Paypal Reviews 38,710

Have been trying to close my account for weeks. There is SO much fraud on PayPal, cannot keep track! AI system is useless and I cannot find a CS number in able to speak with real person.

DO NOT OPEN A PAYPAL ACCOUNT! THEY ARE HORRIBLE CS AND NOT SECURE. CUSTOMER SUPPORT ? THERE IS NONE!

they claim they have a structured dispute process that helps reclaim funds if scammed by third-party sellers. i put a dispute and escalated claim for $16.75 and they wanted me to get a police report for it! they dropped my case and cited with third party cuz i didnt go to the police.. bad overall and shame on paypal...dont use as they will ask for a police report

Paypal SCAM!

I used PayPal for the first time in the early 90’s&was a way to secure my household account for online purchases/deposits from eBay. PayPal has grown into a secured trusted company I can be proud to be a part of and having an account with.

Scammers who, even after being shown proof that the other party stole the money, still defended them. This provides no security at all — it’s all lies and deception. Whoever is behind this should know that they left a girl without insulin, and who knows what will happen now because she has no money to pay for her medication.

I've been using PayPal since it's birth. It once was an innovative service and a great way to pay & receive payments. Now it sucks. No customer service (and if you are lucky enough to get it once, you better talk to a bot instead), awful UX, old and useless articles on their KB, friction with most Visa and Mastercards (even if issued by major banks). Honestly, they should better close their service and do themselves and users a favor.

I only wish the stars went lower. This company is a complete and utter waste of time. They are supposed to help you get money back on refunds but do nothing. The close case before you get money back and leave you to it. Soon as I sort the problem I have getting my money back i am finished with this poor company. They are no use what so ever COMPLETE WASTE OF SPACE

Charged me a £12 late payment fee for being just 1 day late. I could maybe understand if I completely missed the payment, but this was literally one day.

What makes it worse is that for almost 4 years I still haven’t been able to properly set up Direct Debit because the app is full of errors and bugs. Half the time transfers don’t even show correctly, payments fail, or things simply don’t work as they should. Terrible experience.

I’ve been a customer for over 10 years and honestly, I will never use PayPal again in my life.

Goodbye PayPal 👋

I have used PayPal for 10+ years and haven't had to dispute many/if any transactions. I recently had to dispute a Shein one as they said they had delivered, but it was left outside and stolen, not a successful delivery. Shein are so difficult to get a refund from, so I contacted PayPal, who are supposed to product you incase of issues, they rejected my claim. Even though I had a conversation with the delivery company themselves who said the delivery did not follow procedures and the parcel should not have been left.

Very disappointed as when I finally needed PP they weren't helpful at all.

It appears to be a common problem recently and will make me rethink my usage on PayPal.

We are done with PayPal. They will not do anything to remedy a problem. They will just leave it up to you and the vendor. The problem is that most vendors are automated and not set up to resolve problems. I've been with PayPal from the beginning and tried to cancel my account tonight. I'm pretty sure it didn't work.

Convoluted website and account recovery methods, make it impossible and annoying to use.

I paid Groupon but did not receive anything. I asked PayPal to intervene which they did but closed my case as they said Groupon had delivered to me. They refused to believe me. They refused to contact me. I was unable to find a telephone number to speak to someone.

I want to share my experience because I am deeply disappointed and frustrated with a service that is so widely used, yet has shown such poor customer support and a complete lack of understanding toward business customers!!!!

I have a business account and run a small business. I have invested a huge amount of effort, time and money into my work and advertising. In the middle of my business operations, during the peak of my campaign, my account was suddenly restricted without any warning or prior notice!!!!!!!

When I realized that my PayPal account had been restricted, I immediately tried to find out what had happened. After using the account for a long time without issues, it was suddenly restricted and I was asked to upload additional documents to confirm that the account belongs to me. I submitted everything immediately, but PayPal informed me that the review process may take 3 to 5 days before the restriction is removed!!!?????!!!!!!!!

Meanwhile, my small business is suffering!!! I cannot receive payments and I cannot even withdraw the money I have honestly earned!!!!It is unacceptable that a company of this size treats small business owners like garbage!!!!, despite the fact that we also bring them profit and trust their platform with our businesses!!!

You are not safe purchasing with PayPal. When something goes wrong they don't care. In my case they sided with the seller for goods that I didn't receive!!

Found a scam new to me where you buy something online for lets say $30.00 but are charged $60.00. When you dispute through PayPal, the seller will refund the $30.00 overcharge to close the dispute and send you a worthless item. Since you already closed the dispute PayPal will not allow you to dispute again for the worthless item. You get the worthless item, the scam seller now gets your $30. For this reason I am closing my PayPal account and encouraging others to rely on banks for buyer protection, not the middleman (PayPal)

I've used PayPal for redeeming surveys for a few years. I met a friend in the Philippines and was sending her a little money through Zoom, they advertised sending money to the Philippines. After a few weeks, they closed my account, due to suspicious activity. I've tried to restore it, but they refuse.

I signed up for a 'free trial' with an abominable company that sneakily took payment immediately through a tricky, non-transparent 'Welcome' popup that I clicked onto. The popup nullified the 30-day trial and took the annual payment. WHO in their right mind would WANT that?? Pay full whack and forget 30 days free?! That company has 1-star reviews streaming in here on Trustpilot by the hour for this very practice. I opened a case with PayPal only for them to side with the seller, without even acknowledging an email from said company that I gave as proof, showing that I was promised an instant refund by them. Of course, that refund is still missing and it looks like they were palming me off. Surely PayPal knows what this company is like? I think that they're in cahoots though, because when I went to Report a Problem in the PayPal screen, a link opens directly to the aforementioned company. So they are not impartial, in my opinion and it raises a concern re kickbacks from the shady company to keep the money rolling in and no bother from PayPal. I'm thoroughly disgusted, after being a PayPal customer for over 20 years. It's time to find an alternative to them, at least there are plenty more options than there were when PayPal started. Very disappointing!

If I could give PayPal a zero star I would anyways where do I start? I’ve been with PayPal for a good while and I couldn’t remember the password to my old PayPal account so I made a new account up then I have funds in my account then they wouldn’t let me use my virtual card online and they kept saying it’s because of a change of information to it a couple days then I messaged him five more times they said the same thing next day later I went into my account. It says my account is permanently close deactivate it and I have to wait 180 days for my funds. PayPal is just a big scam so they could take your money !!

I have seen unauthorised payments on my account and I have been trying to resolve this - customer care is disgusting . They just do not get to the bottom of the issue , they either say they will get back to you and wont or say that the conversation is inactive mid conversation and log out like my last experience today - it's absolutely not acceptable !! I require a refund on 3 unauthorised payments I dont recognize the company or what service I am paying for . Zendocs.com !!??

I would give it no stars if I could. They blocked a transaction that I’ve been making overtime for payment and their response was the system did it. No resolution customer service was horrible. Couldn’t explain why all of a sudden it was blocked and did nothing to assist in aiding the transaction. Told me to use another payment system. Horrible they were horrible.