Resolvecall Ltd Reviews 

1,934
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,567 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being informative, friendly, and understanding, often making difficult conversations feel much easier. Many people found the customer service to be exceptionally helpful and supportive, providing clear guidance and options without judgment. The overall service is described as efficient and easy to navigate, with flexible payment solutions that accommodate individual financial situations. However, some customers also noted concerns regarding home visits, where representatives sometimes failed to clearly identify themselves or discussed private matters in an inappropriate manner. Reviewers mentioned feeling intimidated by these visits, which occasionally occurred for old or insignificant debts, causing distress and a perception of undue pressure.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their politeness, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Payment

Clients share positive opinions on payment, with many reviewers finding the online setup for payment plans... See more

Service

Reviewers highlight positive aspects of service, noting that staff are extremely helpful and professional,... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more

Company replied

Rated 5 out of 5 stars

After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more

Company replied

Rated 5 out of 5 stars

They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more

Company replied

Rated 5 out of 5 stars

Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.


Company details

  1. Debt Collecting
  2. Debt Collection Agency
  3. Non-Bank Financial Service

About Resolvecall Ltd

Written by the company

Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.

Our approach is guided by four core values:

  • Reliability — ensuring we keep our commitments;
  • Responsiveness — quickly addressing customer needs;
  • Resoluteness — finding the best solutions for each individual case;
  • Reasonableness — always treating people with respect and understanding.

Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.

We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.

At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.

Here to Help You

Written by the company

Clear, Fair, and Respectful
At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,934)

1,570 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy peasy lemon squeezy

The call was extremely easy to set up and Joe was especially helpful covering all bases. Everything was explained so well there was no room for questions. The whole process was easy and painless. Thanks again to Joe:)

13 July 2026

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