Payoneer 

Worst payment system I have ever seen, and one of the worst websites/apps in general

PAYONEER SUCKS

I can't even pay an invoice. The two-factor authentication is terrible. I've never had a harder time sending a payment to someone through the app. I click a link sign in, authenticate, and it makes me sign in again and I'm stuck in an infinite loop where I can never actually pay an invoice. Then it makes me verify through email, phone number AND scanning a QR code. All to be redirected to sign in again. I never leave bad reviews but it took me literally an hour to send someone $30. Awful experience, don't recommend.

One of the most frustrating payment platforms I’ve used.

Transactions get stuck for days with no clear explanation while support keeps sending copy-paste replies. If a payment cannot go through, reject it and return the funds instead of freezing users’ money.

On top of high transaction fees, there are also confusing annual charges with little transparency. For freelancers and small earners, delayed payments create real problems.

Very disappointing experience.

Tell us more about your experience

They haven't sent me any email. They replied on my comments that they have sent me an email but I didn't get any email from them. I don't know what they are trying to do

A real nightmare getting help for correcting sign up information! Many clients unable to send fund to my account!

260312-011558
260509-008734
260312-011558

This service is an absolute nightmare! I carefully corrected my name spelling during the registration process, but the system ignored my input and proceeded with a misspelled letter anyways. Also it wouldn't let me type my full correct address, I contacted support immediately to fix these mistakes before the account was even active.
They told me they were 'reviewing' it, but then ghosted me for days. When I tried to log in after few days, I never received 2FA codes via SMS or call and I tried to call customer support for that issue, again they ghosted me, and when I tried to reset my password instead I got a blank screen, I contacted support multiple times to all of these issues . Instead of helping, When I tried to log in to follow up, the system flagged my attempts as 'suspicious' and locked my account.
later I contacted them one last time , I tried calling them but I couldn't and I continued with the email and I provided my official documents to fix these issues, and Instead of helping me, their support refused to even review them and instead permanently closed my account citing a vague 'TOS' violation, absolutely horrible experience, I couldn't even start freelancing

Customer Id: 103733545

[Customer ID: 100602082 | Ref: 260517-002910]

Balance Disabled Without Reason + Bank Verification Stuck 67 Days

My account balance was active until I submitted bank verification documents. Shortly after submission, the balance was suddenly disabled without any notice or explanation.

There is absolutely no reason for my balance to be disabled — this account has zero transaction history (no payments received, no withdrawals, no transfers whatsoever).

Bank verification has been stuck “Under Review” for nearly two months:
- Bank account name verification — submitted 03/11/2026
- Bank Document — submitted 03/20/2026
All documents have been submitted with no open requirements remaining.

I have contacted support multiple times, but only received repetitive copy-paste replies saying “under review, please wait.” Tickets were closed without any proper resolution. For almost 2 months, I have not received a single meaningful answer. The latest response even mentioned Ukraine sanctions (Donetsk/Luhansk), which is completely irrelevant to my account in South Korea.

This extreme delay is causing significant damage to my business operations.

I need clear and immediate answers:
1. Why was my balance disabled right after submitting bank documents, when there is zero transaction history and the account was previously active?
2. When will the verification be completed and my balance reactivated?

Please provide a specific, personalized response to my case (Ref: 260517-002910), not another generic template.

I am extremely disappointed with the level of support from Payoneer

Customer ID: 103140310
Reference Number: 260418-001205

For months, I have been trying to get assistance regarding my account and payment-related issues, but emails go unanswered and support responses are either delayed or completely absent. As a registered business, this situation is now affecting our operations and ability to receive funds from international marketplaces such as eBay.

What is most frustrating is the complete lack of communication and urgency from a company handling business finances. Businesses depend on reliable payment processing, and being left without meaningful support for extended periods is unacceptable.

I have already exhausted the normal support channels and this Trustpilot review is now my last resort in hopes of getting attention from Payoneer’s escalation team.

I respectfully request an urgent review of my case, immediate follow-up from a senior support representative, and a clear resolution regarding my account issues.

I truly hope Payoneer can resolve this matter professionally and restore confidence in their service.

I ordered a Payoneer credit card back in 2023 and never received it. After waiting for a long time, I contacted support multiple times asking where the card was and why there was no update. Nobody could give a clear answer, and the situation was never properly resolved.

Then, at the end of 2025, almost on autopilot, I suddenly received a notification saying that a “new” credit card had been sent via DHL. I thought finally the issue was fixed. But once again, after months of waiting, no card arrived at all. No proper tracking updates, no communication, nothing.

Half a year later, I received another message saying the cards were returned back to Europe. And that was it — once again no solution, no active support, no real explanation, and still no credit card.

The whole experience has been extremely confusing and disappointing. The support feels disconnected from the actual problem, and the service management around card delivery is honestly shocking. Waiting years for a basic banking card issue to remain unresolved is unacceptable.

Awful experience. Beware. Unprofessional service. Avoid if possible. They can damage clients’ trust. They rejected a payment sent to me from a well-established company with decades in business, flagging it as though it were coming from an individual. I flagged it to them immediately and they were unable to correct it. Unreal.

Verry bad and slowly app, is not working reliable and have a huge delay about 1 month until you receiv money. Stay away from this app.

Heavy delay in onboarding time appx. 15 days. Customer care services are very poor. The company had tie up with Etsy and I don't know how Etsy is tolerating this worst company. I applied for an account on Payoneer 14 days ago but still my verification is pending. I wrote many emails to my account manager associated to me but she didn't reply.
Hopeless company.

I have been working for 4year as client for trading

Not only do their commisions are HIGH but the usibility of the platform is NOT user friendly

Trying to sign up and register from Nigeria this app doesn't work

Dear payoneer team please unlock my account.

This is a nightmare, not a service.

When you try to change your password, they don’t send the SMS. You open the password reset link and it’s completely blank. Then they block your account. You can request a 6-digit code by email, but guess what — it never arrives. And I’m pretty sure that when it finally does arrive, it’ll already be expired!

Terrible experience. I’ll be looking for an alternative.