Peter Beales Roses Reviews 283

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 259 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the health and strength of the plants received. Many consumers also appreciate the efficient delivery service, noting that orders arrive quickly and are exceptionally well-packaged, often with sturdy boxes and protective measures to ensure the plants' safety during transit. The overall ordering process and customer service are frequently described as positive, with people finding it easy to place orders and receive good communication. However, some customers also mentioned issues with delivery, including delayed arrivals or items being sent to the wrong address. A few people received plants that were damaged during transit or appeared unhealthy upon arrival, with broken shoots or wilted leaves. There were also occasional reports of dry compost in potted plants and some dissatisfaction with the communication regarding delivery dates.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the health and quality of the roses,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the health and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight prompt and quick... See more

Order

Customers consistently note positive experiences with order. Many reviewers find the ordering process easy... See more

Service

People report positive experiences with service. Many customers praise the company's efficiency, promptness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bare root rose arrived quickly, packed well. Watered and planted immediately and within a few days buds appeared and plant is growing and looking very healthy I have ordered many roses from Peter Bea... See more

Company replied

Rated 5 out of 5 stars

Delighted with my roses - good strong plants very well packaged and sent with one of the best couriers. Beales have got the mail order side very well sorted and in addition to offering an excellent ra... See more

Company replied

Rated 5 out of 5 stars

Delivered incredibly fast, and I’m very impressed with how carefully the potted rose was packaged. Everything arrived in perfect condition, and you can tell they put real thought into protecting the p... See more

Company replied

Rated 5 out of 5 stars

Good quality bare root plants delivered quickly. I took advantage of a sale weekend to buy three roses at a great price and the delivery included an extensive catalogue of the roses on offer so no dou... See more

Company replied


Company details

  1. Garden Center

Written by the company

At Peter Beales Roses, we’re passionate about one thing – roses. Since 1968, we’ve proudly offered the UK’s widest and most diverse range of rose varieties, from rare and historic classics to modern hybrids. Whether you’re looking for a compact rose for a patio pot or a dramatic climber to transform your archway, you’ll find the perfect match in our award-winning collection. Renowned worldwide for our expertise in classic roses, we hand-bud and grow all our plants with care in East Anglia, ensuring each one is strong, healthy, and garden-ready. With 29 RHS Chelsea Flower Show Gold Medals to our name, you can be confident you’re buying roses of the highest quality. Many of our varieties are exclusive to us, meaning you won’t find them anywhere else in the UK. We’re here to help at every step – our friendly team is always happy to offer expert advice so you can find the ideal rose for your garden. Discover the timeless charm of roses with Peter Beales Roses – where beauty, heritage, and quality bloom.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

283 reviews

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Replied to 65% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I have bought 2 roses from Beales this…

I have bought 2 roses from Beales this year so far. The first was a bare root and it really didn't look very well but I have potted it and it does seem to be sending out some small leaves. The second was a potter rose and it's much better, bigger and healthy looking. Over all, I'm pleased and can't wait to see some lovely blooms. Xx

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered Oxford Physics rose

Ordered Oxford Physics rose. I have wanted this one for some time. Gardener Ben on Youtube has recommended it for his "Shade Collection" The rose arrived, very quickly indeed. It is healthy with lots of growth and is in the ground. So far it's doing well, receiving around 5 hours direct sunlight a day. I am very excited about this one. It's an absolute beauty. Can't wait for it to flower.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Problem with delivery resolved!

There was a problem with the delivery of my order and I phoned to enquire about it. The lady I spoke to was so lovely and helpful and sent a replacement order to me. I really appreciated this as it was the couriers fault and not Peter Beatles Roses. The rose I received is excellent, far better than I imagined. Thank you so much

23 April 2026
Unprompted review
Rated 2 out of 5 stars

1* experience

I’m very disappointed with their chosen delivery provider, DPD. They emailed me to confirm that my parcel from Peter Beales would arrive between 2:30 and 3:30 PM, 28 April). I stayed at home today specifically to receive this rose. However, at the last minute, they sent another message claiming that they had “missed me” and rescheduled delivery for tomorrow.

The next day, 29 April, I received a message from DPD at 19:28 PM saying, “Sorry, we missed you. Your driver, Vasile, won’t be back today, but you can still rearrange your delivery.” So, outrageously frustrated. I requested a refund and received it (hence 2 stars).

This was my first (and last) time ordering from Peter Beales Roses, and I regret making this purchase. No wonder so many people — myself included — highly recommend David Austin Roses.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality unhealthy rose.

I ordered a black baccara hybrid tea rose and was sent a rose that had so much dieback on it. I had to prune it and still the rose is experiencing lots of dieback. I have emailed Peter Beale for help on how to make this rose survive but I doubt it is possible to save it now.

Do not order from this company. Stick to David Austin or Eastcroft Roses.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from Peter Beale

I ordered a potted rose on 22nd April, outside the time for a bare-root rose, correctly, April is too hot to plant a bare root rose. Delivery was very fast, just 2 days. Well done. But I needed to keep the rose for a family members birthday. Shouldn’t be a problem. I put it in a protected area out of direct sun and kept it sensibly watered. Despite that the three small buds that were breaking failed to thrive. One of the strong stems failed to show any buds at all, so in desperation yesterday I knocked the rose out of its pot to find that what I had got was a bare rooted rose that had been put into compost and had failed to make any new healthy roots. Effectively I had received an almost dead rose. And I paid the price for a potted rose.
I have been encouraging gardening friends to look beyond David Austin roses. "Look at Beales roses, they have some lovely roses". Never again. Stay away.

22 April 2026
Unprompted review
Rated 3 out of 5 stars

I was a little disappointed when I put…

I was a little disappointed when I put it in its container, the soil fell away from the rootball, there wasn’t any stability when I tried to take it out of the pot, it just fell out and all the soil went everywhere.🤔

29 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you for your feedback, and we’re sorry to hear this was your experience.

What you’ve described can sometimes happen, especially if the compost has dried out a little in transit, which can cause it to loosen around the rootball. It won’t harm the rose itself, but we completely understand it’s not ideal when planting.

Once planted and watered in well, the roots should settle and establish nicely. However, if you have any concerns at all as it develops, please don’t hesitate to get in touch with us

Rated 5 out of 5 stars

Roger assisted me in selecting the best…

Roger assisted me in selecting the best rose to grow in a pot, gave me all the information I needed to look after the rose a Blue Moon and all with a great deal of patience (my plant knowledge is minimal).
The ladies at checkout where polite and helpful.
It was a happy and pleasant experience.
Thanks.

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Prompt delivery and well packed in a…

Prompt delivery and well packed in a sturdy box. A long cane inserted into the plant pot protected the stems from any potential damage. Pot compost was dry , needing to be watered immediately. No sign of growth apart from a few emerging buds. This rose needs tender loving care to ensure it develops into a good specimen

23 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you for taking the time to share your feedback.

We’re really pleased to hear the rose arrived promptly and well protected – we take great care with our packaging to ensure plants reach you safely. We appreciate your note regarding the compost being dry; this can occasionally happen in transit, and giving it a thorough watering on arrival is exactly the right approach.

At this time of year, it’s quite normal for roses to show minimal growth, with just a few buds beginning to emerge. With a little care, regular watering, and the warmer conditions ahead, it should establish well and put on strong growth.

Rated 3 out of 5 stars

The two roses were a great price and…

The two roses were a great price and delivery was just as prompt as promised. I was disappointed though when I opened the box to find that a lot of the compost/mulch had fallen out of the two pots and a bottle of rose tonic that was part of my order was lying on top of both roses and had damaged them, with branches and growing tips snapped off both plants. So I deduce they were not couriered standing up as the box instructs! I emailed the company who apologised and just said plant them out and prune them lightly and if they don't survive there is a year's guarantee. So we shall see and hope they survive.

23 April 2026
Unprompted review
Peter Beales Roses logo

Reply from Peter Beales Roses

Thank you for your feedback, and we’re really pleased to hear you were happy with the price and prompt delivery.

We’re very sorry to hear about the condition your roses arrived in. It does sound like the parcel may not have been handled upright during transit, and we completely understand how disappointing it is to find damage like this on arrival.

The advice given to plant and lightly prune is the right approach, as roses are resilient and often recover well from this type of setback. That said, we absolutely stand by the quality of our plants, and as mentioned, all of our roses are covered by a 1-year guarantee.

Please do keep an eye on them as they establish, and if you have any concerns at all or they don’t thrive as expected, don’t hesitate to get back in touch

Rated 5 out of 5 stars

High quality roses

I’ve bought a number of roses from Peter Beales this year including Macmillan Nurse standards, Ballerina, For your eyes only and carpet rose coral. All arrived in great condition and are doing well in the garden.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I had a problem with an order and it was dealt with very quickly and efficiently which was very much appreciated.

17 April 2026
Unprompted review

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