Honestly best experience with an insurance I’ve ever had! Terika was amazing, so kind and knowledgeable and gave me her advice on which plan I should choose. I’m so glad my pets are covered by nationw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Contact info
P.O. Box 183143, 43218, Columbus, United States
- 800-540-2016
- customercare@petinsurance.com
- www.petinsurance.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
I am not happy with the way my pet’s policy was discontinued but was happy that the agent could assist with getting him signed up.
What's important for protecting my pet
What made my experience great was knowing that there is an insurance company that cares about families and their pets because our pets are a part of our family,and they mean so much to us. Thanks for helping me to invest in keeping Poppie healthy and safer!
Was looking for an estimate of coverage for procedures
Spoiler alert - STAY AWAY from Nationwide. Was looking for an estimate of coverage for my pet to have a procedure, sent in the medical records. Their policy is not clear on what exactly is covered for a procedure for lower extremity xrays and biopsy requiring general anesthesia. Submitted the detailed record with physical exam leading to the need for studies, along with the detailed estimate, and they REFUSED to give me any kind of a ballpark on what my cost would be. STAY AWAY, over 10 years premiums have skyrocketed and coverage has diminished. Reminds me of united healthcare. You WON'T FIND THEM ON A TOP 10 list.
My baby is covered.
As a new pet parent, I was unaware of pertinent information regarding pet insurance. Darren took the time to answer all my questions and explain in detail what I needed to know.
~Angela Carree
wasn't bad at all
wasn't bad at all, a bit hard to hear the staff but he was very nice (John 6427) I am glad he explained things to me in great detail
Just signed up so we shall see how rhis…
Just signed up so we shall see how rhis works. First time to use pet insurance since our cat is getting older we thought it time to get protection.
The staff and customer service was easy…
The staff and customer service was easy to process you for me every info I needed and accommodated based on our needs
Very kind patient and explained the…
Very kind patient and explained the policy quite well!! Reasonable too!!
The representative was very informative…
The representative was very informative and reassuring about the coverage.
I have been with Nationwide previously…
I have been with Nationwide previously VIP for over 32 years. My experience with Todd today was everything I could have wanted from a representative. Getting my new puppy insurance was a priority for me
love working with you guys
love working with you guys! you make everything very easy!
Very easy to add a second pet
Easy sign up
Easy sign up, considerable coverage at an affordable rate. My dog recently passed and I'm pretty sure if I'd had this insurance he'd still be with me. V
I spoke with a series of customer…
I spoke with a series of customer service agents over the course of perhaps half a dozen calls, and they all guided me through the process of assuming the pet insurance for my recently deceased mother's dog, and I appreciate all of the help that they provided to me.
Professional agent and reasonable price
The agent was professional and knowledgeable making the process of purchasing insurance easy and convenient. Prices are reasonable too.
They are super helpful when you call…
They are super helpful when you call and the benfits of having pet insurance saves you a lot in the long run.
Pet insurance
I spoke with Michael, who assisted in adding our new puppy to our policy and answered all my questions. He was knowledgeable and thorough. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








