P.C. Richard & Son Reviews 

I was just at the store on 86 Street in Manhattan looking for a 24 inch television. Everything they showed me was too expensive as I was leaving. I saw 2 -24 inch TVs off to the side. Both were the were within my price range. I gave it to the sales assistant an LG tv. He rang it up and I said why is it so 30% off he told me flat out, it was the last one we had. We just wanted to get rid of it. I got it Home and it was missing two components the screws for the legs and the adapters for the TV to the cable box I went back and had the sales assistant, and the manager tell me that even though it shown in the picture as included in the box, it’s not included in the box. That’s when I found out that I had a floor model and then sold me adapter. That was the cost of the adapter back to the same price of paid if I bought a brand new one this is disgraceful friend I had a friend Mike Donnelly, who worked for your company and I never had an issue like this , they flat out lied the manager and the sales assistant , neither say I won’t be using that store anymore or maybe any of your stores. How far are you’ve fallen.

I totally agree with everyone that gave them 1star!!! Customer Service (especially Managers) treat you like crap after you’ve purchased an item… I purchased two very expensive TVs from them had problems both times.. just purchased a 80inch Samsung and when it was delivered they only checked to see if it turned on my plugging it in wall never looked at anything else when I got someone to mount it on wall the piece that was supposed to be connected to TV was just laying in box not connected to TV I called and told them what I was experiencing they sent out a Tech and offered to fix it not replace it… mind you I only had the TV for 2 WEEKS!!! Manager gave me such a hard time because I told him you sold me a defective TV and the only thing the manager was saying was (the tech) said he could be repaired and he wasn’t going to swap it out for another one… I threatened to call Consumer Protection and the State Attorney General Office then he said well if you can get the TV back to them they would swap it out for another… I had to pay someone to borrow their truck to get it back to them and the manager kept repeating if the screen was cracked (just a little bit he wasn’t going to except it!! Mind you a crack screen WAS NOT the issue!! They even wanted to charge me $250 just to mount it and the bracket was already on the wall!! I have a P.C. Richard credit card and I have spent alot of money with these crooks but I promise myself I will not go through this again cause it wasn’t the first time they’ve given me problems!! The managers talk to you like you’re a piece of “crap” I will not close my account out cause it will hurt my excellent credit I’m gonna let them do it but I promise you I’ll NEVER purchase anything else from them again!! Please don’t purchase the extended warranty because the only thing they offer is to fix the problem NOT replace it!!! I could go on and on about this store but I’ve wasted enough of my time writing… Go to Best Buy better merchandise and much BETTER CUSTOMER SERVICE and no problems returning if there’s a problem with your purchase!!!!

Don't ever buy an extended warranty in PC RICHARD AND SON!!!. They sucks !!! It's better to buy a new equipment (thus Refrigerator or any electronics). The stress that we experience is not worth it. Never buy any appliances in that store ever.

My Wife and I went to PC Richards and Son, located at Steinway St. in Astoria Queens, and was assisted by Sales Associate, Conatantine "Gus" Demetriou, with the intention of purchasing a washer and dryer. Gus was extremely knowledgeable of the products and helped was pick out a washer and dryer that fit out needs. Gus took his time with us and as thoughtfull throughout the process. We were also contemplating purchasing a range and refrigerator in the furture, we were so impressed with Gus, that we made the additional purchase of the range and refrigerator on the spot and are now loyal PC Richard and Son customers and will recommend friends and family. Sincerely, Duane and Diane Leisenheimer

I had a wonderful experience with the customer service rep today. He was very helpful and knowledgeable

This company does NOT put their customers first. I bought a refrigerator and was guaranteed a delivery date and took off from work. The refrigerator wasn't delivered - warehouse claimed that the date I was given was the delivery date to the warehouse, not my home. So I took another day off for delivery 2 days later, but still the item wasn't delivered. I had to take another day to be home for the actual delivery. I lost 3 days of work for this and all the corporate office offered me was $150 off. Insulting.

I bought dishwasher, purchased installation and removal of old dishwasher. They dropped off new dishwasher, claimed that they could not work / open/close the water line connecting the dishwasher, did not try loosening spray. Took off and said call plumber. PCrichards is not refunding installation fee - it was a Labor Day promo and I guess all along the plan was to keep promo $$ for the installation

They have the worst service ever , I really miss Sears service . I bought all my appliances for 3 houses from PC Richard's and son , I got the 8 year warranty on everything, biggest mistake of my life . Their Service department has the lowest ranking in the industry . My 1st experience to use the warranty started March of 2024 to repair my Range , they had at least 4 no shows , for various reasons , No communications what so ever , and ever time I would call to complain they would start from Zero . They are quick to sell you the warranty, but my advice is never to buy it from them at all. Until today August 24 2024 , my Range has not been fixed . I am so upset beyond belief.

Horrible delivery experience!!!Was given a 11:15-3:15 window which was not a problem.At 3pm I went on line to check.They changed my window to 1:15-05:15 without letting me know.Why give windows if they don't follow them.Guess customers times are not important.Not what PC Richard used to be like.

I never have a problem with shopping at P. C. Richards so long as I don’t shop at Ralph ave. In Brooklyn NY. If you shop there check your receipts and your products. Some of the people who work there are less than ethical. They switch products and act shocked when you catch them. The selling practices are horrible. BUYERS BEWARE. Choose another location to shop.

I bought a dish washer. It broke within the year. When I called them to discuss the issue the customer service rep said, “If things didn’t break, no one would make money.”

Twice the delivery truck broke down they called at 4:30 for the delivery window that was supposed to be at 9:15 to 1 PM
And the driver yelled and screamed on top of his lungs saying that they were too busy for delivery

This is a review about the excellent customer service my husband, Arthur and I, Nelia Jimenez received from Kevin Jarett of Paramus, NJ, branch of Hanover PC Richard & Son.
We ordered side by side Subzero Classic refrigerator, Subzero under the counter beverage refrigerator, Wolf 6 burner- cooktop, wall Wolf single oven, Wolf steam convection oven, Wolf range hood and accessories, and Cove dishwasher. Delivery of those appliances were delayed at different times because of logistic issues due to Covid but Kevin reassured us and kept us informed of developments along the way. Finally, everything were delivered and installed in my new kitchen and boy , does my kitchen looked so elegant with these jewels! I can call Kevin anytime and he responded positively without problems (even on his off days). He provided me records of delivery and installation dates for my record without hesitation. Now, we are enjoying our kitchen with these beautiful appliances.
We would like for anybody who is looking to purchase major appliances to reach out to Kevin Jarett in PC Richard & Son in Paramus, NJ.

When I walked in to PC Richard to purchase a $1200 BBQ I had no issue. When I had to replace a 2 week broken burner knob, I was told to go online and order one, it was an issue? Why does custom service go out the door once a purchase is done????

I have had two great experiences with the Wayne store! One just recently with sales rep, Jose, who helped me replace a GE over-the-range microwave in White which is HARD TO FIND! Great price! Installed today (quick, neat, professional). Perfect fit!
July, last summer, I replaced two very old built-in air-conditioners in my condo (special fit size). Beautiful LG avail (great price), installed perfectly and old hauled away! If you need complete "turn key" service especially haul away, call Jose in the Wayne store! Happy customer in Clifton.

Ordered a pair of beats pro fit on the 3rd of July for delivery on the 6th (bare in mind I live in the same state that the earbuds were being shipped from so I don't know why they needed 3 days) . After the 3rd day I decided to get an update on my order and it WASN'T EVEN SHIPPED YET. Finally got shipped the following week only to be notified that there was a mistake on the order and it's being returned back to sender. Tried contacting customer service to find a solution. Got hold of an agent via a live chat by the name of Caroline who was super rude and unprofessional, couldn't offer any help..

At the end of it I filed a dispute with my bank and requested a refund.

Pc Richard and Son.. COMPLETE WASTE OF TIME!!!!

I bought a tempur-pedic mattress last year in march. I work 10-16 hours a day at my jobs and needed a comfortable mattress that would last me a very long time. I decided to purchase the top of the line mattress available for $4,000. I decided that the comfort of this mattress would justify the hefty price. When discussing the warranty, the sales associate mentioned to me to make sure to get my mattress covered under the warranty and to get a cover for the mattress that was another 150 dollars. I agreed since I wanted to make sure that this warranty would cover my investment if anything happened. After having it for a little over a year with a sturdy bed frame, the mattress started sinking in the middle. I am a single petite woman who gets maybe 6 hours of sleep a night at most. I have been experiencing neck and shoulder pain so I decided to check the mattress and that’s when I discovered the sinking. There is no reason that this mattress should be sinking especially within a year of having it with a bed frame and all. I contacted the company the warranty was issued under and they said because of “improper” support that is why the mattress is sinking and why they will not cover my mattress under the warranty. Now I have to replace this mattress within a year of having it all because a neglectful sales associate at P.C. Richard that failed to inform me that I needed to buy a specific bed frame for this mattress. He decided to focus on making a sale to make commission instead of having my best interest in mind. I will not be returning to shop here anymore and I advise everyone to stay away. As well don’t buy tempur pedicure bad quality

Big thank you to Elizabeth for wonderful service and Stacie for your help today. Your professionalism and expertise helps us make informed decisions without the stress. We had a great experience buying our refrigerator and we're back to replace the rest of our kitchen appliances.

We bought an LG refrigerator that went bad after 2 1/2 years. The first time it went bad we lost $300 worth of groceries. Then they changed the compressor. Two months went by and fridge was down again. Then for a month they’ve been coming back and changing parts. The last man changed everything that could be changed and the fridge still wouldn’t work. They told us we would get a new refrigerator and then they wanted to change more parts. Now we are in the fifth week without a refrigerator (which we use to not only store food but MEDICINE). We go back and forth almost every day where they promise a refund and then go back to changing parts. There is a big lawsuit going on because of this and I wish we had known before going to P.C. RICHARDS. PLEASE DO NOT BUY ANYTHING FROM P.C. RICHARDS. They do not appreciate loyal customers.

I have an extended warranty for my refrigerator the freezer and refrigerator lights are out . I called them to get it repaired and they subcontract it to a company called G&G. I asked for a morning appointment. G& G contacted me the day before they came and said they would be there between 1pm and 3pm. They didn’t show up until 5 pm . I received no phone call or text stating why the guy would be late . The guy that came brought no parts to fix the problem and didn’t speak any English. We had to translate though his phone . He said the parts would have to be ordered . The company would contact me when the parts came in. I received a text that the parts were in and we set up a date for them to come fix the refrigerator. I again received a call saying the repair man would be at my house between 1pm and 4 pm . The repair man never showed I called G&G and PC Richard. The lady at the office called at 630 pm and said the driver get held up on a job and wouldn’t be coming. She then gave me an appointment for a Sunday . The same guy came over on time . He couldn’t fix the issue. I called PC Richards on Monday and asked if they had another company that could come over and fix my issue. They said no and set me up with the same company G&G . They told me they requested another technician to come over . I said this was unacceptable and wanted to speak to a manager. They never put a manager on the phone to speak with me . I will never buy another product from PCRichards again!