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Nationwide Pet Insurance Reviews 

4,519
•
TrustScore 4.5 out of 5

4.4

Pet Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 2,660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff is incredibly helpful, friendly, and patient when guiding them through various pet insurance options. People also praise the easy-to-use website and smooth procedures, making it effortless to add new animals to existing policies. Consumers often find the pet health coverage reliable and deeply appreciate the clear explanations provided during phone consultations. However, some people mentioned that policy prices increased significantly over time and made coverage much more expensive. A few reviewers also noted occasional technical difficulties or hurdles when attempting to complete their online registration.

What people talk about most

Staff

Consumers find staff to be positive, knowledgeable, and genuinely caring when discussing pet insurance... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as kind, knowledgeable, and very... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and user-friendly... See more

Service

Reviewers mention positive feedback about service, noting that staff are extremely knowledgeable, friendly,... See more

Price

Customers had ambiguous experiences with price, reflecting both strong satisfaction and severe frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kim was AMAZING! Very thorough and detailed. She knew the answers to all my questions, and made sure I understood before we moved on to the next topic. Plus, it was an absolute joy to work with her... See more

Rated 5 out of 5 stars

Darren was so helpful, explaining everything about pet insurance for my lovebird PeeWee. I was treated with respect and genuine compassion over the care for my feathered friend into his golden years.... See more

Rated 5 out of 5 stars

I wish I got her name yesterday but I spoke to this lovely lady about adding my new dog to my current pet insurance policy. She was so helpful and explained everything so well. It was really such an e... See more

Rated 5 out of 5 stars

We have had Nationwide for years and have been very happy with the peace of mind having our pet covered. We just got another dog and went right to Nationwide for the same coverage on our puppy.

Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,519)

2,515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I’ve been a member since it was VPI.

I’ve been a member since it was VPI.
Have used for all my pets except the first one because I was not aware that the type of service existed.
Service is always excellent.
They demonstrate that the pets come first. Sincere Thanks.

10 August 2026
Rated 2 out of 5 stars

I signed up for Poppy's coverage on…

I signed up for Poppy's coverage on August 4, 2026 and here it is August 9, 2026 and I still haven't heard of my coverage has begun. Nationwide was quick to take my money, not so quick to behind coverage. Typical insurance scam.

4 August 2026
Rated 4 out of 5 stars

Good Pet Insurance and Good Service

We have had Nationwide pet insurance for 10 years and have been very pleased with coverage and reimbursement process, as well as the live vet line and prescription agreement with Walmart. We just enrolled our 2nd pet. Only disappointment is the change to modular plans and discontinuation of whole pet with wellness plan for new pets.

5 August 2026
Rated 1 out of 5 stars

Disappointed in the Policy Changes This Year

I enrolled my dog when we first got her from her breeder, 6 years ago. At the time the premiums were reasonable and the coverage was great. Through the years the premiums increased to more than double the initial premiums. I continued with the coverage in spite of the premium increases because of the excellent coverage and the ease of filing the claims. However, this last year, they decided to make a huge change. My premiums were significantly reduced, but they have greatly reduced the coverage. At this point, only 5 months into the new contract, I have exhausted all the coverage provided, unless we have to deal with a catastrophic illness in the future, which is not likely as we take great care of our pet. So essentially, I will be paying premiums for no more coverage. I'm thinking seriously about cancelling my policy.

6 August 2026
Unprompted review

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