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Peter Tyson - Workington Reviews 66

TrustScore 4.5 out of 5

4.4

Lillyhall, Distington, CA14 4PA Lillyhall, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We made a visit to the shop and staff were both helpful and knowledgeable discussing the TVs on show. Once we made a purchase, communication was excellent and the TV was delivered on time and was pack... See more

Company replied

Rated 5 out of 5 stars

Our tumble dryer we purchased from an internet site a few years back died unepectedly, as a B&B we desperately needed a replacement. Rhys in the shop arranged this within the same day and subseque... See more

Rated 5 out of 5 stars

Lovely quaint shop on Finkle Street and staff were both very polite to us when they served us, Rhys who put our sale through was a nice young man, he suggested some very reasonably priced headphones t... See more

Rated 5 out of 5 stars

The staff at the Workington store are always very helpful and knowledgeable. I was helped by Rhys who spent time with me and knew everything I asked him about the product. I would recommend the store... See more


Company details

  1. Electronics Store
  2. Appliance Store
  3. Hi-fi shop
  4. Home Theater Store
  5. Home Audio Store
  6. TV store

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

  • Lillyhall, Distington, CA14 4PA, Lillyhall, England, United Kingdom

  • 01900 603917

4.4

Excellent

TrustScore 4.5 out of 5

66 reviews

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Rated 1 out of 5 stars

Never hope for warranty here.

Great website. They can fool you to believe that they are professionals until you have to deal with them about warranty. Someone called Louise told me to ask my family or friends to carry my faulty item to a collection point just because thay cannot arrange a proper home collection for the faulty item.

7 May 2026
Unprompted review
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Reply from Peter Tyson - Workington

Hi Adrian,

Sorry to hear about your recent experience.

I think there has been some confusion here as we do offer both, drop off and home collection, services for returns.

If you want to contact the team via service@petertyson.co.uk then we can certainly arrange a home collection for you.

Kind Regards
Paul
Customer Service Manager

Rated 5 out of 5 stars

Got for a friend he is over the moon he…

Got for a friend he is over the moon he said he wished he had got one before he is thinking of getting another one.

4 March 2026
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Reply from Peter Tyson - Workington

Thank you for taking the time to leave us five-star feedback, Dawn. We're glad your friend is delighted with their new product.

Rated 1 out of 5 stars

Hi.i waited from 8/11 2025 to 14/2/26 for I receive my order!

Hi.i waited from 8/11 to 14/2

17 February 2026
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Reply from Peter Tyson - Workington

Hi Heather,

Sorry to hear about your recent experience with making an order.

Having looked into this for you, I can only sincerely apologise for the delays with us receiving stock for you order. We were let down multiple times from the suppliers with expected delivery dates.

Kind Regards
Paul
Customer Service Manager

Rated 5 out of 5 stars

Excellent service and advice

I am a regular customer of Peter Tysons and this is due to always receiving excellent advise when required.
I always receive the best price available and delivery is always excellent too.

12 February 2026
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Reply from Peter Tyson - Workington

Thank you so much for your loyal custom, Mark. We're delighted you had another great experience shopping with us. We hope you enjoy your new purchase.

Rated 5 out of 5 stars

Helpful, knowledgeable staff and excellent service

We made a visit to the shop and staff were both helpful and knowledgeable discussing the TVs on show. Once we made a purchase, communication was excellent and the TV was delivered on time and was packed properly and handled with the care you would expect. I would certainly buy from the store again, it would be our first choice.

3 February 2026
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Reply from Peter Tyson - Workington

Thank you for taking the time to give us such great feedback, Linda. We're thrilled you had such a great experience that you plan to revisit us for future purchases. Enjoy your new TV!

Rated 5 out of 5 stars

What an excellent service all went…

What an excellent service all went extremely smooth with the transaction,would definitely recommend the company. Well done!

3 February 2026
Unprompted review
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Reply from Peter Tyson - Workington

Thank you! We’re so pleased everything went smoothly and that you love your new setup. Enjoy, and thanks for choosing Peter Tyson!

Rated 5 out of 5 stars

What an amazing organization

What an amazing organization. Customer care beyond my expectations.
I bought a Dehumidifier(EcoAir DD1 Classic MK6 -Blue) from them on December 13th. First of all their delivery is fast, as they deliver it next working day. To begin with my good experiences with them, they accomodated my request to deliver on the specific day I wanted.
The dehumidifier worked well. After 2 weeks of using it, one day when I lifted it while the water tank was partially filled, the tank slipped out by accident and a part of it misaligned/broke. I have contacted Peter Tyson customer care by phone, I was asked to send pics of the damage.I was just expecting a replacement water tank (even if I have to pay for it, as it broke due to my mistake)They said that they do not have water tank spare part but if I want they can provide me a refund or an exchange. I said exchange. They delivered the new product the next day and collected the damaged product at the same time.
What an amazing company. A solid 10/10 service. Hats off to their service.

5 January 2026
Unprompted review
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Reply from Peter Tyson - Workington

Thank you for sharing such an amazing review! We’re thrilled your EcoAir Dehumidifier arrived quickly and that our team could accommodate your delivery request. We’re especially glad we could resolve the issue with your water tank so smoothly—it’s what great service is all about. Enjoy your dehumidifier, and thanks for choosing Peter Tyson!

Rated 5 out of 5 stars

New Television

My husband and I visited Peter Tyson store at Lillyhall on 03/01/26 as we had wanted a new TV for a while. The experience was great with no-one following you around and being able to browse in peace. When we had decided on a TV the sales staff were very polite and professional and the advice given to us was invaluable!! Our TV was delivered and installed today by their engineer Mark. He was brilliant so very polite, professional and very helpful, he even said he would take his shoes off as we had recently had a new carpet fitted. He explained everything thoroughly to us after setting the TV up and again his advice was brilliant. We would definitely recommend Peter Tyson to everyone and they should be very proud of their team. Many thanks to you all

3 January 2026
Unprompted review
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Reply from Peter Tyson - Workington

We're happy to hear that you had a great experience in our store and appreciated the helpful advice from our sales team. We're also glad the delivery and installation were excellent. It's great to know that our team's professionalism and helpfulness made such a positive impression. Thank you for recommending us!

Rated 5 out of 5 stars

Excellent service thank you

Most helpful and resolved my problem quickly and efficiently

19 December 2025
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Reply from Peter Tyson - Workington

We're happy to hear that we resolved your problem quickly and efficiently. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Premier League Service

Bought paid delivered working all within 24 hours. Now that's what I call a Premier League service.

1 December 2025
Unprompted review
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Reply from Peter Tyson - Workington

We're happy to hear that you received such prompt service, John! Thank you for your positive feedback; we appreciate you taking the time to share.

Rated 5 out of 5 stars

Friendly, professional and no pressure service

I was in the need of a new Condenser Dryer and after visiting Peter Tyson centre at Lillyhall, Workington I found the sales experience great.
Peter Stroud was who attended to me and Peter was professional, friendly and offered great advise and recommendations. Peter was also not putting any pressure on for me to buy anything.
I purchased a new dryer on the day and was very happy with the sales experience. Delivery of the dryer went fine aswell and the driver was helpful too.
Throughly recommend buying from Peter Tyson’s

1 October 2025
Unprompted review
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Reply from Peter Tyson - Workington

We're happy to hear that you found your sales experience great and that you are pleased with your new condenser dryer. We appreciate your positive feedback regarding the helpful advice and recommendations you received from Peter, as well as the smooth delivery. Thank you for recommending us!

Rated 5 out of 5 stars

Fantastic advice from Ben

Fantastic advice, Ben was invaluable. Delivery was excellent, will use again

5 September 2025
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Reply from Peter Tyson - Workington

Thanks for the great review, Paul! Ben will be delighted to hear your kind words — he always aims to go the extra mile.

Thanks for choosing Peter Tyson!

Rated 5 out of 5 stars

Really good product

Really good product - stereo sound is amazing and it was delivered very quickly. Advice given in store was very helpful.

1 September 2025
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Reply from Peter Tyson - Workington

Fantastic to hear you're happy with everything! Thank you for trusting Peter Tyson for your hi-fi needs.

Rated 5 out of 5 stars

Excellent.

Fast Contact, Price match straight away no messing about. Excellent.

22 August 2025
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Reply from Peter Tyson - Workington

Thank you for taking the time to leave us feedback Narinder. We're thrilled you had a great experience shopping with us.

Thank you for choosing Peter Tyson :)

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