Nationwide Pet Insurance Reviews 

4,744
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,609 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the incredibly helpful, friendly, and knowledgeable staff who make the online setup process exceptionally smooth and straightforward for new buyers. Customer service representatives are routinely described as remarkably patient, thorough, and genuinely supportive when answering detailed questions about various pet insurance plans. However, some people mentioned that monthly premium rates increased significantly over time or that overall policy coverage was reduced after pets developed unexpected health issues. Others also noted occasional communication delays, minor technical issues during registration, or difficulties with phone connections when trying to finalize their complete coverage details.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting representatives who were exceptionally helpful,... See more

Customer service

Consumers find customer service to be positive, noting that representatives are helpful, patient, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful staff and straightforward... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and responsive staff who... See more

Price

Reviewers share mixed feedback about the price of the insurance plans. While many customers praise the low... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly best experience with an insurance I’ve ever had! Terika was amazing, so kind and knowledgeable and gave me her advice on which plan I should choose. I’m so glad my pets are covered by nationw... See more

Rated 5 out of 5 stars

Had a really nice representative helping me. I renewed two of my pets and started a third pet. Prices were comparable to other insurances. I’ve been with Nationwide for over 20 years and have had... See more

Rated 5 out of 5 stars

I didn’t need to research any other company when choosing a policy for my new pup Buck. Nationwide was so easy to work with when my other dog Rocky had to have surgery after being hit by a flatbed sem... See more

Rated 5 out of 5 stars

Thanks Erik for taking my call and answering all my questions as a first time buyer of pet insurance. Only one question wasn’t fully understood about how to submit my vet bill to Nationwide. I guess I... See more


Company details

  1. Pet Insurance Company

Written by the company

America’s #1 pet insurance provider. Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers. Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.4

All reviews

(4,744)

2,659 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer service

I am not happy with the way my pet’s policy was discontinued but was happy that the agent could assist with getting him signed up.

15 September 2026
Rated 5 out of 5 stars

What's important for protecting my pet

What made my experience great was knowing that there is an insurance company that cares about families and their pets because our pets are a part of our family,and they mean so much to us. Thanks for helping me to invest in keeping Poppie healthy and safer!

15 September 2026
Rated 1 out of 5 stars

Was looking for an estimate of coverage for procedures

Spoiler alert - STAY AWAY from Nationwide. Was looking for an estimate of coverage for my pet to have a procedure, sent in the medical records. Their policy is not clear on what exactly is covered for a procedure for lower extremity xrays and biopsy requiring general anesthesia. Submitted the detailed record with physical exam leading to the need for studies, along with the detailed estimate, and they REFUSED to give me any kind of a ballpark on what my cost would be. STAY AWAY, over 10 years premiums have skyrocketed and coverage has diminished. Reminds me of united healthcare. You WON'T FIND THEM ON A TOP 10 list.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

My baby is covered.

As a new pet parent, I was unaware of pertinent information regarding pet insurance. Darren took the time to answer all my questions and explain in detail what I needed to know.
~Angela Carree

12 September 2026
Rated 4 out of 5 stars

wasn't bad at all

wasn't bad at all, a bit hard to hear the staff but he was very nice (John 6427) I am glad he explained things to me in great detail

14 September 2026
Rated 5 out of 5 stars

Easy sign up

Easy sign up, considerable coverage at an affordable rate. My dog recently passed and I'm pretty sure if I'd had this insurance he'd still be with me. V

13 September 2026
Rated 5 out of 5 stars

I spoke with a series of customer…

I spoke with a series of customer service agents over the course of perhaps half a dozen calls, and they all guided me through the process of assuming the pet insurance for my recently deceased mother's dog, and I appreciate all of the help that they provided to me.

12 September 2026
Rated 5 out of 5 stars

Pet insurance

I spoke with Michael, who assisted in adding our new puppy to our policy and answered all my questions. He was knowledgeable and thorough. Thank you!

11 September 2026

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