I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
I was nervous prior to calling but being as candid as I could and articulating my situation to Joseph, I ended the call feeling more positive. The empathy and assistance with options available to me... See more
Company replied
Every time I have delt with these people they have been more than accommodating of my situation and worked with me to make repayments manageable. Donna was brilliant today and made sure I was ok finan... See more
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Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
Asks customers to review
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Great experience
Great experience, Jordan R was very professional and helpful and listened to everything I had to say, very nice man and easy to talk too, 10/10
23 July 2026
Polite and easy to deal with
Polite and easy to deal with , your customer service personnel Donna was very polite understanding and helpful ,
23 July 2026
Excellent service
Excellent service ! Amazon staff the lady was so helpful she managed to resolve the problem. 10/10
Very helpful.
22 July 2026
Unprompted review
Hi very greatful for yr help today…
Hi very greatful for yr help today switching 0ver my mobile n landline number i will paying as soon as iam paid thanks again sorting them for me bringing accounts update
23 July 2026
Friendly and considerate
23 July 2026
Unprompted review
So helpful and friendly
I am in a bit of a situation, the guy on the phone was so helpful and friendly. I always suffer with anxiety but how they speak with you and try to help you was easier than I thought and set up a payment plan to suit my budget. Thank you.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Resolvecall Ltd
Thank you for sharing your positive feedback. We're so pleased to hear that you found our service helpful and that you felt no pressure.
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was polite, helpful, and put you at ease. Thank you for your kind words.
Bully firm that badger you to death day…
Bully firm that badger you to death day n night 7 days a week
25 June 2026
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review. We’re sorry to hear about your concerns.
We are unable to confirm the specific account you are referring to from the details provided in your review. Where an issue is identified with a payment arrangement, we will contact customers to make them aware and ask them to get in touch so the matter can be discussed and resolved.
If you believe this relates to your account, or if you remain concerned, please contact us directly on 0141 212 8500 so we can complete the required security checks and look into this further with you.
Joe was really clear and understanding
Joe was really clear and understanding. Made everything happen quickly and easily
22 July 2026
Reply from Resolvecall Ltd
We're delighted to hear that everything was handled quickly and easily for you. Thank you for sharing your positive feedback!
Just got a ridiculous email about a…
Just got a ridiculous email about a debt I owed apparently although I know nothing about it . When I called , they could not tell me the name or any details of this apparent debt. They are scammers and con men as far as I am concerned. When I asked her more questions and read put the reviews she hung up on me. Very unprofessional
22 July 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for taking the time to leave your review. We are sorry to hear about your concerns and would like the opportunity to look into this matter further. Unfortunately, the details provided in your review are not sufficient for us to locate the relevant account.
To protect your personal information and comply with data protection requirements, we are unable to discuss or share any account information until we have verified we are speaking with the correct customer.
Please contact us directly on 0141 212 8500 so we can complete the necessary security questions and investigate your concerns fully.
Reply from Resolvecall Ltd
Thank you for taking the time to share your feedback. We're so pleased to hear that our team member was helpful and made you feel comfortable.
Reply from Resolvecall Ltd
We are so pleased to hear that you found our team member very helpful. Thank you for sharing your positive feedback with us.
Fixing known glitch in system
Increased my payments and was advised to cancel the old direct debit as new one was set up. 2 days later I received urgent messages saying I'd missed payments and needed to call urgently. When I phoned, Andrew quickly understood what had happened, apparently a known glitch in their system. Andrew was very helpful and efficient and confirmed I had done nothing wrong. The 5 stars are for Andrew, not for the problematic glitch in the system!
18 July 2026
Unprompted review
Sabrina made me feel so comfortable
Sabrina made me feel so comfortable, I was stressing and putting off the phone call, and this lady took time with me, even offering other help from other organisations. I literally sighed with relief after speaking with her, I don't think she knows how helpful she was on a personal level for me. She is a credit to the company, and if there's anything I would say regarding this company is that it's good to talk. Thank you, Sabrina
21 July 2026
Unprompted review
Reply from Resolvecall Ltd
We are so happy to hear about your positive experience and the comfort you felt during your call. It is wonderful to know that our team member was able to provide such helpful support and alleviate your stress. We truly appreciate you sharing your kind words and acknowledging the personal impact of our assistance. We value your feedback greatly.
Reply from Resolvecall Ltd
We are so pleased to hear that you had a positive experience and found our team member to be polite and patient. Thank you for your kind feedback.
Friendly and professional
Friendly and professional, listened to what I had to say and they were very helpful
21 July 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found our team friendly and professional, and that we were able to provide helpful assistance. Thank you for sharing your positive experience!
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