I love their clothes - although cannot afford them too often. However the sizing can vary considerably and I have been waiting since February for a returns label for a sweater which was too small.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried to return an item at the beginning of November, 2025 as the item was too big. I was told that there was an IT issue with the return label and they were unable to process the return at that ti... See more
Company replied
I bought an item in early March which was too big and returned it. I still havent had my refund. I have been a customer for about 25 years. The company seems to have changed its systems for the worse... See more
Company replied
I want to return an item that was considerably below the usual and expected quality from Peruvian Connection in last years. I was told there was a problem printing return labels which is ludicrous g... See more
Company replied
Company details
Written by the company
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Contact info
24535 McLouth Rd, 66086, Tonganoxie, United States
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1.7
Bad
462 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be aware of Peruvian Connection UK
The standards and quality of goods sold by Peruvian Connection diminished.
The marketing is still clever but goods are very poor quality.
Huge issue with return labels, which cannot be sent.
This is disgraceful business and use of customers’ money.
There is no indication on ten website re: return problem.
Utterly annoying American business!
5 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Walek,
Thank you for taking the time to share your feedback.
We are very sorry to hear how disappointed you are and regret that the recent technical issues with our returns portal have fallen short of the standard of service we aim to provide.
Please note that our Customer Care team has reached out to you and will assist you directly to ensure your return is handled and processed as quickly as possible. We are also actively working to reinstate full returns functionality, and as soon as the system is fully operational, return labels will be issued promptly.
We would like to reassure you that we have taken the necessary steps to prevent this from happening again, and we remain at your service should you need any further assistance.
Kind regards,
The Peruvian Connection Team
Dishonest Behaviour
I ordered (paid) almost £800.00 to Peruvian Connection for two items. This was many weeks ago. Peruvian Connection arranged for Fedex to deliver. They will only do so if I sign for it. They do not give a time and I work full time away from home. I called Peruvian Connection many times to ask them to leave at the side of my front door just like Amazon, Next and other well run businesses. I also tried to contact FedEx. Despite my efforts it is obvious there will be no delivery. A few days ago I cancelled the order. Peruvian Connection refuses to refund me my money. They say it has to be returned to the warehouse. And shockingly, I learned for the first time that Peruvian Connection means the warehouse in Kansas. I was led to believe there was a warehouse in the UK. In fact, there is not. All they have is a telephone number but they still constantly advertise as if they are properly operating in the UK.
I do not know when I will ever get my money back. Peruvian Connection refuses to budge.
This is disgraceful and dishonest behaviour. If I had been told this before I would never have bought anything.
I will never buy from Peruvian Connection again but unless they change their policies. They should be immediately refunding me my money. They have no right to keep it. This is not legal under UK law.
17 March 2026
Unprompted review
Reply from Peruvian Connection
Dear H Richman,
Thank you for taking the time to share your experience, and we are very sorry for the inconvenience this situation has caused.
Please note that a signature is typically required for delivery; however, if you have specific delivery instructions (such as leaving the parcel in a safe place or with a neighbour), these can be provided when placing the order—either online or over the phone.
Regarding your refund, please rest assured that once the parcel is returned to our warehouse and processed, your refund will be issued immediately.
We sincerely apologise for the inconvenience and appreciate your patience.
Kind regards,
The Peruvian Connection Team
peruvian connection uk has a returns problem
Update 29th March . I bought a dress which turned out to have completely different proportions to previous similar dresses. I requested a return but they said they had no system in place atm for uk returns and were trying to remedy this. I have just been left waiting …so I would not recommend Uk customers buying from pc atm.
Iam a longstanding Peruvian connection customer , so I know the cuts and the sizing . I love the tops , skirts dresses and the patterned nightwear .
. I have ordered 4 other items in the last 2 months and they have all arrived promptly and been good .it would be good to have garment sizes or reviews . I hope they sort the returns issue very soon.
15 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Susan,
Thank you so much for your wonderful review and for being a longstanding Peruvian Connection customer. We’re delighted to hear that your recent orders have arrived promptly and that you’re enjoying them.
We’ve sent a request for your account information so that we can get in touch and provide you with the exact measurements for the dress you’re interested in.
Our Customer Care team is always ready to offer detailed fitting and styling guidance for any of our items, ensuring your next piece will be the perfect fit. Please don’t hesitate to reach out anytime—we would be happy to help.
Warm regards,
The Peruvian Connection Team
88yr old
88yr old - purchased from this company since it was started by Ann and her daughter! Everything now gone wrong! Latest order -- dress too large-- no way will this company arrange a returns label! Customer service give same rhetoric time and time again! I spent £150 of my pension for a special occasion
but cannot get this item returned-- how can we stop companies like this exploiting their customers? I think dear old Ann would be turning in her grave to see her daughter ruining the company she set up. DONT be tempted to buy from this bombardment of brochures.!!!
Hazel Bailey
10 February 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Bailey,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the difficulties you have experienced with your recent order.
The delay in receiving a return label has been caused by a technical issue with our return portal, which has temporarily prevented us from generating labels as usual. We have now been advised that we will resume issuing return labels shortly, and your return request will be handled as soon as the system becomes available again.
Please rest assured that the return window has been extended due to this delay, so you will still be able to return the dress without any issue. Our customer service team will be happy to assist you in completing the return and ensuring your refund is processed as quickly as possible.
Your long-standing support means a great deal to us, and we are truly sorry that this situation has caused disappointment. We hope to have the opportunity to restore your confidence in our service.
Warm Regards,
The Peruvian Connection Team
Are they actually scammers?! Beware the return policy.
Like many others, I have been waiting many weeks for them to allow me to return an ill-fitting dress. I wonder if this is some sort of scam to hold on to customers’ money. Do not buy from this company.
7 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Customer,
We’re truly sorry for the delay you’ve experienced with your return request.
We’ve reached out to request your order number and account information so we can review the situation right away. As soon as we have those details, we’ll contact you directly to provide assistance and work toward a prompt resolution.
We are looking forward to hearing from you, and again, we apologize for the inconvenience this has caused.
Sincerely,
The Peruvian Connection Team
Loyal Customer Lost
Have been a regular customer for years. My order was placed end of NOV and I started requesting a refund in DEC. All I was receiving were what seemed like CHAT GPT responses back when I was chasing a returns label as the portal was having 'technical issues'.
Last week I decided after chasing my return on a weekly basis to request a charge back from my bank account. This was refunded immediately. I have just received an email from Peruvian Connection expressing apologies and that there is no label generated. A store credit of only £35 was given as compensation which I find laughable.
4 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. McAndrew,
We are very sorry for the delay and completely understand how frustrating this experience must have been. Please know that we have taken all necessary steps to ensure that similar issues do not happen in the future.
Your feedback is extremely valuable to us, and we sincerely hope you will give us the opportunity to restore your confidence in Peruvian Connection.
Warm regards,
The Peruvian Connection Team
I placed an order back in October 2025
I placed an order back in October 2025. Part of it came but a skirt never did show up. I contacted customer service, they gave me a date that is was to deliver and again never showed up. I thought perhaps the item was out of stock but it showed as available in the catalogue and online so 3 weeks ago I placed an order and ordered it again, along with 3 other items. Everything was supposed to arrive today and I have received nothing, no notification about backorders or any other issue, so once again I am contacting customer service trying to find out what happened to my order. I have been a customer for many years, but I will never be ordering from this company again. Ordering from them is like throwing a coin in a fountain and hoping your order will arrive.
27 October 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Lynes,
We’re very sorry for the delays and completely understand how frustrating this must have been. Every effort is made to keep all items readily available; however, as a high-end producer of limited-edition garments crafted by hand, sometimes demand exceeds supply, and certain items may be pre-ordered.
Our customer support team will be reaching out to assist with your order and provide any information you need. We are always at your service to help with availability or questions about items you wish to purchase.
We genuinely appreciate your patience and will do everything in our power so that you enjoy the pieces you have ordered as soon as possible.
Warm regards,
The Peruvian Connection Team
Not 1* should be 000*
Not 1* should be 000* I have now been waiting for six weeks to receive a returns label to send back an item. I just get endless replies to emails and phone call saying their returns portal needs fixing and will be up and running in a few days. That’s for the last five weeks. Looks as if this is a universal experience- and something that’s been going on since last summer! Will now be looking for some legal redress and return of my money. They must be sitting on thousands of pounds of customer cash. I’ve bought from them before but NEVER again.
One week later, now seven weeks waiting for return details from Peruvian Connection. In the meantime another worthless response from them below. Read TrustPilot reviews on their returns and you’ll realise that this response is just verbiage. Not expecting to be able to return item. I won’t be shopping with them again.
17 February 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Stafford,
We are truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns.
Please be assured that resolving your return and issuing your refund remain a priority for us. Our technical team is in the final stages of restoring full returns functionality, and as soon as the return label is ready, it will be emailed to you immediately.
We sincerely regret that this situation has affected your confidence in us. Thank you for your patience while we work to bring this matter to a complete resolution.
Warm regards,
The Peruvian Connection Team
Initiate a chargeback
I cannot believe this is still going on. I asked my card provider to initiate a chargeback and I would suggest others do the same.
6 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Mr. Gordon,
We are very sorry for the inconvenience you’ve experienced. We can see that you are already in contact with our customer service team and please rest assured this remains a priority for us, and you will receive the return label immediately once it becomes available.
We sincerely apologise for the delay and appreciate your patience.
Kind regards,
The Peruvian Connection Team
Gone down the pan.
You are asked before your returns process is complete what you think of the system. I’d like to amend my review of the returns process. It’s RUBBISH! I’m sitting here waiting to go out, but no, they have to review my return before I can get a label! I’m still waiting……
Also, too many of their items are made of plastic and have low necklines. What a ghastly failure for a once brilliant company.
31 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Customer,
Thank you for sharing your feedback, and I’m very sorry for the inconvenience you’ve experienced with your return.
The reason you have not yet received your return label is due to a technical issue with our returns system. Please rest assured that your return will be processed, and as soon as the system is fully restored, your label will be generated immediately and sent to you without delay.
We also attempted to locate your account to ensure your return request is properly recorded; however, we were unable to match your details to an order. For this reason, we have contacted you separately to request your order information so we can verify the return and make certain your label is issued as soon as possible.
We sincerely regret the time this has taken and the inconvenience caused. Resolving this remains an absolute priority for us.
Warm regards,
The Peruvian Connection Team
Whatever has happened!
Whatever happened to this once excellent store? I am suspicious of a liquidation and we are going to be left with unwanted goods. I have been waiting pre Christmas to return an item, I realised within seconds I had ordered the wrong size, I was told they couldn't stop the order and just return as soon as it arrived!!!
30 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Simons-Denville,
Thank you for taking the time to share your feedback. We are very sorry for the inconvenience you’ve experienced with your return and for the worry this situation has caused.
We want to reassure you that Peruvian Connection is the same company that you have always known, and your return will absolutely be honoured. The delay you encountered is the result of a technical issue that has taken longer than expected to fix, but a solution is now implemented and in its final testing and preparation phase. Return labels will begin generating very soon, and all pending return requests—including yours—are fully documented and will be processed as the system comes online.
We understand how important a smooth return process is, and we sincerely apologise for the disruption. If you need to update anything regarding your return request, our customer team is here to help.
Thank you again for your patience and for being a valued customer.
Warm regards,
The Peruvian Connection Team
I am extremely disappointed with…
I am extremely disappointed with Peruvian Connection. After reading other reviews I find my situation of not being able to return a shirt I purchased in November is not an isolated incident!
As others I have been repeatedly told they are experiencing trouble with their returns as if it had just occurred but now know it was a lie! It has been going o n since June yet they continue to sell. Very unfair to their customer-I want my money back.
16 November 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Peterson,
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
We can see that you are already in contact with our Customer Care team, who are actively assisting you. Please be assured that resolving your return and issuing your refund remain a priority for us. Our technical team is currently implementing a solution, and it should not take much longer before the return label becomes available. As soon as it is ready, it will be emailed to you straight away.
We regret that this situation has impacted your confidence in us. Thank you for your patience while we work through this issue and bring it to a full resolution.
Kind regards,
The Peruvian Connection Team
Shambolic
Shambolic! Can't really be put any other way.
Have bought a few things previously, and its mostly been a positive experience. However, the most recent one has not been.
I ordered a Christmas top for my wife in the black Friday Sale on 30th November. The estimated delivery date came and went mid December. Nothing, and no communications. When chased, I was told there was no idea when it would be in stock.
When it did finally arrive in their US warehouse (mid Jan) the payment authorization was no longer valid, and the top has gone elsewhere. Whilst they did try to contact me, seemed way to keen to sell to someone else. Very frustrating given I've waited almost 8 weeks for them to sort themselves out.
Will seriously think twice about using again. Its a real pity as they have nice stuff, but their stock control and general customer service is way too haphazard compared with other companies
23 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Paul,
Thank you for taking the time to share your feedback, and we’re very sorry for this experience.
When the item arrived back in stock, we did attempt to reach you by phone several times and left voicemail messages. The payment authorization itself was not an issue — we would have been very happy to keep the item reserved for you while you had time to re-authorize your card. Unfortunately, as we didn’t receive a response after multiple contact attempts, the order was ultimately cancelled.
We truly regret that this happened after such a long wait and understand how disappointing this must have been. Your feedback is appreciated and will be shared internally as we continue working to improve both stock communication and customer experience.
Our Customer Care team will be in touch to help you find a suitable replacement, and we hope we’ll have the opportunity to serve you again and provide the level of service we strive for.
Warm regards,
The Peruvian Connection Team
Disappointed customer
I ordered the Flanders Tank Dress in the Black Friday sale. The dress was too large but also not the quality I was expecting.
I tried to return it on 2 December 25 via their return portal and was surprised to get a message that the return needed to be authorised first. I heard nothing further so a week later I called and was informed of an issue with their returns system. I followed the call up with several emails each response was a standard email re: problems with their system but no idea of a timescale to sort this. Why can’t they just do a manual return? That’s when I searched for issues with Peruvian Connection and came across many complaints on Trustpilot and discovered that the company had been sold.
So just as a previous customer said, I am also stuck with an item which is of no value to me as it is too big and poor quality but they still have my money. I have been a customer for many years and have not had any issues in the past. The clothes, generally, are of good quality but this situation just isn't credible. I won't be buying again and would not recommend Peruvian Con.
2 December 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Baxter,
We are very sorry for the inconvenience you experienced and understand how upsetting this situation has been.
Our team is actively and diligently working to reinstate our returns portal and the return label will be provided to you immediately once it becomes available. In the meantime our return window has been extended accordingly as well.
We value your loyalty and we will do everything in our power to resolve this matter as soon as possible and to your satisfaction.
Kind regards,
The Peruvian Connection Team
Appalling returns experience - like many others
Like most others, my returns experience has been appalling and I am still waiting for the return label. I will not be purchasing again as the items are expensive and I simply cannot risk not being able to return the item easily. Returns process is so very important for buyers. Very very disappointed.
7 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Tilney,
Thank you for sharing your experience. We are very sorry to hear about the difficulties you have encountered with your return.
We have sent a request for more information regarding your order so that we can look into it assist in any way possible. Please be assured that we are actively working to reinstate our returns portal, and as soon as it is operational, return labels will be issued promptly so that refunds can be processed without further delay.
We sincerely apologize for the inconvenience and frustration this delay has caused and look forward to receiving your information so we can resolve this matter as quickly as possible.
Kind regards,
The Peruvian Connection Team
I have been a loyal customer of…
I have been a loyal customer of Peruvian connection for some years now and love their products. However this is a second time round situation for me regarding a problem return . I had some understanding the first time it happened as I believe the uk store and offices had been closed and they were experiencing some difficulties but it looks like nothing has changed Although customer services are very polite every time you contact them it takes days/weeks even for them to reply and it is impossible to get your order returned as the label is never sent ?? . I think it's time to give up on Peruvian connection I don't think they want the UK Market . We have specific legislation in the uk on returning goods which this company does not seem to adhere to. Please avoid the disappointment of ordering unless of course you are certain of what you want and know don't need a return. The only other option if paid for the goods on a credit card could be to explore action that way and claim a refund from them . They will then claim funds from the company direct for not flowing the refund policy and customer rights . They only have a reasonable amount of time to process these refunds and from the feedback on Trustpilot it’s sounds the process is not being taken seriously and completely unreasonable with their responses and actions
16 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Rands,
Thank you for your feedback. We are very sorry for the disappointment this situation has caused.
We understand your expectations regarding timely returns and acknowledge that recent technical issues have fallen short of the standards we aim to provide. Please be assured that resolving this remains a priority, and a return label will be provided to you as soon as it becomes available.
Thank you for your patience and for sharing your experience.
Kind regards,
The Peruvian Connection Team
Still waiting for return label and my…
Still waiting for return label and my refund like many others. When changing any system there should be a back up plan in place. It really is sad that their reputation has been ruined by this situation. Some people cannot afford to not have a refund ....hopefully something postive will happen soon....never ever have I come across this situation before !!
16 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Pether,
Thank you for taking the time to share your feedback. We are truly sorry for the delay and for the inconvenience this situation has caused.
Please be assured that we remain the same Peruvian Connection you have known and trusted for many years. We regret that this disruption has led to a loss of confidence in our service. Our team is actively working to reinstate the returns portal, and the return label will be issued to you immediately once the system is fully restored.
We fully understand how upsetting delays can be, particularly when a refund is involved, and we sincerely appreciate your patience while we work to resolve this matter as quickly as possible.
Thank you for your understanding.
Warm regards,
The Peruvian Connection Team
This would be zero stars if allowed
This would be zero stars if allowed. I am so very disappointed with this company, I have been a customer for decades and have exactly the same issue with returns as other reviewers here have. It is completely unacceptable to treat customers in this way and frankly they should issue the refunds automatically and then when they sort out their issues, ask us to return the items. I bought the item in early November and still am unable to return it or get a refund. I wonder if perhaps they have serious financial problems but if they treat loyal customers this way they will only hasten their own demise. Sad for them but angry making for the customers.
14 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Lorna,
Thank you for taking the time to share your feedback. We are truly sorry to hear how disappointed you are and fully understand how upsetting this situation has been.
We sincerely regret the delay you have experienced with your return. Please be assured that your return request is recorded in our system, and we are actively working to restore full returns functionality so that return labels can be issued and refunds processed as quickly as possible.
We appreciate your patience during this time and are very sorry for the inconvenience this has caused. Resolving this matter remains a top priority for us, and we truly value the trust you have placed in Peruvian Connection over the years.
Kind regards,
The Peruvian Connection Team
Cannot return anything
After 2 1/2 months, still not in receipt of a Return Label. I get e-mails from Peruvian every day showing their products but NO mention of being unable to return anything. They are making thousands in interest at our expense and they need to pay all the people who have registered a return NOW plus a generous voucher from all the money they have made.
7 November 2025
Unprompted review
Reply from Peruvian Connection
Dear Mrs. Jarrad,
Thank you for taking the time to share your feedback. We are very sorry for the delay you have experienced in receiving your return label and fully understand how disappointing this situation has been.
Please be assured that your return request is recorded in our system and that we are actively working to restore our returns functionality so that labels can be issued as soon as possible.
We regret that this process has taken longer than expected and the difficulties this has caused. We want to assure you that resolving this remains a top priority for us.
Kind regards,
The Peruvian Connection Team
Unable to return goods and get a refund
As others have said, the company is unable to generate the return label so customers cannot send the goods back and obtain the refund.
The same excuses from the customer service and, reading the comments below, this issue has been ongoing since August 2025 for over 4 months now.
It is clear that the company is in financial trouble.
I filed the report with Federal Trade Commission in the USA siting all the details including those of other customers who shared their unresolved return/refund issues. This report will be entered in the FTC consumer database and available to federal, state and local law enforcement across the country.
It is unacceptable to treat customers this way.
Peruvian connection used to be a great company until after they shut down their UK operations.
Warning: please do not buy anything from PC, unless you 100% know you will not need to return the goods.
Further to the response below from PC "actively working on providing your return label and will issue it as soon as our system is fully operational" has been ongoing for over four months as evidenced by the customers reviews here.
There is no trust left in the company.
As I said the same promises given to all customers for months. A reputable company would have long posted on its website that currently returns are not possible. Yet PC has not so it holds on to the customers money.
I raised the dispute with the credit company.
7 January 2026
Unprompted review
Reply from Peruvian Connection
Dear Anastasia,
Thank you for sharing your experience. We are very sorry for the difficulties you’ve encountered with your return and fully understand how frustrating this must be.
We see that you have been in contact with us, and we want to assure you that your return request is recorded in our system. We are actively working on providing your return label and will issue it as soon as our system is fully operational. We sincerely appreciate your patience as we work to resolve this.
Kind regards,
The Peruvian Connection Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.