Paysafe Reviews 

Terrible system. They block your vouchers for no reason. Getting your money back is almost impossible. Feels like a scam.

I have tried to cancel this account for over 3 weeks. They made charges NOT in keeping with the contract and were absolutely dismissive or my requests for clarification. Found out that their 'consumer rating' was based on amount paid in advertising and not on actual customers. Total sham!
Update: PaySafe would like to talk to me about my experience? An additional 10 emails and phone calls (none of which have been returned!) I think we, the scammed, should file a lawsuit.

In response to Paysafe's reply below: I have already contacted your customer care team multiple times over the past weeks, including more than once today. I received no help — only automated, copy‑and‑paste responses that did not address the issue.
Please stop redirecting me to the same team and actually escalate this to someone who can resolve it.

Here again is my review:
Tried over a few weeks to top up my account with two different vouchers, but the topping up process is blocked. I only need Paysafe to pay for one thing, nothing else, so it means if they can't sort this I lose my money. I applied for a refund for the first voucher thinking it was glitched. Out of 25 euros they keep 7 but i had no choice I thought. That was a couple of weeks ago and no sign of the refund. I bought another cheaper voucher after learning that I could still use Paysafe for the payment I needed to do but that one is also blocked and I still can't top up from it. Customer service only says the voucher is valid but does nothing to remove the block. Paysafe may not be considered a "scam" per se, but it appears to be very scammy in its behaviour and risky to use. Charging nearly one-third for a voucher refund is completely gouging. After this is sorted and seeing the other reviews I won't be using it again and will be warning others. If Paysafe wishes me to soften my stance to any degree, they will have to solve this problem immediately, both the block in topping up with the voucher (without causing me to lose more money) and a total immediate refund for my other voucher.

The agent I dealt with was knowledgeable of the product that he was selling me. He also gave options. Followed through with my delivery of the device. And made sure the device was in working order

overall the experience was good, I liked how easy it was to create an invoice and send that to my customers. The only downside for me was that I wasn't generating enough money to be able to pay the $45 per month fee. I'm still in the beginning phases of the company and not making a lot of money yet

I am a UK-based business and recently contacted Paysafe regarding a service enquiry. I did not receive any response whatsoever, which is extremely disappointing for a company operating at this level. Their customer service setup is frankly unacceptable. The website makes it appear as though there is proper UK support, but in reality there is no clear, accessible head office contact, and communication is either delayed or non-existent. If you are targeting UK clients, you need to provide a genuine, reliable support structure. including a proper UK contact number and responsive, trained staff. At present, its AWFUL. Overall, a very frustrating experience and not what I would expect from a payment provider. This needs serious improvement.

there 100% scammers to a point 2 different scammers i would say same office , shed , port a cabin or back bedroom sent me twice to loans , u never pay up front even with bad credit , they make it sound so promising you almost get excited. stop it to good to be true , look at emails , wording and layout . dont give them no details they sell it on to other scammers, TO GOOD TO BE TRUE-DONT DO IT- GO AND HAVE A CAKE !!!!!

PaySafe is the worst merchant processing company in the market. Avoid them at all costs. I would not even recommend them to a merchant who was turned down by everyone else. They are absolutely horrible.

I was onboarded after being solicited by National Bankcard and moved my business, Event Rush Holdings, to Paysafe. Since opening my account on March 25, 2026, I processed over 200 legitimate transactions totaling $17,288.30.

I have not received a single deposit.

Paysafe requested verification for only 4 transactions, which I fully complied with by providing customer details and proof of service, including QR scan data and timestamps confirming attendance. All transactions were legitimate and fulfilled.

I was instructed to continue processing and told the review would take 1–3 business days. I was later informed that funds would be released. Instead, delays continued while additional transactions were processed, followed by a sudden decision to shut down the account and hold 100% of funds for up to 180 days—without identifying any specific violation.

At this point, it appears I have effectively extended a $17,000+ interest-free loan to this company.

If there were concerns about 4 transactions, commercially reasonable alternatives existed, such as placing a reserve only on those transactions. Instead, 100% of funds were withheld, which appears excessive and disproportionate.

This raises serious concerns regarding:

Lack of transparency in risk determinations
Failure to act in commercially reasonable good faith
Potential unfair or deceptive practices (UDAAP) given the representations made and reliance induced

Customer support has not provided meaningful explanations or cited any specific contractual violation.

To Paysafe executive and compliance teams:
I am requesting immediate review of this account and release of funds, or a clear written explanation supported by specific contractual provisions and risk criteria. I am not going away and every single day that passes, i will write one blog post of my experience until you are no more or my full balance as to which I never saw a dime is deposited.

To other business owners:
Understand the risk of delayed or withheld payouts, even after verified transactions and completed services.

I bought a paysafe card and it was blocked, got redirected to their customer service. There, they requested a photo of the paysafe bill with a code written on it as proof that it was actually me, along with other info, such as name, address and such. I did it. 2-3 weeks later, they sent me a mail, saying that i can get a refund for the blocked code, they just need id photo, banking info and such.
Why can they not just re-activate the code? Why can't they just send me a new code? Why do I need to give them all of my info, for a refund, when I just want a working code? I read that some people went a step ahead anyway, gave them that info, just to be asked for more info after. Their customer service does not deal with these problems, they eithwr say that they won t do anything about it or just send a no reply response, puahing the refund. Paysafe, your rating is 1.3, at this point, you're almost at the lowest rating anyone can be. You need to reconsider the way you treat your customers and how you do things.

This is an absolute joke. Over a week ago, I topped up my account with a €150 Paysafecard. Shortly after, Paysafe froze my account without any apparent reason, and I can no longer access my money.

As requested, I immediately uploaded a photo of my ID and the purchase receipt. Since then, there has been absolutely no response from Paysafe. Not a single reply—only a generic message saying that the issue has been forwarded to the appropriate department.

This is completely unacceptable. I urgently needed that money and still do. Do yourselves a favor and never use Paysafe. I strongly advise all friends and acquaintances to avoid it as well. What is happening here is beyond unacceptable.

Incident: #14342619

Just scammers keep clear

My experience with Paysafe has been absolutely outrageous and deserves nothing less than a serious warning to anyone considering using their services.

Opening an account is incredibly easy and fast — almost suspiciously so. But the moment you actually start using the platform as intended and in line with their own terms and conditions, everything changes. Without any clear reason or explanation, your account suddenly gets blocked. No warning, no transparency, no proper communication.

The worst part? Your money gets locked, and it feels like it simply disappears. Attempts to contact customer support lead nowhere — just generic responses or complete silence. There is zero accountability and no real effort to help resolve the issue.

This does not feel like a trustworthy financial service provider, but rather a system designed to bring users in and then leave them stranded once real money is involved.

My advice is simple: stay far away. There are plenty of alternatives that are transparent, fair, and actually respect their customers. Paysafe does not deserve your trust.

The fees are more than what was disclosed when I signed up

I would like to have the funds help until I transfer them to the bank like I did with PayPal.
The funds come in to the account at different times and batched at times so it is hard to track which people paid and when.

I switched from Square because of high fees. I was told the fees would be included in paymentto customer, with a monthly charge of $10. The wait for customer service is long and I was charged 4% fees on my transactions, plus the $10.

It took a very long time to get my account set up with my POS system. The Paysafe tech people would not talk to the tech people at NCR so I was the go between and I am not a tech person. I was not getting information for days so it was very frustrating, I wanted to cancel the account but was told that there would be a cancellation fee of $350 even though my account was not even working at that time.

The salesman at Paysafe flat out lied to me and said the fee to run their card reader was $10 a month flat fee plus 1.5 percent using it at the local farmers market as I sell produce there. First thing after taking a few charges I got hit with a $60 charge totally unexplained.

Went well no complaints. Walked me thru each step