhere - a bit more expensive, but at least I got something for my money. Petsafe just took my money for nothing. I will be disputing the charge with my bank.

Got the PetSafe series 900 magnetic cat door.
After completion of the installation we noticed that extension tunnels did not come with the product.
Their website offers series 900 extension tunnels, but the description states:"Not compatible with the 900 Series Staywell® Classic Magnetic 4-Way Locking Cat Flap."

No other fitting extension tunnels are available.
We now have an uncovered hole in our door with a risk for water damage cause nothing fitting is available.

What a dissapointment . Our rescue cat is very anxious about going outside so the microchip cat flap seemed a good idea so that she can get backnin easily. With new batteries she was locked out within 4 weeks. We contacted oetsafe who basically shrugged there shoulders suggesting we take the whole flap back out of the door to test it. New batteries and 5 weeks later she was stuck outside again. Rubbish product

I don’t write reviews often, but I can’t say enough about Petsafe! We bought a Petsafe self-cleaning litter box which required a disposable tray. We had issues with it from the start because the feces was just collecting on the rake that scoops the poop. I had an entertaining conversation about cat poop with one of the Petsafe reps and was able to get right in without hold time. The rep offered to send me out a new tray of litter free of charge and suggested the litter that came with the unit might have been old and less effective. After trying the new tray, we still had the same issues and I tried calling again. I spoke with another rep who was just as pleasant. I told her that the first guy had suggested as a next resort that I try an upgraded or higher model and I could pay the difference. I told her that I was interested in this offer if it was still available. Not only was it still available, but they sent me the new unit immediately. The new unit has worked great and was what we needed to fit our needs without having those same issues. This company has been one of the best customer service experiences I’ve had in quite some time and is a level of customer service you don’t see anymore these days. I highly recommend these guys!

This is the best company I have ever dealt with I.Purchased a Smart spin litter PAN.had problems with it called the company.And they sent me a brand new one.The people at customer service are the best ever.Will recommend this company for all my pet needs.Thank you so much, pet safe.We love you

No tracking just message saying delivered but it was not delivered. Emailed them. No reply. Emailed again couple of days later still no reply. AVOID these....

I emailed Petsafe as my old cat flap had broken and I wasn’t sure which replacement to buy that would fit. They replied very quickly, identified the model and advised me which updated version would fit.

I ordered car booster seat November 21, didn’t get it, UPS answered that it has been lost. I asked for refund on December 5. Still no refund.

Absolutely a waste of time on their product assistance. GPS collar is trash. Had warranty replacement and continued to fail. Tech help only knows how to send new products out not actually help! Avoid this company and their products.

My PetSafe cat flat stopped recognising my cats chip and allowed a local cat in, which upset my two. I contacted customer care and spoke to Franz initially who advised steps to take to try and sort the problem. Unfortunately this didn't work so the next day I contacted them again and spoke to Sylvester, who after reading Franz's notes was perfectly aware of the problem. He arranged for a new one to be sent out immediately. Such fantastic service and care from these guys. When it's your kids or pets it's traumatic and they saved the day.

I bought a dog door for my sliding doors about a year ago and the springs which adjust the upper part of the door broke after 3 months. It was outside the warranty so I figured a way to repair it. I bought another one 2 months ago, I know stupid, and the springs broke again. This time I called to get a replacement since there is an obvious design flaw and was told I could get 20% off a replacement. So they expect me to throw the one I have away and then give them more money for a replacement that will likely break. Absolute terrible customer service. Don't buy from petsafe.

Purchased the Petsafe ultrasonic bark collar, it absolutely does not work in the slightest.
It is the most ineffective piece of equipment I have wasted money on.
Do not bother trying it.

I purchased a Smart Feed Automatic Dog and Cat Feeder, motor failed just after warranty period.

Update: while I remain concerned about the lifespan of the motor in this device, the product support team have exceeded my expectations in dealing with my problem.

Otherwise, I am happy with the product and hope to use it for many years to come.