We had a few questions for the team ahead of renewing our insurance. The Pedal Cover team we really helpful. They went out of their way to find out the correct answers . Often when taking out insur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pedal Cover are one of the few companies who will insure your e-bike, bikes and your home and contents. When thieves cut through my gold standard lock outside my house and took my bike, Pedal Cover re... See more
Company replied
The team at pedal cover were very communicative and accommodating to the situation I was in (after crashing my bike). The process of providing details was relatively simple and Jonathan was a great he... See more
Company replied
I have been contacting Pedal Cover regarding home and cycle insurance for quite a few years now, and have been given lots of valuable advice, cost savings tips etc during that time. The staff are alw... See more
Company replied
Company details
- Cycle Insurance Company
- Home Insurance Agency
- Insurance Agency
- Sports Insurance Company
- Travel Insurance Company
About Pedal Cover
Written by the company
Pedal Cover provides specialist insurance for cyclists in the UK.
We arrange bicycle insurance, home insurance for cyclists, and cycle travel insurance.
Our products are designed around how cyclists actually ride, store, and travel with their bikes, rather than generic household or travel assumptions. We work with established UK insurers to provide clear, appropriate cover for different types of cyclists and households.
We arrange bicycle insurance, home insurance for cyclists, and cycle travel insurance.
Our products are designed around how cyclists actually ride, store, and travel with their bikes, rather than generic household or travel assumptions. We work with established UK insurers to provide clear, appropriate cover for different types of cyclists and households.
Contact info
Abbey Road, Ewenny, CF35 5BN, Vale of Glamorgan, United Kingdom
- 0800 121 4424
- enquiries@pedalcover.co.uk
- www.pedalcover.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pedal Cover
Hi Chris, Thanks for taking the time to leave us a review, much appreciated. Glad you are happy with the cover and service. Stay safe, Team Pedal Cover
Great price for combined ebike + home &…
Great price for combined ebike + home & contents cover. Helpful & friendly people on the phone.
4 August 2024
Reply from Pedal Cover
Hi Tony, Thanks for taking the time to leave us a review and glad that you had an all round great experience! Stay safe and Happy Cycling, Team Pedal Cover
Had a renewal for £1317
Had a renewal for £1317. Went on line and got a quote for £442. Would have been appreciated if we had been told about this different policy.
1 August 2024
Reply from Pedal Cover
Hi Ross. As discussed, the online quote you found was for a very different type of policy than the one you’ve had with us for many years. Therefore, we provided a renewal quote based on the requirements we have previously covered for you, which wouldn't have been covered by the online quote. We're delighted to have you with us for another year and are pleased to offer an alternative product that meets your needs. Stay safe, Team Pedal Cover.
Reply from Pedal Cover
Hi David, Thanks for taking the time to leave us a review. Glad you are happy with the user experience. Stay safe, Team Pedal Cover
This felt different to your normal…
This felt different to your normal insurance experience. I spoke with the same person each time and I get that understood our strange cycling world.
25 July 2024
Reply from Pedal Cover
Hi Jonathan, thanks for taking the time to leave us a review, it really means a lot! Looks like you were dealing with Joe, I've passed your feedback onto Joe's line manager. If you need anything further, don't hesitate to ask. Happy Cycling, Team Pedal Cover
Smooth & efficient renewal
Smooth & efficient renewal. Slight price increase on last year
24 July 2024
Reply from Pedal Cover
Hi Clare, Thanks for the review. We've tried our hardest to keep renewal premiums down as much as possible despite the current market increases and we thank you for your continued support over the years - it truly is appreciated. Stay safe & Happy Cycling, Team Pedal Cover
Good cover for those with eBikes.
23 July 2024
Reply from Pedal Cover
Hi David,, Thanks for taking the time to leave us a review, much appreciated. Glad you are happy with the cover for your E-Bike. Stay safe, Team Pedal Cover
Around great service a good premiums
22 July 2024
Reply from Pedal Cover
Hi Simon, Thanks for taking the time to leave us a review and glad that you felt the service was great. Always happy to answer any questions you may have. Stay safe, Team Pedal Cover
Useless, didn't cover bike where I live despite one of the most secure places
Locked with two gold sold secure locks (150pounds each) to the strongest immovable object, in underground parking garage with 24h concierge, CCTV and residents-only access, in the building I live. E-bike was stolen (locks cut), and even though they cover a "hallway" with residents-only access, and even though there's literally a hallway leading up or the car park, with no additional security, they decide not to cover it.
Complaints procedure was no help either, so I'm now working with a solicitor to take matter to ombudsman. Any reasonable person reading policy detail would agree my situation is covered, company chooses extremely narrow reading to avoid paying out.
10 July 2024
Unprompted review
Reply from Pedal Cover
Hello Cristi,
I am sorry to read that you disagree with our claim decision and complaint assessment. We do not agree with your view that an underground carpark could be classified in the same way as a hallway. I can see that our complaint staff have reviewed your case and included all of the details you would need in order to submit your appeal to the Financial Ombudsman service. Yours sincerely, Team Pedal Cover
Reply from Pedal Cover
Hi Mandy, Thanks for taking the time to leave us a review and glad that you felt the service was excellent. Always happy to answer any questions you may have. Stay safe, Team Pedal Cover
Reply from Pedal Cover
Hi David, thanks for the review, much appreciated! Give us a shout if you need anything further. Happy cycling, Team Pedal Cover
Clear spoken knowledgeable handler very…
Clear spoken knowledgeable handler very pleased with his helpfulness
22 July 2024
Reply from Pedal Cover
Hi Michael, Thanks for taking the time to leave us a review. We would love your feedback on what we could have done to earn that extra star? Happy Cycling, Team Pedal Cover
Brilliant
Fantastic advice and service from the Pedal Cover team in setting up a policy that suited my slightly non-standard requirements.
19 July 2024
Unprompted review
Reply from Pedal Cover
Hi Alex, cheers for the review, much appreciated! Give us a shout if you need anything further. Happy cycling, Team Pedal Cover
Good choice for active holiday
The cover was very comprehensive and the website very straightforward to use.
9 July 2024
Reply from Pedal Cover
Hi Katharine, Thanks for taking the time to leave us a review. Glad you are happy with the product and website. Stay safe and enjoy your trip! Team Pedal Cover
Reply from Pedal Cover
Hi Alun, Thanks so much for the glowing review and for your continued support over the years - it truly is appreciated. Stay safe & Happy Cycling, Team Pedal Cover
Reply from Pedal Cover
Hi Christian, Thanks for taking the time to leave us a review. We would love your feedback on what we could have done to earn that extra star? Happy Cycling, Team Pedal Cover
Reply from Pedal Cover
Hi Jonathan, Thanks for taking the time to leave us a review. Glad you are happy with the product and price. Stay safe, Team Pedal Cover
I got a timely reminder
I got a timely reminder that my insurance was due for renewal, it was easy to go on line and check the policy. I needed to make a few changes which was straightforward.
My policy after at least five years is still less than what I was paying before I moved to Pedal Cover.
16 June 2024
Reply from Pedal Cover
Hi Eileen, Thanks for the review and for renewing with us for another year! Happy Cycling and stay safe, Team Pedal Cover
Easy to deal with and good price
18 June 2024
Reply from Pedal Cover
Hi Mark, Thanks for taking the time to leave us a review. Always happy to assist in any way. Stay safe, Team Pedal Cover
Reply from Pedal Cover
Hi Michael, cheers for the review, much appreciated! Give us a shout if you need anything further. Happy cycling, Team Pedal Cover
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.