Penworld Reviews 

8,211
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 733 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast and professional delivery service, noting that packages arrive securely packed and beautifully gift-wrapped with thoughtful handwritten notes and complementary sweets. Buyers also appreciate the outstanding product quality, extensive catalog of items, and the polite, helpful nature of the sellers during every transaction. Though some customers noted minor fulfillment mix-ups or expressed that delivery could occasionally be slightly faster, these were isolated observations. Despite these small details, shoppers remain thoroughly impressed with the overall service and state they will definitely return for future purchases.

What people talk about most

Product

People report positive experiences with product, highlighting the great quality, beautiful gift wrapping, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Service

Reviewers highlight positive aspects of service, praising the fast shipping, professional assistance, and... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast shipping, friendly service, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service and delivery were fast and professional. My newly engraved mechanical pencil arrived in a lovely pouch (which I didnt expect and a hard boiled sweet). Thank you Penworld. I will be back fo... See more

Company replied

Rated 5 out of 5 stars

Everything was timely and well done; the product met my expectations. I also appreciated that, even though my order was modest this time, I still got a thank-you note and candy. It's the kind of gestu... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. also in
  3. Pen Store

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(8,211)

1,642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Penworld's collection is amazing

The description is detailed from the brands. Images are high quality and good variety across all sorts of pens. Various price points from the basic pen to the uber-luxurious. The delivery options are good and the customer can choose according to their preferences. Smooth payment system. A very good online web-shop. I highly recommend to purchase from penworld.

28 October 2026
Penworld logo

Reply from Penworld

Hi Kaustav,
Thank you for such a thorough review. Enjoy your new pen!
Yves

Rated 5 out of 5 stars

Fast and Professional

The service and delivery were fast and professional. My newly engraved mechanical pencil arrived in a lovely pouch (which I didnt expect and a hard boiled sweet). Thank you Penworld. I will be back for more and I would highly recommend you.

25 October 2026
Penworld logo

Reply from Penworld

Hi Ado,
Glad the engraved pencil arrived safely, and that the pouch was a nice surprise.
Yves

Rated 5 out of 5 stars

Great experience

Great experience, quick delivery and lovely personalised service

28 October 2026
Penworld logo

Reply from Penworld

Hi Martina,
Thank you, always nice to see you back!
Yves

Rated 5 out of 5 stars

Top service & price

Smooth shopping experience and top service as usual! Fast delivery, careful packaging, and a lovely thank-you note with a sweet surprise.

25 October 2026
Penworld logo

Reply from Penworld

Hi Jasminka,
Thank you, and see you next time!
Yves

Rated 4 out of 5 stars

The service is very good but…

The service is very good they tell you when an item gets back in stock and they arrive quickly. The only thing I would say is their website is very average and not easy to find what you’re looking for. If they improved that I’d give them a 5. They could get a 5* if they had a reminder or a membership set up where you could subscribe to items like refills for your diaries etc that would be an excellent addition to their services.

26 October 2026
Penworld logo

Reply from Penworld

Hi Mark,
Thanks for the honest feedback. We're working on improving the search on our site, and a reminder for diary refills is a good idea that we'll take with us.
Yves

Rated 5 out of 5 stars

Great experience

Great experience! Thanks Yves for the packaging and care. Would highly recommend and will buy from here again!

26 October 2026
Penworld logo

Reply from Penworld

Hi Sofia,
You're very welcome, it was a pleasure to pack!
Yves

Rated 5 out of 5 stars

This is my second time to order…

This is my second time to order personalised pens as gifts. I was pleased with my first order as the pens were of great quality, easy to order and arrived quickly. Thankfully this second order has been equally good. The pens will make lovely gifts. They have come beautifully gift wrapped and look fantastic. I am very pleased with the products and service. Thank you!

21 October 2026
Penworld logo

Reply from Penworld

Hi Gearóid,
Thank you for coming back for a second round of gifts. We hope they're a hit!
Yves

Rated 5 out of 5 stars

Excellent products and service

Excellent products, carefully packed and with fast service.

21 October 2026
Penworld logo

Reply from Penworld

Hi Mario,
We take our time packing, good to know it shows. Thank you!
Yves

Rated 5 out of 5 stars

Great Service

Quick delivery, lovely packaging, and personalisation of items was great!

23 October 2026
Penworld logo

Reply from Penworld

Hi Ciara,
Glad the personalisation turned out the way you hoped!
Yves

Rated 5 out of 5 stars

Fair prices, excellent service!

Stock availability, fair to good prices and fast deliveries. Strongly recommend!nd

21 October 2026
Penworld logo

Reply from Penworld

Hi Luís,
Thanks a lot for the recommendation, enjoy the new pen!
Yves

Rated 5 out of 5 stars

This company is brilliant

This company is brilliant. They stock every pen and ink and refill and pencil possible. At 52 years young I wanted to revisit the fountain pen and after extensive research on penworld.eu website i chose the Japanese made Pilot 823 clear. I couldn’t chose the nib size between fine and medium. There are no shops in Ireland to try this pen nib out so i ended up buying the Pilot 823 fine and medium nib in 14K gold. The Pilot pen is phenomenal and everything i wished for and i also went with Pilots recommendation of Pilot Iroshizuku ink. I am extremely happy and proud of my two pens and I don’t need any more. But having said that Ive now gained a trusty long term supplier for my Pilot inks for rest of my living days. I wouldn’t use anyone else. The staff are very knowledgeable and friendly and very fast deliveries times to Ireland. Thank you all again at penworld.eu.

Kind Regards
Fergal Smith

12 October 2026
Unprompted review
Penworld logo

Reply from Penworld

Hi Fergal,
Two nibs instead of one is a nice way to settle the fine or medium question. Enjoy both 823s, and thank you for taking the time to write all this.
Yves

Rated 5 out of 5 stars

Perfect Experience

Everything was timely and well done; the product met my expectations. I also appreciated that, even though my order was modest this time, I still got a thank-you note and candy. It's the kind of gesture that makes customers want to come back and do business with you.

15 October 2026
Penworld logo

Reply from Penworld

Hi Xenia,
Big order or small, it gets the same care. Glad the note and candy made you smile.
Yves

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