I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
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Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Written by the company
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
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Andrew was very helpful, providing me with tools I can use in the future, and was not judgmental throughout the entire phone call.
Really helpful and understanding really appreciated everything he done his name was Corey
The staff was amazing sorted everything out for me No stress at all easy to talk to to resolve my problem thank you
Had trouble previously setting up a plan. The guy i had today was great and helped me set one up to suit me best.
Donna was very helpful and understanding
Easy to talk to as i was so stressed as wasnt sure if it was a scam as do not remember owing any money to anyone as over 25 years ago ..i was put at ease immediately and the problem was sorted .
It was really easy to talk the company and they were very helpful in helpful sort this out
Knocking on my next doors neighbours house, to ask if I lived next door and staring through the windows.
Lizards.
The call was extremely easy to set up and Joe was especially helpful covering all bases. Everything was explained so well there was no room for questions. The whole process was easy and painless. Thanks again to Joe:)
Very understanding staff ,especially Donna who I spoke to on the phone,you just need to speak to the team and they will do what they can to help
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