P.C. Richard & Son Reviews 

On Monday May 27, 2024 my wife and I stopped at the Yonkers store where we met Luis Figgs who is an exceptional sales person. Louis is very knowledgeable and efficient

I have been a loyal PC Richard & Son customer, but after today, I will never shop here again. I ordered an air conditioner on Wednesday with delivery on Saturday. At first, they gave a 7:00 am to 7:00 pm delivery window, but they said that they would inform me on Friday of a shorter delivery window (which they still might not abide by). On Friday, they said they would deliver my air conditioner between 7:45 am and 10:45 am. I kept my phone ringer on and woke up at 7:00 on Saturday morning and didn’t go anywhere to make sure I’d be home for the delivery. It’s almost 6 pm, and I have no air conditioner. I called the number that they tell you to call for delivery concerns, and their hours of operation end at 4:00 pm on Saturday. Gee, must be nice to do whatever you want after 4:00, but I wouldn’t know anything about that, because I have to stay home waiting for a delivery that I should have received many hours ago. The email that confirmed my delivery time stated that I could click on a link to get up to date information about my delivery. When I click on it and put in my information, it says it’s in the process of leaving the warehouse or some nonsense like that. Well, it should have been in my window by 11 this morning, according to the email and phone call I received about the delivery. Whoever delivers this air conditioner should install all of my air conditioning units for free if PC Richard wants to keep my business. Update: I was able to chat with someone from PC Richard who informed me that the air conditioner was back ordered and would be delivered on Thursday. I received no phone call or email about this, nor was I asked when would be a good day/time to have it delivered. Then the customer service representative asked me why I waited so long to contact them with concerns about my delivery! PC Richard will never get my business again. Update 2: I called customer service this morning and demanded compensation, in the way of a full refund and free installation, if they ever wanted to keep my business. I knew that I wasn’t going to get a free air conditioner, but I expected free installation as an apology, especially since the customer service representative that I chatted with the day before said that they could do that. But the person who I talked to today said that I couldn’t get free installation because I hadn’t already ordered and paid for it. If I received service like this at a restaurant, I’d at least get a free dessert, but I got nothing from my wasted time and terrible service from PC Richard. So instead I requested a refund and promised that I would never buy anything from PC Richard again. They lost a loyal customer for life. I ended up purchasing a comparable product from another retailer at a cheaper price.

Let me start by stating that I have always been a faithful PC Richard and Son customer. I have bought many appliances from them in the past. I have never had any issues with them at all. Always satisfied and pleased with every transaction.
on 04/06/24, I entered the store and met with Emilio, a salesperson, and inquired about purchasing a refrigerator. Shortly after, I did purchase a refrigerator for $654.94. I met with John, the manager who was nice enough to give me a $50.00 discount. Delivery was to be Saturday, AM 04/13. It was understood that the item was to be delivered utilizing the back door of the house and placed in the kitchen where the back door led into. The old refrigerator was to be left at the house. I did not purchase Haul_Away service for $50.00. The delivery person arrived Saturday AM 04/13. I was not present however the tenant was. The delivery person informed the tenant that he was to leave the refrigerator at the front or rear of the house only. Tenant contacted me and informed me what the delivery person stated. I asked to speak to the delivery person. Tenant stated that the delivery person does not want to speak to me. I informed the tenant that the appliance was to be placed in the kitchen through the back door. The delivery person shook down the tenant for 50 dollars to place the appliance in the kitchen. He stated to the tenant for the 50,00 charge, he will place the appliance in the kitchen and take the old appliance with him. At this point, I instructed the tenant to pay the delivery person 50 dollars and get a receipt and his name. The tenant did as instructed however, the delivery person would not provide a receipt nor his name. Later that day, I returned to the store and met with Emilio. I explained the situation. Emilio was quite surprised to hear what had happened. He called for Mike, the manager on duty and explained to him. Mike stated that he will inform John, the manager, of the situation, since John was involved with the initial sale. I asked Mike if he had ever heard of an issue as this. Mike replied that this happens more than you would think since PC Richards uses and outside contractor to delivery their products. Mike entered notes into the computer. Mike stated that 50 dollars will be refunded to me with additional compensation and that John will contact me. Mike was very apologetic. Several days went by and no contact by John .
I visited the store on 04/18 and again on 04/27 for and update. Saw Emilio. Emilio spoke to John. Emilio informed me that John put in a claim and that I will be contacted. As of today, I have yet to hear from John or anyone from PC RIichard. Needless to say, I am quite disappointed and upset.
I just want to be compensated for the 50 dollars wrongfully charged for the Haul away fee.
Dennis

We are having a problem with the combo oven we purchased from PC Richard’s 7 years ago. We purchased dishwasher, cooktop ,and dishwasher also. We are repeat customers and also purchased several fridges. When we had a problem with our refrigerator the customer service was excellent ;however, now it is a Bosch appliance still under our extended warranty and the service from Bosch & PC Richards is horrible. It’s been 15 days and the part is on back order till the end of May (as of now). It broke beginning of April. Bosch is not even sure when it will be in. The oven was discontinued. Went to PC Richard's because my first experience was great. Bosch services their own appliances & doesn’t care about the customers. I get a different story every day! PC Richard’s is no better. The manager in Manalapan tells me he is busy with a customer and Robert from Corporate still has no answer for me.. They should issue a credit for me so that I can buy a new oven. Both of these companies are not apologetic & couldn’t give a damn about their customers experience.

My wife and I visited your Riverhead store last week to purchase a motorized king and conventional mattress's. Your agent, Even Teich, was helpful and informed on the product line. We focused on Sterns and Foster and Sealy products and after his extended visits with management gave us what appeared to be fair pricing. I told him that my daughter had purchased a Sterns and Foster from her local PC store and I wanted to talk to her to determine if if the premium of $600 for the Sterns and Foster was justified. He went on to tell me that the prices quoted were if I signed now would go away if i left the store. i agreed. I called him back and made an appointment to visit the following Wednesday. at that time I mentioned that it was between the two products. Also, that my daughter mentioned that she received PC bonus bucks of $300 and asked if that was available to me. He had another ten minute conference with management and said it was only for th S&F product. He raised the price of the S&F package from $3600 to $5000 at that point and would give me $300 PC bucks per mattress. He insisted that that was the price and that was it. He asked if I was accusing him of lying and I confirmed that I was. As we headed for the door, he confronted us again in the middle of the sales floor in a loud voice that he had a wife and children to feed and at the price he quoted, he was not making a dime on the sale. We were upset by his tactics and without raising our voices headed for the door again. This was not the PC experienced we enjoyed for almost fifty years and never expected to be treated that way in the middle of the sales floor.

Trying to get my washing machine fixed for over three weeks .two times they canceled on me told me the worker was sick. I guess there’s only one worker for PC Richards. It’s a monster company and they only have one appliance repair. Technician sounds funny to me and then when they cancel, you have to wait another week for a new technician, I give this company zero stars I will never buy again from them

I have and extended warranty that expires in 4 months . My refrigerator went three days ago .When the repair service came they said with a ten year old refrigerator it would not be a great idea to replace the compressor. Told that the warranty was only for service and not a replacement . They want to replace the compressor . With only a short time left on warranty was told parts would only be covered for 90 days .At this point I am extremely disappointed with PC Richards .
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I purchased an electric dryer and paid for installation. It was installed fine. A couple of days later I noticed water all over my basement floor. It turns out the installer unplugged my basement freezer when he installed the dryer! I lost hundreds of dollars worth of food! I reported it to P.C. Richard and their response was that they are not responsible for their installer and they gave me the number of the installer. The installer, obviously, took no responsibility. If P.C. Richards is going to offer installation and take payment for it, they should take on the responsibility as well. I will not make any future purchases with them.

Dec 14, 2023 my husband and I purchased a sterns and foster mattress from Louis at the Kings Hwy PC Richards & Son Brooklyn store. We were listened to and directed towards the mattress that worked best for us. We were not pressured to purchase the mattress and he answered all of our questions and addressed our concerns. I would highly recommend this store and ask for Louis.
Tara and Marcello Vento

Funny: when I opened Trust Pilot to write a review warning people away from PC Richard, the most recent review displayed was from 6 days ago complaining of being victimized by the same PC Richard scam I’m writing to complain about ;-)

I purchased a gas range and when it arrived I was told I had to buy a new gas valve for $150, cash or check no credit card, otherwise the oven wouldn’t be installed - it would just be left in the middle of my kitchen. It seemed like an extremely high extortionate price but I was over a barrel and bought it. Fortunately, the delivery guy just happened to have a brass valve in his pocket.

I found out later that these things sell for between $7.00 and $16. And a friend pointed out that it would be incredible if I really did need a new one since brass is more corrosion resistant than stainless steel and gas lines don’t transport corrosive material like water. That made me feel even better!

$150 was a staggering ripoff - almost 1/4 the cost of the entire range itself - and I fell for it. Congratulations, PC Richard.

I'm embarrassed by how easily PC Richard scammed me but I won't let that stop me from publicly telling my story in every review forum I can find. There’s a Lowes and a Home Depot within 2 miles of the PC Richard in West New York. I’ve purchased many major appliances from them over the years (decades); their prices are competitive with PC Richards for the same machines and they’ve never once ripped me off the way PC Richard has.

Please do yourself a favor and avoid PC Richard like the plague. Go to any of their many, nearby competitors.

A gas valve for the installation of my new dryer cost me $120. It was a 1 minute job and the same valve at home depot is $10. While I don't expect to get a valve for free, I like to mention that I have already spent over $750 for the dryer and $30 for it's installation. When I asked the person that installed it to send me a receipt I was not given one. When I reported this to the manager of the Union branch I was promised an email that would state the extra cost of $120 I had to absorb and never send me one. This way of conducting business is unethical and lacks of transparency.

My husband and I have been a customer for over 20 years and all I can say is that Mario is the best salesman I have ever had the privileged to deal with. He helped me to get a replacement of my microwave, is kind, patient, goes beyond 100% of his job. No one even comes close to treating a customer with such care and diligence than Mario. I only deal with him, no one else. He is the very best of PC Richard!!!!

Merrick and Davie at the Manhattan 86th St. location were extraordinarily helpful and attentive to our needs. They had good follow-up and ensured our product was received in a very timely manner. Merrick followed-through throughout the process and past the deliver experience.

My first gaming PC was bought from here and the PC runs amazingly I love the graphics the fps is great and everything about it is great 100 percent recommend!!!

I purchased a gas dryer.
Weeks ago.
Not getting customer service.
Have not even used the dryer yet.

my first gaming PC was bought from here and the PC runs amazingly I love the graphics the fps is great and everything about it is great 100 percent recommend!!!

The Brick, NJ PC Richards salespeople and management are fraudsters, liars, thieves, and take advantage of local elderly customers. Went through an absolute weeks long nightmare because of the dishonest practices at this store. Don't know what other locations are like but, like most NJ businesses that rely on salespeople who work on commission (from my years of dealing with car stealerships and the like), they are slick talking bulls**t artists who especially prey upon women, the elderly, and the disabled, hoping and with the expectation that the consumers who fall into these catagories don't know any better and it's like open season to perpatrate fraud upon them. I had to go through the BBB and also file a report with the NJ attorney General's office to get a corporate rep to intervene who, amazingly, surprisingly, and thankfully, graciously, effectively, and successfully remedied the situation for the most part, although I ultimately feel we should have been offered a rebate for the mess and nonsense the Brick location caused our family with what should have been a simple and easy appliance purchase. I will never give PC Richards my business again, and I advise consumers to stay away, at least from this particular store.

My wife and myself went to P.C Richards in Lake Grove to purchase a washer and dryer set. We were helped by Ibrahim a very patient and knowledgeable man. Great experience!!

I don’t know where and how to start. But I am very very disappointed. I have been a customer for a long time. I did had miner issue in the past. But I let it go. But this is going to be my last purchase with this company. I just received my fridge on 11-17-23. Which I waited 2 month for. Since it was a special order black stainless. Wish I knew it’s would have took this long from the beginning. The sales person is very nice and helpful. No complaints.

As my delivery finally ready and the delivery guys came to look at my old fridge to take away to bring the new one. First the say the can’t take my old fridge because its too wide to fit the door way. I ask can you please remove my door. The say it’s not there job. Then the say if the remove my door that the fridge is to too big to take down. I live on the 2nd floor. All my appliance that I own came up those stairs.
Then if the do bring the old fridge down the give me there cost to do it $250.
What I am angry about that pc Richard say it free delivery door to door. Which it not true. Because u still paying out of your pocket because the say these guys not supposed to left heavy stuff. I refuse to pay those 2 guys $250. I had to pledge to them pleaseeee with tears in My eyes at least take my old fridge from the kitchen to the dinner room and leave it there so u can put the new fridge to it place. And the did. And I still tip them. When my husband came home he bring his friend and took my old fridge out with no problem.
I wish I would have read all the reviews pc Richard have before I had continue shopping with them. After my experience I decided to look back at there reviews and I can related to all those customers. Whoever decides to respond to my review please do not say ( I am so very sorry for your experience)
I want improvements. Otherwise this company will continue losing customers.
As for my warranty. That is my next step. I pray to god nothing happens to my fridge. Because I read the horrible experience customer have. And if I have to go true that with them. I will take this to consumer affair.

Had an issue with a sound bar. Store employee came by. While correcting the sound bar issue he inadvertently caused the picture panel to fail

Right before thanksgiving I have no use with my tv

Wanted it replaced as it wasn’t my fault or the fault of the tv it was an inexperienced store clerk who damaged the set

When asked for a replacement I was told matter in fact NO

I was huge PC Richard customer

Not any longer

Thanks to this Allen Amiano who won’t even discuss this with me sent an email

Such a cowardly way to respond

I’ve cancelled all my PC Richard CC

Will never do business there again