I’ve been buying from Percival for years and for a while everything has been great.. but something has changed at Percival. The quality of clothing is still very good although the sizing and f... See more
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Review summary
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Reviews shaping this summary
** I have edited my review to reflect customer services getting in touch** Refund now resolved - it sounds like they have been rather busy. Would recommend the clothes 👍 ——————————————- Boug... See more
Company replied
Clothing is good quality, was really happy with one of the shirts I received. However, much like other customers, I have requested a return for another item and the request is still pending. Request... See more
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Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
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Company details
- Men's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Online Marketplace
- Outerwear Store
- Tuxedo Shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
2.8
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tired of only seeing perfect reviews
Tired of only seeing perfect reviews? Here's an honest one.
T-shirt quality is genuinely impressive — thick cotton, great shape, and the print looks sharp. I bought the Perci and Rossi Martini Oversized T-Shirt. Tip: go down max one size in their oversized collection.
Delivery was promised Friday the 8th, arrived Wednesday the 6th. I bought it 1 may. So about 3-4 days is the est delivery time. Looks even better in person than in the photos.
Only downside is their marketing — I'd never heard of them before an AI recommended them to me. Glad it did.
Would recommend without hesitation. I can promise that this will not be my last order from them. And i really recommend giving them a try!
6 May 2026
Unprompted review
Reply from Percival
Hi Vincent,
Thank you for taking the time to leave this honest review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with your purchase and of the delivery.
I will pass on the feedback mentioned to our team, for review.
Kind regards,
Percival Customer Care
Great it is my favourite piece.
28 October 2025
Reply from Percival
Hi Jake, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
T-shirt quality has definitely dropped…
T-shirt quality has definitely dropped somewhat and in the 3-pack I received, all were slightly different sizing and length, with one being too short for wear.
5 January 2026
Reply from Percival
Hi Luke, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. Your feedback will be forwarded to our relevant department for improvements. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Failed to deliver purchases, kept money anyway
It has now been over a month since I ordered clothes from these guys.
Their shipper has lost the parcel but my contract wasn't with the shipper. It is with Percival. I couldn't care less how they get my purchases to me, just that they do.
However, four emails to them have been ignored over the last month.
I left a negative review. They replied to THAT, because it was public, asking me to email them again. I emailed them again. They ignored it 😂
Do not buy from these guys.
30 April 2026
Unprompted review
Reply from Percival
Hi Thomas, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Warning!
Warning!! Don’t order from these cowboys. Accountability = zero. Customer service = zero. Never received my order. They have no idea what happened. Rather than chase it up and resend they have cancelled it. Don’t get my started on refunds with Percival. Unless you chase them you will not receive one.
30 April 2026
Unprompted review
Reply from Percival
Hi Mark, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Reply from Percival
Hi Killian, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Waiting a month for a refund and no…
Waiting a month for a refund and no response to emails. Do not shop here.
30 March 2026
Unprompted review
Reply from Percival
Hi Lexoe, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. Our email address is hello@percivalclo.com . We are looking forward to hearing from you. Kind regards, Percival customer care.
Poor communication via email …
Take forever to reply to email request to send back an item.
Take forever to receive refund for returned goods.
28 November 2025
Reply from Percival
Hi Katie, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Customer service is brilliant
Customer service is brilliant - I’ve had great experiences both online and in their store in Spitalfields. Two members of staff helped me pick out a suit for an upcoming event. I was also informed of an upcoming sample sale which was brilliant.
20 March 2026
Unprompted review
Reply from Percival
Hi Duncan, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Missing refund
Sent back partial order for a refund as the sizing is not great on their products. This was confirmed as delivered back to Percival on the 9th April - nearly two weeks later and no refund has appeared. Seems to be a consistent experience judging by other reviews…
1 April 2026
Unprompted review
Reply from Percival
Hi Elliot, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Still not received my refund after the…
Still not received my refund after the parcel was delivered to them over a week ago. This is off the back of Percival sending me the wrong item twice in a row. You will see they constantly respond to reviews on here stating “this is not representative of their usual service” which is absolutely not true. They are very poor from an administration/logistics perspective and it is not worth the risk of buying from the online store in case you have to return.
18 April 2026
Unprompted review
Reply from Percival
Hi Tom, Thank you for getting in touch. I am so sorry to hear you have not received your refund. I would love to help. So that we can help further can you kindly contact us at hello@percivalclo.com with your order number and quoting reference #48363 so we can look into this for you. If you have any other queries please don't hesitate to contact us.Percival Customer Care
Slow refunds and no customer service.
Waited nearly a month for Percival to refund me following a return and still haven't received my money. Seems an excessive wait when courier has confirmed they have goods in hand within a day or two of me returning. I've also emailed them directly twice to politely ask what the delay is in the hope I'd at least get some reassurance that the return is in process. Haven't received a single response. They seem to have very poor customer service and won't be shopping again.
17 April 2026
Unprompted review
Reply from Percival
Hi Andrew, Thank you for getting in touch. I am so sorry to hear you have not received your refund. I would love to help. So that we can help further can you kindly contact us at hello@percivalclo.com with your order number and quoting reference #48363 so we can look into this for you. If you have any other queries please don't hesitate to contact us.Percival Customer Care
Impressed and Excited to order more!
Had a wonderful experience with Percival. Ordering and receiving my suit was made easy, even though I was ordering from the US. When my suit arrived, I realized I had ordered the wrong size. Percival did not waste any time making the return and exchange process as simple as possible.
I will definitely be ordering from Percival again, and I have already started recommending them to my friends.
18 March 2026
Reply from Percival
Hi Michael, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Return experience not great
My 3rd purchase from Percival. I was sent one item that had very clearly been smoked in (the package reeked of cigarettes when I opened it.) A few other items didn't fit so I made a return from the US. Items were received back in the UK on 26 March, but no follow up, no refund. I'd seen a lot of these reviews before, but was hoping it was an anomaly. I'd recommend for t shirts but will likely steer clear for other items.
18 March 2026
Reply from Percival
Hi Andrew, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Meh. Poor service, ok tailoring
Bought a suit in Jan sales.
Had issues and emailed to their customer service but had no response. This has now elapsed past the returns date and I'm left with a suit that doesn't fit and can't exchange.
This will likely get a response as it's public, but know they don't reply to their customer service line.
31 January 2026
Unprompted review
Reply from Percival
Hi Edward, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
No refund
I returned 2 items back on the 14th March and they were delivered back on the 17th and still no refund. I've sent 2 emails with no response.
30 March 2026
Unprompted review
Reply from Percival
Hi Robert,
Thank you for taking the time to leave this review.
I'm very sorry for the delay of your refund. Please be assured that this is not a reflection of our usual standards of service.
I can confirm that the refund has now been processed and a confirmation email will follow.
I have passed on your feedback to our team, for review.
Thank you,
Percival Customer Care
High Quality Clothing and Excellent Customer Service
I love the clothes - the quality is high and the style is usually right up my street.
Customer service, by Michelle in particular, is top notch.
26 March 2026
Unprompted review
Reply from Percival
Hi Charlie,
Thank you for taking the time to leave this positive review.
These reviews are invaluable to small brands like Percival :)
We are glad that you are happy with our products and of our customer service!
Kind regards,
Percival Customer Care
First time Trustpilot reviewer
Very mixed feelings about this business - I own some great clothes from them. Their sweaters are good quality and t-shirts are nice, if not a little long in the body. I have a fleece jacket from them too which I really like. I will say that it was sold as a "wool" fleece and is actually wool/polyester blend (disappointing for the price paid) but I should have checked the details before purchasing. Sizing is inconsistent but then I am tall and slim so not necessarily the average customer.
The reason for the review is the returns service. I have routinely waited up to three weeks for my return to even be acknowledged, let alone refunded and I am now coming up to a month on my most recent return, with inPost having delivered a couple of days after my sending. This is the worst returns service I have ever experienced and they are a big enough business now to have no excuse. A genuine warning - do not buy from Percival online unless you are either 100% sure you are going to keep the clothing or are willing to wait with uncertainty for 3-5 weeks to see if you will get a refund on a return.
30 March 2026
Unprompted review
Reply from Percival
Hi there,
Thank you for taking the time to leave this review.
I'm very sorry that the sizing and material was not as expected in your order. Please be assured that this is not a reflection of our usual standards of service.
Please also accept our apologies for the delay of your refund. This has now been processed for you and a confirmation email, will follow.
I have passed on all of your feedback to our team, for review.
Thank you,
Percival Customer Care
Shocking customer service
Shocking customer service, did not respond to any e mails took forever to refund. Would never use again
22 November 2025
Reply from Percival
Hi Mike, Thank you for getting in touch. I am so sorry to hear of the delay in you receiving your refund. I would love to help. I can see this has now been refunded. Please know this is not our usual standard of service.If you have any other queries please don't hesitate to contact us.Kind Regards,Percival Customer Care
Styles ok, materials heavily sub-par for price
Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I'd like. However, the materials are really sub-par for the price. Nearly every garment is mostly synthetic material - even the "wool" garments are a blend. For items that run into $300/ per, you'd expect higher quality production and materials.
18 March 2026
Unprompted review
Reply from Percival
Hi Eric, Thank you for getting in touch. I am so sorry to hear the quality of the items were not as expected. I would love to help. Thank you for your providing the feedback. We are always trying to find ways to improve the quality of our designs. Your feedback will be passed onto the relevant team so they can look into this. If you have any other queries please don't hesitate to contact us.Kind Regards, Percival Customer Care
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