I want to return an item that was considerably below the usual and expected quality from Peruvian Connection in last years. I was told there was a problem printing return labels which is ludicrous g... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love their clothes - although cannot afford them too often. However the sizing can vary considerably and I have been waiting since February for a returns label for a sweater which was too small.... See more
Company replied
I really do like their clothing. It fits nicely. I would like to buy more. But it took over a month, and repeated phone calls to them to get them to refund my money for a return that didn’t fit. That’... See more
Company replied
I tried to return an item at the beginning of November, 2025 as the item was too big. I was told that there was an IT issue with the return label and they were unable to process the return at that ti... See more
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Company details
Written by the company
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Contact info
24535 McLouth Rd, 66086, Tonganoxie, United States
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1.8
Poor
450 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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The return policy is outrageous
The return policy is outrageous. I paid £9 to return a shoddy item and they now have it stored on a pallet waiting for it to 'fill up' before returning it to the US and before refunding my money. Even before I discovered this new 'policy', there were problems with the refund process. This could take months and it looks like this has happened to other customers.
After writing this, I looked at other comments and followed the useful advice of someone who suggested making a claim via my credit card and I have done so. Recommend everyone else does this too!
Two days later and I have been asked to provide further information to Peruvian Connection to verify my 'experience' which is surprising because they know perfectly well that this is happening and fortunately I have the evidence through an email chain which is now with my credit card company.
I now see they have left a message which shows they have no understanding of UK laws and are not fit to operate in this country. I have been buying clothes from PC since 1998 but no longer. I prefer to trust my credit card company to ensure a refund before these people go bankrupt due to the many bad experiences noted on Trustpilot by other customers around the world.
29 April 2026
Unprompted review
Reply from Peruvian Connection
Dear Customer,
Thank you for your feedback and please accept our sincere apologies for the delay.
Returns from the UK are first routed through a local collection point before being forwarded to our US warehouse, where all returns are processed and refunds issued. Please be assured that your refund is guaranteed and will be issued as soon as your return reaches our warehouse and is processed. You will also receive an email notification as soon as the refund has been completed.
We appreciate your patience and are continuing to monitor your return closely.
Warm regards,
The Peruvian Connection Team
Not sure how PC can stay in business at this rate
I used to love Peruvian Connection and I still like their products; however, their business practices are abysmal. A while back, they removed the ability to leave product reviews, so you can't find out about sizing and others' experiences before placing an order. There are very few brick and mortar stores, which means that transactions are mostly online. Their return policy says that returns will be processed within 3 weeks, but they don't meet even this. I am now beyond 3 weeks of PC receiving a return with no action. I have contacted them about it 3 times to no avail. The customer service reps are very nice and seem to sincerely want to help, but these issues need to be addressed at a higher level.
13 May 2026
Unprompted review
Reply from Peruvian Connection
Dear Customer,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and understand your concerns regarding the return timeline. We did recently experience a technical issue within our returns processing system, which has now been fully resolved. Returns are currently moving through the updated process, and we are working through all affected cases as quickly as possible.
We have also sent you a separate request for more information regarding your order so we can locate it in our system and ensure it is looked into right away.
In addition, our Customer Care team is always available by email or phone and can provide exact garment measurements, fit guidance, and styling advice for any item so that you can order with confidence and know that the item will be the perfect fit.
We truly appreciate your past support of Peruvian Connection and are committed to improving your experience shopping with us, so please do not hesitate to reach out anytime.
Warm regards,
The Peruvian Connection Team
Their sizing is off
Their sizing is off. You cannot exchange an item but instead must return and reorder in a different size. It takes OVER three weeks for a credit to your card or a store credit and multiple phone calls. Although I like their products, it is not worth the hassle.
7 April 2026
Unprompted review
Reply from Peruvian Connection
Dear Victoria,
We’re very sorry to hear about your experience.
To help ensure that the items you order are the perfect fit, our Customer Care team is always available by phone or email and would be happy to provide the exact measurements of any of our garments before purchase. We truly want you to feel confident in your selection and fully enjoy your purchase.
We appreciate your feedback regarding our return process, and we understand how important timely service and clear information are. Your trust and satisfaction mean everything to us, and I want to assure you that we are constantly striving to improve our processes so that your experience with Peruvian Connection is nothing short of exceptional.
Thank you for taking the time to share your experience with us.
Warm regards,
The Peruvian Connection Team
I ordered a matching top and pants and…
I ordered a matching top and pants and received the top about a week later. I looked at my credit card charges soon after and noticed that I was charged for the top only, on March 26, 2026. I called the company to find out why I hadn’t received the pants and was told they were back ordered. I told them that other companies make that clear before the customer orders, and gives an approximate date of availability. The woman said the manufacturer hasn’t provided that. I would never have ordered the top only, and a 2nd call provided no new info. Now, 7 weeks after placing my order, I’ve heard nothing, and if I send back the top, it looks like a refund is problematic!
26 March 2026
Unprompted review
Reply from Peruvian Connection
Dear customer,
We’re very sorry to hear about your experience and completely understand your disappointment regarding the delay in fulfilling your order. We are a small company that does not mass produce our products. There is a story, craftsmanship, and intention behind every item we offer, which can often cause a delay.
We have reached out to you directly to request your order number so that we can review the details of your order thoroughly. Once we receive that information, we will assist you every step of the way and advise you on the next steps available regarding your order and any return questions.
We sincerely appreciate your patience and the opportunity to help resolve this for you.
Kind regards,
The Peruvian Connection Team
Their fault & they know it!
I received an item that was the wrong size on a used garment advertised as extra large but received a medium. Ed(treet) asked that i send photos which I did. He said that he would not help & that my best bet was to resell the item. This is totally unacceptable as I paid almost $100 with shipping. Peruvian Connection has really gone downhill. I had been a long-standing customer. I will NEVER buy from them or even set foot in their Santa Fe store again.
28 April 2026
Unprompted review
Reply from Peruvian Connection
Dear Mariecristine,
We’re very sorry to hear about your upsetting experience. We understand your disappointment.
We would like to clarify that the item was purchased through Treet, which is a third-party platform that facilitates the resale of pre-loved Peruvian Connection items. While the platform features our brand, Peruvian Connection is not directly involved in the listing, sale, or transaction process for these items.
For questions regarding listings, purchases, returns, or seller issues, Treet Customer Support can be reached directly at support@treet.co, and additional help resources are available through their support links.
We sincerely regret the frustration this situation has caused and appreciate you taking the time to share your feedback.
Warm regards,
The Peruvian Connection Team
Where is my returns label
I love their clothes - although cannot afford them too often. However the sizing can vary considerably and I have been waiting since February for a returns label for a sweater which was too small. They tell me the system is being updated. Really? For an expensive company this is not unacceptable. Please explain why it is taking sooooooooooooooooo long just to get a returns label.
20 April 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Glazebrook,
Thank you for taking the time to share your feedback.
We would like to confirm that your return label has already been issued. We are very sorry for the delay in getting it to you and for the inconvenience this situation has caused.
We fully understand how frustrating this experience has been and would like to assure you that we have taken all necessary steps to ensure this issue does not occur again in future.
We sincerely appreciate your support and remain at your service.
Warm regards,
The Peruvian Connection Team
Still waiting for a returns label from…
Still waiting for a returns label from September 2025. Regularly chasing and usual reply problem with obtaining a returns label. Why don’t they be honest and say it is not going to happen and stop fobbing off all their customers. Have approached trading standards for advice.
19 September 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Wilkinson,
Thank you for taking the time to share your feedback.
We would like to clarify that our returns portal is now fully restored and operating as normal. We have also contacted you directly to request additional details of your order number, so we can confirm your return label has been issued and ensure your return is processed without any further delay.
We are very sorry for the inconvenience caused during the period of system disruption and for the extended waiting time this has resulted in. We genuinely appreciate your patience while we worked to resolve the issue.
Kind regards,
The Peruvian Connection Team
Terrible company!
Hi everyone, if you paid for your items with a credit card you can claim a refund through your credit card company under section 75 of the consumer act. The credit card company will then pursue the refund with Peruvian Connection.
4 February 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Fordred,
Thank you for taking the time to share your feedback.
We would like to confirm that your return label has already been issued. We sincerely apologise for the delay you experienced in receiving it and for any inconvenience this has caused.
We appreciate your patience while we worked through the issue, and we hope to have the opportunity to restore your confidence in our service.
Kind regards,
The Peruvian Connection Team
Update
Update: I am still waiting for resolution of their "technical issue" relating to returns labels, in order to return items - and receive a refund of about £400 - for items ordered in November 2025. It beggars belief that these "technical issues" are still plaguing the company. Customer Services are polite and solicitous in the circumstances, but a now-17 week wait is really quite unacceptable. I can't help thinking my statutory Consumer Rights are being breached here somehow!
7 December 2025
Unprompted review
Reply from Peruvian Connection
Dear Customer,
Thank you for taking the time to share your feedback.
We would like to clarify that our returns portal has been fully restored and is operational again. We have also reached out to you directly to request further information regarding your order (number) so that we can ensure your return label has been issued and so that your return can be processed without further delay.
We sincerely apologise for the inconvenience you experienced during the period of system disruption and appreciate your patience while we resolved the issue.
Kind regards,
The Peruvian Connection Team
I really don’t think Peruvian deserves…
I really don’t think Peruvian deserves 1 star. I sent for a returns label 22.1.26, it is now 10.4.26 and I am still waiting. I have phoned repeatedly and was promised it will be sorted within a fortnight that was mid March. Useless company
10 April 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Gethin,
Thank you for taking the time to share your concerns, and we are very sorry for the experience you’ve had and the delay with your return.
We are doing everything we can to ensure our new system will be fully operational as soon as possible. This will greatly improve processing times and overall efficiency.
We recognise that delays like this can impact trust, and we are actively working to improve both our systems and our communication so situations like this are not repeated. Your feedback is genuinely valuable in helping us do better.
Thank you again for your feedback, and please do not hesitate to contact our Customer Care team if we can assist you further with your return.
Kind regards,
The Peruvian Connection Team
NO RETURNS!
Since November 2025 I have been waiting for a return label. I have been in touch five times! I’m told there is a problem with return labels which is being sorted. They continue to sell. Surely without a system for customers to return, continued sales must be illegal. Last week I threatened legal redress. Today I have been told that
I can return goods to Huntingdon. Without return label. They will send item to USA where my garment will be inspected. If deemed OK they will then return my money! All will take weeks. If this is their system it should be explained on every purchase. DON’t BUY FROM THIS COMPANY.
Your response is the same nonsense I have received FIVE TIMES since November. My concern now is that you are still selling but it cannot be legal to sell merchandise without a system of returns.
7 November 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Lazarus,
Thank you for your review, and please accept our apologies for the delay in processing your return.
The issue you have encountered is due to a technical problem with our returns system, which has impacted our ability to generate return labels. We recognise that this process has not been as clear or as efficient as it should be, and we are working to restore the returns portal as quickly as possible so we can resume issuing labels.
We regret the inconvenience caused and appreciate your patience. We remain at your service.
Kind regards,
The Peruvian Connection Team
Never buying from them again
Never buying from them again. 4 weeks to get a refund when their site says 5 to 7 business days. They lie to you on the phone when you ask for a manager. Quality of product has significantly decreased. I am moving over to Celtic &Co.
27 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Pauline,
Thank you for taking the time to share your experience. We sincerely regret that it took longer than expected for you to receive your refund and that your experience with our customer service did not meet the standard we aim to provide.
Unfortunately, we have not yet been able to locate your account with the details currently available. We have reached out to gather a bit more information about your order, and as soon as we receive it, we will investigate thoroughly to understand what caused this, as well as to look more closely into your concerns about product quality and do everything in our power to ensure improvements going forward.
We truly hope that, despite this experience, you might consider giving Peruvian Connection another chance. We would very much appreciate the opportunity to restore your confidence in us.
Warm regards,
The Peruvian Connection Team
Be aware of Peruvian Connection UK
The standards and quality of goods sold by Peruvian Connection diminished.
The marketing is still clever but goods are very poor quality.
Huge issue with return labels, which cannot be sent.
This is disgraceful business and use of customers’ money.
There is no indication on ten website re: return problem.
Utterly annoying American business!
5 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Walek,
Thank you for taking the time to share your feedback.
We are very sorry to hear how disappointed you are and regret that the recent technical issues with our returns portal have fallen short of the standard of service we aim to provide.
Please note that our Customer Care team has reached out to you and will assist you directly to ensure your return is handled and processed as quickly as possible. We are also actively working to reinstate full returns functionality, and as soon as the system is fully operational, return labels will be issued promptly.
We would like to reassure you that we have taken the necessary steps to prevent this from happening again, and we remain at your service should you need any further assistance.
Kind regards,
The Peruvian Connection Team
Dishonest Behaviour
I ordered (paid) almost £800.00 to Peruvian Connection for two items. This was many weeks ago. Peruvian Connection arranged for Fedex to deliver. They will only do so if I sign for it. They do not give a time and I work full time away from home. I called Peruvian Connection many times to ask them to leave at the side of my front door just like Amazon, Next and other well run businesses. I also tried to contact FedEx. Despite my efforts it is obvious there will be no delivery. A few days ago I cancelled the order. Peruvian Connection refuses to refund me my money. They say it has to be returned to the warehouse. And shockingly, I learned for the first time that Peruvian Connection means the warehouse in Kansas. I was led to believe there was a warehouse in the UK. In fact, there is not. All they have is a telephone number but they still constantly advertise as if they are properly operating in the UK.
I do not know when I will ever get my money back. Peruvian Connection refuses to budge.
This is disgraceful and dishonest behaviour. If I had been told this before I would never have bought anything.
I will never buy from Peruvian Connection again but unless they change their policies. They should be immediately refunding me my money. They have no right to keep it. This is not legal under UK law.
17 March 2026
Unprompted review
Reply from Peruvian Connection
Dear H Richman,
Thank you for taking the time to share your experience, and we are very sorry for the inconvenience this situation has caused.
Please note that a signature is typically required for delivery; however, if you have specific delivery instructions (such as leaving the parcel in a safe place or with a neighbour), these can be provided when placing the order—either online or over the phone.
Regarding your refund, please rest assured that once the parcel is returned to our warehouse and processed, your refund will be issued immediately.
We sincerely apologise for the inconvenience and appreciate your patience.
Kind regards,
The Peruvian Connection Team
peruvian connection uk has a returns problem
Update 29th March . I bought a dress which turned out to have completely different proportions to previous similar dresses. I requested a return but they said they had no system in place atm for uk returns and were trying to remedy this. I have just been left waiting …so I would not recommend Uk customers buying from pc atm.
Iam a longstanding Peruvian connection customer , so I know the cuts and the sizing . I love the tops , skirts dresses and the patterned nightwear .
. I have ordered 4 other items in the last 2 months and they have all arrived promptly and been good .it would be good to have garment sizes or reviews . I hope they sort the returns issue very soon.
15 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Susan,
Thank you so much for your wonderful review and for being a longstanding Peruvian Connection customer. We’re delighted to hear that your recent orders have arrived promptly and that you’re enjoying them.
We’ve sent a request for your account information so that we can get in touch and provide you with the exact measurements for the dress you’re interested in.
Our Customer Care team is always ready to offer detailed fitting and styling guidance for any of our items, ensuring your next piece will be the perfect fit. Please don’t hesitate to reach out anytime—we would be happy to help.
Warm regards,
The Peruvian Connection Team
88yr old
88yr old - purchased from this company since it was started by Ann and her daughter! Everything now gone wrong! Latest order -- dress too large-- no way will this company arrange a returns label! Customer service give same rhetoric time and time again! I spent £150 of my pension for a special occasion
but cannot get this item returned-- how can we stop companies like this exploiting their customers? I think dear old Ann would be turning in her grave to see her daughter ruining the company she set up. DONT be tempted to buy from this bombardment of brochures.!!!
Hazel Bailey
10 February 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Bailey,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the difficulties you have experienced with your recent order.
The delay in receiving a return label has been caused by a technical issue with our return portal, which has temporarily prevented us from generating labels as usual. We have now been advised that we will resume issuing return labels shortly, and your return request will be handled as soon as the system becomes available again.
Please rest assured that the return window has been extended due to this delay, so you will still be able to return the dress without any issue. Our customer service team will be happy to assist you in completing the return and ensuring your refund is processed as quickly as possible.
Your long-standing support means a great deal to us, and we are truly sorry that this situation has caused disappointment. We hope to have the opportunity to restore your confidence in our service.
Warm Regards,
The Peruvian Connection Team
Are they actually scammers?! Beware the return policy.
Like many others, I have been waiting many weeks for them to allow me to return an ill-fitting dress. I wonder if this is some sort of scam to hold on to customers’ money. Do not buy from this company.
7 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Customer,
We’re truly sorry for the delay you’ve experienced with your return request.
We’ve reached out to request your order number and account information so we can review the situation right away. As soon as we have those details, we’ll contact you directly to provide assistance and work toward a prompt resolution.
We are looking forward to hearing from you, and again, we apologize for the inconvenience this has caused.
Sincerely,
The Peruvian Connection Team
Loyal Customer Lost
Have been a regular customer for years. My order was placed end of NOV and I started requesting a refund in DEC. All I was receiving were what seemed like CHAT GPT responses back when I was chasing a returns label as the portal was having 'technical issues'.
Last week I decided after chasing my return on a weekly basis to request a charge back from my bank account. This was refunded immediately. I have just received an email from Peruvian Connection expressing apologies and that there is no label generated. A store credit of only £35 was given as compensation which I find laughable.
4 March 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. McAndrew,
We are very sorry for the delay and completely understand how frustrating this experience must have been. Please know that we have taken all necessary steps to ensure that similar issues do not happen in the future.
Your feedback is extremely valuable to us, and we sincerely hope you will give us the opportunity to restore your confidence in Peruvian Connection.
Warm regards,
The Peruvian Connection Team
I placed an order back in October 2025
I placed an order back in October 2025. Part of it came but a skirt never did show up. I contacted customer service, they gave me a date that is was to deliver and again never showed up. I thought perhaps the item was out of stock but it showed as available in the catalogue and online so 3 weeks ago I placed an order and ordered it again, along with 3 other items. Everything was supposed to arrive today and I have received nothing, no notification about backorders or any other issue, so once again I am contacting customer service trying to find out what happened to my order. I have been a customer for many years, but I will never be ordering from this company again. Ordering from them is like throwing a coin in a fountain and hoping your order will arrive.
27 October 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Lynes,
We’re very sorry for the delays and completely understand how frustrating this must have been. Every effort is made to keep all items readily available; however, as a high-end producer of limited-edition garments crafted by hand, sometimes demand exceeds supply, and certain items may be pre-ordered.
Our customer support team will be reaching out to assist with your order and provide any information you need. We are always at your service to help with availability or questions about items you wish to purchase.
We genuinely appreciate your patience and will do everything in our power so that you enjoy the pieces you have ordered as soon as possible.
Warm regards,
The Peruvian Connection Team
Not 1* should be 000*
Not 1* should be 000* I have now been waiting for six weeks to receive a returns label to send back an item. I just get endless replies to emails and phone call saying their returns portal needs fixing and will be up and running in a few days. That’s for the last five weeks. Looks as if this is a universal experience- and something that’s been going on since last summer! Will now be looking for some legal redress and return of my money. They must be sitting on thousands of pounds of customer cash. I’ve bought from them before but NEVER again.
One week later, now seven weeks waiting for return details from Peruvian Connection. In the meantime another worthless response from them below. Read TrustPilot reviews on their returns and you’ll realise that this response is just verbiage. Not expecting to be able to return item. I won’t be shopping with them again.
17 February 2026
Unprompted review
Reply from Peruvian Connection
Dear Ms. Stafford,
We are truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns.
Please be assured that resolving your return and issuing your refund remain a priority for us. Our technical team is in the final stages of restoring full returns functionality, and as soon as the return label is ready, it will be emailed to you immediately.
We sincerely regret that this situation has affected your confidence in us. Thank you for your patience while we work to bring this matter to a complete resolution.
Warm regards,
The Peruvian Connection Team
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