Pershore Motor Group Reviews 

304
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Ref my post dated the 7th February 2025. It’s now 7 weeks and still waiting for this issue to be resolve. Like I have advised please make sure when you purchase a car from these guys you check the v... See more

Rated 5 out of 5 stars

A first class service. Ben couldn’t have been more helpful. He made what could have been a stressful process of trading in, buying a replacement, plus the admin etc., into a very straightforward exper... See more

Company replied

Rated 5 out of 5 stars

I recently sold my car through the Carwow auction site which was so easy to do, Pershore motor group had the wining bid, they contacted me to explain what would happen next. They arrived at the time w... See more

Company replied

Rated 5 out of 5 stars

We dropped by to have a quick look expecting a hard sell. However we met Ben who let us look around at our leisure. We were delighted to find a car we liked and were amazed that Ben managed to organi... See more

Company details

  1. Motor Vehicle Dealer

Written by the company

Pershore Motor Group are a family owned business with 2 sales sites Pershore Car Sales and Evesham Car Sales.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

304 reviews

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4.4

All reviews

(304)

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Rated 5 out of 5 stars

Excellent professional service…

A very smooth and professional service indeed!
Audi A7 is as advertised, my experience from first contact, Evesham car sales was met by a charming and knowledgeable sales assistant Meg. She guided me through options then supported me
through my decision. Excellent experience and customer service

14 May 2023
Unprompted review
Pershore Motor Group logo

Reply from Pershore Motor Group

Thank you for choosing Pershore Motor Group and for sharing your positive feedback about your recent experience with Evesham Car Sales. We greatly appreciate your kind words and are thrilled to hear that you had a smooth and professional service!

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

BMW 2 with 7 seats

Carl was very helpful and did a good deal and we got want we wanted a 7 seater car with a good warranty very happy

22 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for choosing Pershore Motor Group and for sharing your positive feedback about your recent experience with Carl. We greatly appreciate your kind words and are thrilled to hear that he was very helpful and provided you with a good deal!

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

Review Pershore motor group

We would like to express our gratitude and appreciation for the excellent service we received this month at the Evesham branch of the company. Mr Carl Tompson was especially helpful and very professional. Many thanks Mike Lavender.

4 May 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for taking the time to express your gratitude and appreciation for the excellent service you received at our Evesham branch. We're delighted to hear that your experience with us was exceptional.

We greatly appreciate your kind words regarding the assistance provided by Carl!

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

I recently bought a car from Pershore…

I recently bought a car from Pershore Motor Group . Very welcoming and helpful staff, Carl was brilliant, really appreciated his time and effort. A dream car was bought. Highly recommended

18 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for choosing Pershore Motor Group for your recent car purchase. We greatly appreciate your feedback and are thrilled to hear about your positive experience with our welcoming and helpful staff.

We're delighted that Carl provided excellent service and that you appreciated his time and effort!

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

Had the best experience buying a car…

Had the best experience buying a car from Pershore Motor Group.
Communication with Megan has been fantastic and the purchase was so straight forward. Was treated wonderfully in the garage by everyone and will definitely be going back there when I change my car in the future. Fully recommended x

29 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for sharing your wonderful experience of purchasing a car from Pershore Motor Group. We're thrilled to hear that it was the best experience for you.

We greatly appreciate your kind words regarding the fantastic communication with Megan!

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

Boots were up on cars on there…

Boots were up on cars on there forecourt ,I needed a big boot for my job ,Carl a friendly chap approached me and we talked through a few cars but settled on the 3008 ; very helpful,very happy highly recommended

29 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for sharing your positive experience with us at Pershore Motor Group. We're delighted to hear that Carl was able to assist you in finding the perfect car with a spacious boot for your job.

We appreciate your kind words about Carl's helpfulness, and we're glad that you're very happy with your choice of the 3008.

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

Fantastic service with Meg again

This is the second car I’ve had off Meg at the Evesham branch and I have been driving it for a week or so now and absolutely love it, thanks again Meg for all your help!!

24 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for being a valued customer at our Evesham branch and for choosing Meg once again for your car purchase. We're thrilled to hear that you're enjoying!

We appreciate your kind words of appreciation for Meg's assistance!

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

Great experience with Carl when we…

Great experience with Carl when we bought my fiancés car, very professional throughout.

15 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for sharing your positive experience with us at Pershore Motor Group. We're delighted to hear that you had a great experience with Carl when purchasing your fiancé's car.

We pride ourselves on providing professional service to all our customers, and we're glad that Carl exemplified this during your interaction!

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

Very trustworthy excellent service and communications

Bought a car sight unseen, for the first time. Spoke to Carl who was very knowledgable and took the time to send me all the information I needed, including service history and comprehensive photos. Spoke a few times about the car and agreed a great price. Carl kindly picked me up from the railway station, and gave me the opportunity to test drive the car before handover. The car was immaculately presented and drove beautifully. Throughout my dealings with Carl i found PMG were very responsive and trustworthy. Looking forward to enjoying the new car, and would absolutely buy from them again.

27 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for sharing your experience with us at Pershore Motor Group. We're thrilled to hear that you had a positive and seamless car-buying journey, even when purchasing a car sight unseen.

We appreciate your kind words about Carl and his knowledge, as well as the efforts made to provide you with detailed information, service history, and comprehensive photos of the car. It's fantastic to know that you felt confident and well-informed throughout the process!

Best Wishes,
Pershore Motor Group

Rated 5 out of 5 stars

I recently had the pleasure of getting…

I recently had the pleasure of getting a car from Pershore Motor Group and in particular, Callum. Callum was extremely helpful and knowledgeable throughout the process. He was patient and not pushy. His advice was invaluable and he was more than happy to answer any questions I had. I would highly recommend Pershore Motor Group and Callum if you are looking to buy a car.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

PMG - great service

Really easy, simple and straightforward process - which was all completed in a few minutes. Megan and all the team were really helpful and nobody tried to force things on us we didn't want. The garage caries a great range of cars in a similar bracket so no need to spend hours trawling around a car supermarket looking at things you're not interested in.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Regular customer

I have bought quite a few cars from evesham motors and always had a good experience with the sales team. Meg has always gone above and beyond to help with anything I needed with the car. Highly recommend.

1 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you've had a great experience with our sales team and that Meg has been especially helpful to you.

It's always our goal to provide the best possible service to our customers, and it means a lot to us to hear that we've succeeded in doing so. We truly appreciate your loyalty and support, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Amazing Service

Came in and Elliott helped out, absolutely amazing service and made everything seamless. Will definitely be back in the future.

15 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Elliott provided you with amazing service and made everything seamless for you.

We truly appreciate your kind words and look forward to serving you again in the future. Please don't hesitate to reach out to us if there's anything else we can assist you with.

Pershore Motor Group

Rated 5 out of 5 stars

5* service from Meg!

2nd car off meg, helped me out amazingly even though it seemed impossible to get me into another car but she got me a superb car! Would highly recommend

14 April 2023
Unprompted review
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Reply from Pershore Motor Group

Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that Meg was able to assist you in getting a superb car even though it seemed impossible.

We truly appreciate your loyalty and support, and we look forward to serving you again in the future. Please don't hesitate to reach out to us if there's anything else we can assist you with.

Rated 1 out of 5 stars

Avoid at all costs!!!

Absolutely shocking customer service!!!! Manager should not be in the position he is. Suggest retraining is required. Complete cowboys, currently going through trading standards to get sorted.

10 April 2023
Unprompted review
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Reply from Pershore Motor Group

Dear Col,

We are very sorry to hear that your recent experience with us fell short of your expectations. We take all feedback seriously and appreciate you bringing this matter to our attention.

We would like to assure you that we do not condone any behavior that goes against our high standards of customer service. We would appreciate the opportunity to learn more about your concerns, so we can take the necessary actions to rectify the situation.

Could you please send us an email at complaints@pershoremotorgroup.co.uk with your contact information and the best time to reach you? One of our team members will be in touch shortly to discuss your concerns and work towards a resolution.

Again, we apologise for any inconvenience caused and look forward to the opportunity to make things right.

Rated 1 out of 5 stars

"Abandon all hope, ye who enter here"

Given my partner's experience with the Mercedes, previously rated, we decided to go to their store on Friday and see if they were an actual retailer or fraudsters. I'll be honest, they have 2 locations, with a few cars in them, nothing flashy, nothing too bad on the outside. This got my hopes up, thinking it proves that they are honest traders. Speaking to one of the employees, they have reluctantly confirmed that there is no definitive answer on when the part for the initial car will arrive but they suggested a different one. My partner agreed that provided we got a good APR through their preferred financing companies, he will take the second car. We have now given them my details: photo of the licence, bank details, email, address and so on. We were told that we would receive a phone-call the following day with the result of the credit request. I have not received any emails from any financing companies. The following day, having received no calls from them, I asked my partner to call and ask about their answer. Being bank holiday weekend, I didn't think much of it when they said the financing company didn't return with an answer.
Today, my partner received a call from them saying that after taking the money from what I believe to now be 2 different financing companies, for 2 different cars, they refuse to sell any of the 2 cars because according to them my partner would use the cars for drag racing or burnouts and return them after the tires were used. They have no basis for their refusal as my partner is a professional driver, with an absolutely clean record and I have only had a parking fine ever since I got my licence. My opinion is that they reached the end of their trail of lies and invented a pathetic excuse not to hand over any car while receiving money twice. I am now in the position where a credit check has been made in my name, a loan has probably been granted by their preferred financing institution and have to pay it back even though I have not received any goods. I have to pay £15 to see which institution has been used and contact them to cancel (if possible) the loan made in my name. This is clearly FRAUDULENT and I will contact trading standards.

11 April 2023
Unprompted review
Pershore Motor Group logo

Reply from Pershore Motor Group

Dear Simona,

Thank you for bringing this matter to our attention. We are sorry to hear about the experience you and your partner had with us. It is not the kind of service we pride ourselves on providing.

We would like to assure you that we take all complaints seriously and will investigate this matter further. We would appreciate it if you could please send an email to our complaints department at complaints@pershoremotorgroup.co.uk and we will respond as soon as possible to help resolve this issue.

We apologise for any inconvenience caused and will do our best to rectify the situation.

Sincerely,
Liz
Pershore Motor Group

Rated 5 out of 5 stars

purchased the wrong vehicle

having purchased a manual car I realised due to hip problems I needed an automatic having spoken to Matt at Pershore he found me one and even went the extra mile by delivering it on a Saturday night I am delighted with my new car and the professional way Matt and Pershore delt with my problem

25 March 2023
Unprompted review
Pershore Motor Group logo

Reply from Pershore Motor Group

Thank you for taking the time to leave us such a positive review! We're delighted to hear that Matt was able to find you an automatic car that met your needs and that you're happy with your new vehicle.

We truly appreciate your kind words and look forward to serving you again in the future. Please don't hesitate to reach out to us if there's anything else we can assist you with.

Rated 1 out of 5 stars

Applied for finance with Zopa for a…

Applied for finance with Zopa for a Mercedes E350 cabriolet they had for sale and been approved. I have payed the £99 fee to block the car and I have been called to be told that the car is on its way for a service and MOT. They told me that it failed on a seatbelt tensioner fault and ordered the part for it but don’t know when they will have it to fix the car. It is almost a week now and they don’t call or send an email to let me know. The finance team already sent the money to these guys but I still don’t know if I will have a car or not. Disgusting treatment received when was on the phone as you can’t ask questions. The person that answered kept on talking and talking and just didn’t let me ask anything.

31 March 2023
Unprompted review

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